Theplushstudios Opiniões 

21
•
TrustScore: 3 em 5

2,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I don’t understand why there are so many poor reviews of this company. I can’t say enough good things about them, from the Customer Service to the quality I’ve come to expect from a Jellycat. I’ve do... Ver mais

Classificada 1 em 5 estrelas

100% fake received! Proven with photos but they consistently state it’s genuine! Return at my expense to US from UK for a full refund ermmm not losing postage costs ! Receive 30% off next purchase a... Ver mais

Classificada 1 em 5 estrelas

Ordered what was marketed as a genuine Jellycat 'Cecile' the chicken. Catalog image during purchase was of a genuine one. What I got was clearly a very poor quality fake. It's disgusting this company... Ver mais

Classificada 5 em 5 estrelas

My package arrived and they are the sweetest addition to my collection. Clyde has already been on his first trip with me as my emotional support capybara!

Informações sobre a empresa

  1. Loja de brinquedos para crianças

Escrito pela empresa

The Plush Studios is an independent plush boutique based in San Jose, CA. We curate designer soft toys — Jellycat and similar makers — with a focus on characters that are genuinely hard to find, including retired and limited designs no longer carried on the high street. We want to be straightforward about who we are: we are not an authorized Jellycat stockist, and we are not affiliated with, endorsed by, or connected to Jellycat Ltd. We are an independent reseller, and our stock is sourced through the secondary market — collector networks, private collections, trade channels and verified closeouts — rather than through direct wholesale allocation from the brand. We say this openly because we would rather you know exactly who you are buying from before you order, not after. Orders are dispatched within 24 hours and ship worldwide with full tracking, which we send as soon as it is generated; shipping is free on orders over $75, and returns are accepted within 30 days. If anything about your order isn't right, email us at care@theplushstudios.com and a person will reply, usually within one business day. We are a small operation and our reputation is the only thing we actually have, so if you have ordered from us we would genuinely appreciate an honest review here, whatever your experience was.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

21 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 54% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(21)

21 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

My new go to for JC!

I don’t understand why there are so many poor reviews of this company. I can’t say enough good things about them, from the Customer Service to the quality I’ve come to expect from a Jellycat. I’ve done extensive research and I can tell you that these are in fact, authentic jelly cats! Trust me when I say I really went above and beyond to distinguish the difference and I have no doubt that these are 100% genuine. (I’ve also compared my jelly cat that was ordered directly from the company.) OH,
The shipping is a bit slow (12 days) but otherwise no complaints! If you’re considering ordering from these guys, just go ahead and do it. You won’t be disappointed!

28 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

SCAMMER SITE SELLING FAKE JELLYCATS! STAY WELL AWAY

STAY WELL AWAY AND REPORT THIS COMPANY TO JELLYCAT THEMSELVES PLEASE!
If i could give this less than 1 star i would this company is a joke they are the definition of the worst scammers selling the worst made fake jellycats and then proceed to stick with their story that they are 100% genuine when really they are not and quite obviously are fake as comparing them to real jellycats they are absolutely nothing alike the quality is poor, sizes were wrong, paper tags put on the wrong one this company states as seen in other comments in here they check all jellycats labels etc before shipping this is another lie as if they checked them they wouldn't have messed up on 2 out of the 3 fake dragons they sent to me, the fabric labels are fake and not sewn properly, the colours don't match the original ones the list could just keep going.
When emailing stating i wasn't happy and finding out all 3 dragons are fakes they told me i had to pay to ship them back from UK to USA for a full refund even though it is a problem on their side and not simply that I've just changed my mind but the funny thing is the address this company use is also a fake as all that is there is a massage studio and an apartment complex but no sign of a plush studios retail so i can guarantee when sending items back they never 'receive' them and you still don't get your money!
They also offered a 10% refund which works out at £23 as my order was £236 which is appalling. Who would take 10% on an order that cost so much!
Lastly they offered a 30% voucher to use with them again...why in gods name would i want to buy from this scamming counterfeit company again when they sell fake jellycats that are of such poor quality and nothing like the real ones.
This has now been taken further and my bank and jellycat themselves are investigating.
Everyone report this company to the real jellycat business, share them all over facebook, tiktok the lot and let's get them shut down so they stop scamming innocent people.

24 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

FAKE JELLYCATS! DO NOT ORDER FROM HERE!

DO NOT BUT FROM HERE! FAKE JELLYCATS!!

Cannot believe i actually fell for it and order what were supposed to be real jellycats. Received the worst fakes sent from China. Wish id have read the reviews here before ordering.

15 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

100% fake received

100% fake received! Proven with photos but they consistently state it’s genuine! Return at my expense to US from UK for a full refund ermmm not losing postage costs !
Receive 30% off next purchase are you actually having a laugh , no one in their right mind would buy from company twice !
Will be claiming funds back through credit card ! Also this company is not affiliated with jelly cat in anyway .

21 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service and product and delivery

Excellent customer service, they answered my emails, this is a 100% genuine company although at first I wasn't sure, I am so glad I placed an order, my niece was very happy with this plush studio genuine Bashful Bunny Graduation Outfit, it was excellent quality, very cute, arrived on time couldn't be happier with my purchase, I will order from here again😊

22 de agosto de 2026
Classificada 1 em 5 estrelas

Fake Jellycats

Fake Jellycats. I ordered the Bartholomew Pilot Bear. It is a Harrods exclusive. I was told it was authentic. It was shipped from China and is fake. The tags are on the back instead of on the front and the eyes and nose do not look like the authentic bear. Sad because this was a gift for my daughter. They want to argue with customers that their items are not fake. I am not sure how they are even able to sell these fakes from China.

