The Sleeping Bag Store Opiniões 

596
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Wide choice of sleeping bags available. The order was fulfilled quickly with the sleeping bags securely packaged. Overall, a good service with competitive pricing.

Classificada 5 em 5 estrelas

Great range of sleeping bags at competitive prices. Delivered quickly, all very straight forward. Items arrived exactly as expected. Would definitely use again.

Classificada 5 em 5 estrelas

I'm always skeptical about trying new companies that seem to have 'too good to be true' pricing, especially when they have higher than usual reviews. Nothing to worry about here. Paid for next day del... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tra... Ver mais

Informações sobre a empresa

  1. Loja de artigos para acampamento

Escrito pela empresa

The UK's specialist sleeping bag store. Based in the North of England we are a specialist store dedicated to sleeping bags (and their accessories of course). So if you need something to head off bikepacking or hiking, travelling around Thailand, or just something for the folks to sleep in when they stay over we have the bag for you.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

596 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(596)

59 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Brand new quality

Brand new quality, cheaper than all other retailers unless you buy the item seocnd hand, which the stuff they sell isn't. Probably the best place to get your hands on a good quality bag for the best price

7 de outubro de 2025
Classificada 5 em 5 estrelas

Express delivery worked as described

The sleeping bag itself is great and as described. Website/ordering was easy.

We used express delivery to receive it in time for a school residential and I am happy that it all worked great- the bag actually arrived a bit earlier than expected.

29 de setembro de 2025
Classificada 5 em 5 estrelas

Overall a positive experience

User friendly website, easy to search for the item I wanted. A good selection of items to choose from, all good brands and competitively priced. Very pleased with my sleeping bag which arrived promptly and when it was promised. Overall a positive experience. I would buy from here again.

17 de setembro de 2025
Classificada 5 em 5 estrelas

First time customer - exceptional experience

The item arrived quickly and as described. I had to contact the company as I had a query on my order - customer service was exceptional in how they dealt with my query. Highly recommend it and I will be ordering from them again in the future.

16 de setembro de 2025
Classificada 5 em 5 estrelas

A good price and very speedy delivery

A good price and very speedy delivery. It all got better after I found a slight manufacturing fault with the bag I bought - it was losing a bit of down after a couple of nights use.

I emailed them just for their thoughts and the response was outstanding. I got an actual phone call the next day from a lovely (and witty) chap and a new bag and returns label were basically on their way. Exceptional response and customer service. Hats off

9 de setembro de 2025
Classificada 5 em 5 estrelas

Unbelievable customer service

Unbelievable customer service.
I had a problem with a sleeping mat leaking making it pretty useless. I knew I’d bought it a few years ago but wasn’t sure. Checked and I had bought it 1 year and 364 days before the problem. It had a 2 year warranty. Emailed the team.
Got a reply same day saying yes they could help. Sent me a pre paid postage. I sent the mat back. I then emailed to ask about progress as I had another camping trip due. They phoned me up and basically said although the product had gone to the manufacturer, they knew it was faulty. So they just sent me a brand new one. Arrived the next day.
This was an expensive sleeping mat.
They went really above and beyond. I can only completely recommend them. Brilliant brilliant customer service.

4 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A great company with super helpful…

A great company with super helpful customer service. I wanted to have more details of an inflatable mattress and Stewart very kindly went to the stores to check and email the information. He could not be more helpful and to top it all, he despatched the goods immediately and they arrived the next day. Not a Bot in sight, just lovely, knowledgeable people.

2 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

No quibble replacement. Best outdoors company I've dealt with.

No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tracked. He kept apologising for the Royal Mail problem !!
What a great company and great person. I'd give 6 stars if possible. Ewan McCabe.

18 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

One of the best customer experiences…

One of the best customer experiences I’ve had in a long time; Stewart was beyond helpful and reassuring when there was an issue with DPD. I honestly couldn’t recommend him, and the team at The Sleeping Bag store, more. Will definitely be buying from them again. Thank you!!!

29 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A great experience

A great experience - very quick and friendly customer service, and sorted a quicker delivery for me when I realised I needed them sooner than planned - would recommend

4 de agosto de 2025
Classificada 5 em 5 estrelas

Item has not arrived!

Edited: Item did not arrived but the company has very quickly helped sort out a replacement.

25 de julho de 2025
logótipo da The Sleeping Bag Store

Resposta da The Sleeping Bag Store

Hi Carrie,
We're really sorry we've let you down with the delay on this order. It looks like there was a problem at your local DPD depot. However I can see that one of our team has been in touch with you and dispatched a replacement that has been delivered.
Kind Regards,
Chris

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