I went to the Stratford branch one and met Usman . He was extremely patient and professional In assisting me make my payment as my card chose the day I decided to get my dad his favourite perfume f... Ver mais
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Localização
Alterar localização35a LG Floor, Stratford Westfield, 2 Stratford Place, E20 1EJ LONDON, GB
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Leia as opiniões dos outros
I had an absolutely amazing experience! The service was exceptional from start to finish. Not only did they help me find the perfect gift, but they truly went the extra mile to make sure everything... Ver mais
A empresa respondeu
Super polite and kind, every worker was openly willing to help out and remind us of ways that we can save with getting more! Picked something out for my girlfriend and went to pay, whilst in queue I s... Ver mais
The customer service is brilliant at this store I was clueless about perfumes. I felt like an expert and connoisseur in the end. Both Nazifa and Georgia provide excellent customer service and are fri... Ver mais
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- Fornecedor de produtos de beleza
- Fornecedor de cosméticos e perfumes
- Loja de cosméticos
- Fornecedor de fragrâncias e aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contacto
35a LG Floor, Stratford Westfield, 2 Stratford Place, E20 1EJ, LONDON, Reino Unido
4,9
Excelente
119 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Logan was very helpful today in helping…
Logan was very helpful today in helping me make a selection, I was so indecisive and she was readily available to help me through my indecisiveness, 10/10 customer service
2 de setembro de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Big thank you to zara very kind
Big thank you to zara very kind , caring person . Good if she was a manager at the perfume shop . Zara very kind help me . Thank you to zara .
23 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Usman, Stratford branch .
I went to the Stratford branch one and met Usman . He was extremely patient and professional In assisting me make my payment as my card chose the day I decided to get my dad his favourite perfume for his birthday to mess up . He didn’t look furious or annoyed . He patiently assisted me get it done thoroughly and professionally. Tbh I wish he could loan me some of his calm and patient . Bless him xxx .
16 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Manam was excellent i was waiting for…
Manam was excellent i was waiting for someone to come and speak to me and he noticed me on an instant was very kind and helpful explained to me all the different types of perfume concentration oils in each perfume which was very interesting to learn. Top man highly recommend
5 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
top service by Manam
top service by Manam
amazing at klarna very patient and understanding
5 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Staff are very friendly.
4 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Bri was such great help when visiting…
Bri was such great help when visiting Westfield Stratford store.she completely saved the day for gifts I needed to get for the in-laws..ribboned and packaged up for us too! What a great asset to perfume shop, you guys are lucky to have her.
2 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Bro was so helpful
Bri was so helpful, Thanks to her! Stratford Westfield
2 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Maariya was very lovely
Maariya was very lovely, calm and attentive, I came to the store a bit confused on what to get but she gave me very good recommendations. I left happy by the way
30 de julho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Nazifa offered me an amazing service
Nazifa offered me an amazing service. She was so warm and kind, patient and professional. The gift wrap was so beautiful made 😍
24 de julho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent customer service
Excellent customer service! Zaara helped me out with all the different brands, such a lovely girl, she spent a amount of time! I bought 4 perfumes. Very good sale price.
Highly recommended! 🙂
23 de julho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Maariya was very helpful today
Maariya was very helpful today, very happy with the service
22 de julho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Bristazia you done an amazing job…
Bristazia you done an amazing job today. You were ever so patient and your customer service was epic !!!
22 de julho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing service from Yaqub and Nabilah…
Amazing service from Yaqub and Nabilah today in the store , what a credit to the company thank you very much
21 de julho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Nazifa was very good with me
Nazifa was very good with me , it definitely make me to come back next time . I have been going a lot of places but she was the best services spot on
14 de julho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I am happy with the service that l …
I am happy with the service that l nice staff
11 de julho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Maariya was amazing
Maariya was amazing, she helped me so much! She’s the girl to go too
8 de julho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Maria was extremely helpful
Maria was extremely helpful, thank you!
30 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Georgina is very friendly and…
Georgina is very friendly and professional. She communicated well with me, related excellently with customers, and provided outstanding customer service throughout our interaction.
22 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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