13 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing Experience

My package arrived and they are the sweetest addition to my collection. Clyde has already been on his first trip with me as my emotional support capybara!

8 de agosto de 2026
Classificada 1 em 5 estrelas

Shipping delay

The shipping was $10 which said it would take 2-9 days and it’s been 2 weeks.

11 de agosto de 2026
logótipo da Theplushstudios

Resposta da Theplushstudios

Thank you, and I do understand the frustration — though let me put the timing in its actual terms, because it is not quite the two weeks it can feel like. Our four-to-nine-day estimate counts working days rather than calendar days, so with the weekends set aside your order sits at day eleven — just past our estimate, not the fortnight the calendar suggests. The last stretch into the Saint Albans area can also run a day or two longer than the metro average, and that final local leg is where the extra time has gone here. The reassuring part: your parcel has now reached the local delivery network near you and is on its final stretch, and we are watching it closely from our end. If it has not reached you in the next day or two, please write to care@theplushstudios.com — it comes straight to me and I will put it right.

Classificada 1 em 5 estrelas

Unfortunately I needed to return the…

Unfortunately I needed to return the goods but did not get a response from you when I emailed.

10 de agosto de 2026
logótipo da Theplushstudios

Resposta da Theplushstudios

Thank you, and I am sorry — reaching us about a return should never be the hard part. I have gone looking for your email and cannot find it on our side, which makes me think it may not have reached us; whatever happened there, you should have had a reply, and I would like to put that right now. Your thirty-day return window is open and we will take good care of it for you. Please write to care@theplushstudios.com — it comes straight to me — and I will get it sorted the same day. Sorry again for the silence you ran into; that is not how we want this to go.

Classificada 1 em 5 estrelas
logótipo da Theplushstudios

Resposta da Theplushstudios

Thank you for the feedback. We should set out the sequence, because it matters: this order was cancelled within hours of being placed and refunded in full straight away, so no piece from us ever reached you. Whatever brought you to this conclusion, it cannot have come from anything you held in your hands.

On the point itself, plainly: we are not an authorised Jellycat stockist and have never claimed to be. Selling genuine goods without that status is entirely lawful, and it is precisely why we can carry retired characters the official shops no longer receive. Everything we sell is genuine Jellycat, and every piece is checked — tags, labels and product codes — before it leaves us.

If you would ever like to see how we verify a piece, write to care@theplushstudios.com and we will show you gladly

Classificada 1 em 5 estrelas

Horrific Counterfeits

This business is selling very very bad fakes! I ordered two Jellycats and they are horrific counterfeits. The Plush Studios are claiming they are genuine despite them being very obvious replicas! Don’t get caught out like I did!
To update the bum tags on these Jelly cats give the code BRAM2BR this isn’t the official Jellycat code for this item! The tags are sewn in wrong and are different in both bears. The strawberry fur is nothing like the real bear and comes away when you touch it.

20 de agosto de 2026
Opinião espontânea
logótipo da Theplushstudios

Resposta da Theplushstudios

Thank you for taking the time; we would rather answer this in the open.

The true part first: we are not an authorised Jellycat stockist and have never claimed to be. It is lawful to resell genuine goods without that status, and "not authorised" is a very different statement from "not theirs".

On the pieces themselves, we have looked closely at the photographs supplied to us. They show the paper swing tags present and correct — the registered mark, LONDON beneath — and the sewn-in fabric label legible, carrying a prefix we have documented on our own stock more than once. That is not what a replica looks like.

If you hold written confirmation from Jellycat to the contrary, please send it to care@theplushstudios.com. We would genuinely want to see it, and we would act on it.

Your return is on its way back to us and your refund will be paid in full on arrival, whatever you conclude about us.

Classificada 1 em 5 estrelas

Still haven’t received my gift which was a birthday present for my daughter

Still haven’t received my gift which was ordered on the 5th August. No reply on emails very poor

6 de agosto de 2026
logótipo da Theplushstudios

Resposta da Theplushstudios

We would like to correct the record here, because both halves of this are answerable.

The parcel was delivered. The carrier recorded it out for delivery and delivered on the morning of 18 August — nine working days from dispatch, inside the four-to-nine working day window shown on our site. In fact 95% of our orders arrive within four to seven working days; this one sat at the outer edge, and we understand a wait can feel longer than the calendar says. Your review, left around 20 August, came two days after that delivery was recorded — so if it has not reached your hands, something has gone wrong at the very last step, and that is exactly what we would like to look into with you.

And you were not ignored. You wrote to us on 14 August and we answered the following day, to the same address you had written from — explaining where the parcel was, that we would not promise a date we could not stand behind, and that if anything went wrong we would put it right. That reply was returned to us as undeliverable, so it never reached you, and we only found that out later. We wrote again on 23 August; if you have not seen that one either, it is worth a look in your spam folder.

If the parcel is not with you, we will take care of it — just write to care@theplushstudios.com and it comes straight to us.

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