therugdecor.com Opiniões 

165
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Love my new rug! I ordered a sample, which took several weeks to arrive, and then placed the order. It was about six weeks to receive my 9x12 rug, but it’s perfect. Colors match sample, packaging and... Ver mais

Classificada 3 em 5 estrelas

I love the rug, but the color is much brighter than the other two I have purchased same style and design. I wanted to use all 3 rugs together but that will not be possible. Very disappointed.

Classificada 5 em 5 estrelas

I previously wrote a 1 star review because of the time it took to receive the rug. I am back to update my review to **5 STARS**!! My 9x12 rug was worth the wait! Though it took 4 months to make, it sh... Ver mais

Classificada 5 em 5 estrelas

We ordered with some trepidation, given that TheRugDecor has no physical presence in the US (at least as far as we could tell). But after seeing TrustPilot reviews and then exchanging a couple of prel... Ver mais

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4,1

Bom

TrustScore: 4 em 5

165 opiniões

5 estrelas
4 estrelas
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2 estrelas
1 estrela

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Geralmente responde dentro de duas semanas

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4,1

Todas as opiniões

(165)

37 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Different color

I love the rug, but the color is much brighter than the other two I have purchased same style and design. I wanted to use all 3 rugs together but that will not be possible. Very disappointed.

4 de agosto de 2026
Classificada 1 em 5 estrelas

Sent out a faulty rug was asked to wait…

Sent out a faulty rug was asked to wait for it to settle. We did. Now they ignore us.

7 de outubro de 2026
Opinião espontânea
logótipo da therugdecor.com

Resposta da therugdecor.com

Hi Maureen,
Sorry for the inconvenience!
We are not able to locate any order by your name.
Can you please email us your order number and name to info@therugdecor.com.
We will look into the issue as soon as we receive the details.

Thank you

Classificada 5 em 5 estrelas

Love my new rug

Love my new rug! I ordered a sample, which took several weeks to arrive, and then placed the order. It was about six weeks to receive my 9x12 rug, but it’s perfect. Colors match sample, packaging and tracking were excellent, and the creases from folding have dropped out quickly. It’s just what I was looking for -an interesting pattern with my favorite green (not so easy to find!) mixed with other colors. I think I’ll be back.

2 de outubro de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

We love the carpet!

We love the carpet!, however we did not realize that will was going to take three and half months to get it.

20 de setembro de 2026
Opinião espontânea
logótipo da therugdecor.com

Resposta da therugdecor.com

Thank you so much! We’re very happy to hear that you love the carpet.

We sincerely apologize for the longer-than-expected delivery time. During the production period, we experienced unusually severe heatwaves in India, followed by heavy rains and flooding, which unfortunately affected our production schedule. Since our rugs are handmade, hand-washed, and naturally sun-dried, these unexpected weather conditions caused delays that were beyond our normal production timeline.

Since then, we have significantly strengthened our production process and increased capacity to better handle such disruptions. Our newer orders are now being completed and delivered on or before their estimated delivery timelines.

We truly appreciate your patience and understanding, and most importantly, we’re delighted that you love your rug. We hope you enjoy it for many years to come!

Classificada 5 em 5 estrelas

Love both of my rugs

Love both of my rugs! Sizing perfect and colors accurate to the description. If they say wine, it’s wine. If they say gold, it’s gold. Knots are soft to the touch and rugs are well done and strong. I am
So happy. It takes a while for them to get done but it is worth every month. I am ordering more now to use on my staircases.

12 de junho de 2026
Classificada 5 em 5 estrelas

I previously wrote a 1 star review…

I previously wrote a 1 star review because of the time it took to receive the rug. I am back to update my review to **5 STARS**!! My 9x12 rug was worth the wait! Though it took 4 months to make, it shipped incredibly quickly (~3-4 days from India) and the quality of the rug blew me away. It is absolutely gorgeous. Deepak, the customer service agent, was extremely patient with me and very quick to respond every time I reached out. He explained where my rug was in the creation process and provided updated timing along the way. Though I had been frustrated while waiting, I am grateful for his quick communication and the quality of the final product encouraged me to update my review. Trust the process! It was worth it! 5 Freaking Stars!!!!!!

2 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great rug

Great rug, exactly as pictured. Colors are vibrand and just how I expected and wanted. Received quickly and a seamless purchase.

3 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Repeat customer 👍

I’ve bought two rugs from the Rug Decor so far. One was made to order, one was in stock. Both are gorgeous and high quality.

I expected the made-to-order one to take time, which it did. But when I contacted customer service to inquire about it, they would email me back right away with the information. It’s clear that this business cares about quality and service.

I have a weakness for hand-knotted rugs, so I’ve been thrilled to find so many incredible designs and colors from them at fabulous prices. I look forward to ordering from them again!

20 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The rug is beautiful

The rug is beautiful! So well made. It took almost 3 months and I had to reach out to them for Status updates but all worth it. It’s gorgeous and amazing quality! Delivery was no hassle. Great price too. Highly recommend.

16 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely love my new rug!

Absolutely love my new rug!! The colors are gorgeous. I would order again without hesitation. The size was exact. The quality is high and it was much softer than I expected. It rolled out easily with almost no wrinkles/creasing.

15 de março de 2026
logótipo da therugdecor.com

Resposta da therugdecor.com

Thank you so much for your wonderful review! We’re delighted to hear that you love your new rug and that the colors, size, softness, and quality exceeded your expectations.

We truly appreciate your support and look forward to helping you find another beautiful rug in the future!

Classificada 5 em 5 estrelas

Great communication and beautiful rugs

Great communication. Beautiful rugs!

11 de fevereiro de 2026
logótipo da therugdecor.com

Resposta da therugdecor.com

Thank you so much for your kind words!
It truly means a lot to us, and we appreciate your support. We look forward to serving you again in the future!

Classificada 5 em 5 estrelas

I have bought multiple rugs from Rug…

I have bought multiple rugs from Rug Decor and have been pleased with each one. They are very responsive to questions a the shipping time is reasonable especially if it is in stock.

1 de fevereiro de 2026
logótipo da therugdecor.com

Resposta da therugdecor.com

Thank you so much for your continued support — it truly means a lot to us!

We are glad the shipping experience met your expectations. Your trust in ordering multiple rugs from us is deeply appreciated.

Classificada 5 em 5 estrelas

I am very pleased with the customer…

I am very pleased with the customer service I received from this company. They are very professional and prompt with a questions you may have. I highly recommend them and will be doing further business with them in the future.

3 de abril de 2026
Opinião espontânea
logótipo da therugdecor.com

Resposta da therugdecor.com

Thank you so much for your kind words! We’re truly glad to hear that you had a positive experience with our customer service.

Classificada 4 em 5 estrelas

Top notch rug purchase

I received a high-quality, gorgeous rug at a reasonable price - right on time. The color and pattern were not exactly as pictured. However, I am happy and would recommend The Rug Decor.

31 de janeiro de 2026
logótipo da therugdecor.com

Resposta da therugdecor.com

Thank you so much for your kind words! We really appreciate your recommendation and look forward to serving you again in the future!

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