Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Saber Factory hilts have an amazing build quality, good weight and great features. They look just like the hilts seen in the movies, making these props a perfect addition to ones collection. Produc... Ver mais

Classificada 2 em 5 estrelas

The replica is quite good, but the lightsaber is too difficult to configure as everything has to be done with a single button (colour, character and sound). The instructions are generic and not specif... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant wea... Ver mais

Classificada 5 em 5 estrelas

easy to determine what you want +great customer support will be buying from again. Also way Beter prices and more options then other company's

Informações sobre a empresa

  1. Loja de artigos colecionáveis
  2. Loja de hobbies
  3. Loja de artigos desportivos

Escrito pela empresa

Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

314 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Amazing quality, not as clumsy or random as a blaster

Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant weapon for a more civilised age.

Very easy to disassemble with the clip and J-lock, I bought a proffie based version which you can access to charge in just a few seconds.

I chatted with Kevin regarding the saber (check out his excellent YouTube tutorials) a great person and obvious expert full of great tips.

This is the one I’ve always dreamed of having, after seeing the film as a 5 year old! It’s finally mine, and I didn’t expect it to be this good!!

15 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

My experience was magnificent

My experience was magnificent
The saber are top quality and the range of saber types and characters are impressive only thing that could improve is price though majority is fairly priced even the neopixels are a decan price.

7 de setembro de 2025
Classificada 3 em 5 estrelas

I still haven't received my order and…

I still haven't received my order and it's been almost a month.

5 de setembro de 2025
logótipo da The Saber Factory

Resposta da The Saber Factory

Hi Valentin
Your order didn't have your full address and couldn't be shipped without a street name and number. I messaged you on the 9th, the 12th and the 19th and got your address on the 30th when factory closed for a 1 week national holiday. I'm sorry for the delay but there wasn't anything more I could do in this situation.
MTFBWY
Kevin

Classificada 1 em 5 estrelas

Lacks care on assembly in factory

Lacks care on assembly in factory

Overall the quality of the lightsaber appears to be quite high. However we are dissatisfied with 3 things.

1. The Bluetooth range is horrible, the phone has to be touching the saber for it to connect, and if you move it more then an inch or two away it disconnects.

2. The battery has had issues intermittently since first use. It dies randomly.

3. Any screw that came preassembled has come loose. The 4 little brass decoration screws are all loose and we’ve lost one because of that. The decorative thumb switch and strap holders have both fallen off because they were not tight.

29 de agosto de 2025
logótipo da The Saber Factory

Resposta da The Saber Factory

Hi Justin
You reached out to me via the support chat and I'm still waiting for your reply. Please look into your spams if my message from Mon. 29th went there (pretty frequent).
There are no worries to have, some issues we can certainly solve very quickly together, and if not we have a warranty process to see you get sorted.

1- Regarding the bluetooth range it's as indicated on each saber page, they all have a different bluetooth rating. A dueling saber is thin and has good connectivity, a replica saber is focused on providing screen accuracy, using more material and a design that hinders networks connectivity so we indicate that on each saber page and if you watch my First Steps youtube playlist you'll see it's actually recommended to set your saber via the app, then close the hilt and use it.
2- This is what you contacted me about, please message me back following the procedure I described.
3- Send me a picture of your saber showing where you have missing bits and we'll send replacements. Sometimes during transport there can be a lot of vibrations and they loosen screws. This also happens during dueling use, so over time I always recommend to tighten screws and parts every now and then. Using thread locking glue is not recommended because you need to be able to fully disassemble your saber, but to each their own ;)

MTFBWY
Kevin

Classificada 5 em 5 estrelas

I was looking for an accurate Count…

I was looking for an accurate Count Dooku lightsaber, and The Saber Factory came through with flying colors! (SO MANY COLORS!)

The saber hilt itself is as near an exact copy of what Christopher Lee held in his hands, you can't tell the difference.

The bonus was that this one has the Xeno3 Neopixel setup that makes this so much more than just a screen-correct hilt. I am still discovering the many combinations of colors/sounds/music I can configure. Amazing.

The how-to videos posted by Kevin are also great for anyone who wants to get the most out of their purchase. From start to finish, this has been a fantastic transaction.

You can't go wrong with The Saber Factory, in my opinion.

11 de agosto de 2025
Classificada 1 em 5 estrelas

I ordered and paid a light saber on…

I ordered and paid a light saber on 13th of August and now, on 11 September I have still not received it, but FedEx is asking me all kinds of informations and wants me to pay customs. When I purchased the item, it wasn’t known that it would be the case.

13 de agosto de 2025
logótipo da The Saber Factory

Resposta da The Saber Factory

Hello there 👋
I have messaged you multiple times using our internal email system as well as our support platform because I could see that the package was waiting at customs for duties payment since September 3. I was unsuccessful until my last attempt where you responded 3 days ago.

I clarified that our shipping terms are very transparent on the fact that taxes are not paid at checkout but upon delivery, and it very much depends on each country. This is to be expected when you order internationally (our site is in english and you order from hungary) but I understand that when browsing quickly you may miss the information and be disappointed when it arrives.

I also tried to message you again 3 days ago as well as yesterday because FedEx will return the package if you don't take delivery. And forced returns for international shipments are billed quite expensively by carriers and come against your order refund, so I hope you can take delivery as soon as possible.

I remain available on our support chat to help with the documents FedEx may need you to provide and get you sorted fast so you can enjoy your saber with no additional hassles. Just let me know what they want and I'll sort you out.

MTFBWY
Kevin

Classificada 5 em 5 estrelas

Very cool and great for the price!

The hilt design although simple is quite appealing, the chrome accenting acts as a good grip point while swinging as well! Has plenty of sound fonts and blade effects and the blade’s LED’s are very bright. Overall great product and the price is good compared to elsewhere.

9 de julho de 2025
Classificada 4 em 5 estrelas

Okie dokie quite impressed with the fit…

Okie dokie quite impressed with the fit and finish only complaint was the lightsaber did not come with music fonts and the screw off pommel semmed a titch loose when trying to tighten case was a nice touch really like that fast delivery thank you. And I appreciated the good pricing compared to the other companies 👍

6 de julho de 2025

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais