Uzzle Opiniões 

367
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Delivery was fast and price was great! We love the game! The customer service was very quick. The service department actually read and responded to each message personally. It was so helpful to know t... Ver mais

Classificada 5 em 5 estrelas

Bernadette was amazing and helped me clear up an issue I had. The customer service is excellent! Very prompt and knowledgeable. Thank you! We will be ordering more games in the near future.

Classificada 1 em 5 estrelas

We ordered five games through Walmart for our grandchildren for Christmas. The game box is made of corrugated cardboard which is easily damaged and one already was when we received it. The game piec... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I bought this game to bring to a visit with our grandchildren. We all thoroughly enjoyed playing, especially the kids because they had an easier time winning than the adults! We even invented a coup... Ver mais

Informações sobre a empresa

  1. Fabricante de brinquedos e jogos
  2. Loja de jogos

Escrito pela empresa

It is the most fun, competitive, and challenging game you will ever play. We combined the challenge of puzzles with the competitiveness of board games.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

367 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(367)

150 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I ordered this product in the middle of…dec.

I ordered this product in the middle of December for a Christmas present. You charged me 83.39 on the 18th. I never recieved your product. Still waiting. I will notify Chase to return my money if I don't hear from you this week.

18 de dezembro de 2024
Opinião espontânea
logótipo da Uzzle

Resposta da Uzzle

Hi Lynn,

We're sorry to hear that you haven't received your order. Upon checking, it appears that the package was returned due to an address issue: https://www.ontrac.com/tracking/?number=D10015945142703

Could you please confirm your shipping address? Once we have the correct details, we’ll expedite the replacement as soon as possible.

We appreciate your patience and look forward to resolving this for you.

Best,
Bernadette, The Uzzle Team

Classificada 5 em 5 estrelas

Amazing Customer Service

Although I’m a bit late writing this, I needed to post a review, not for the product, it speaks for itself, but for the customer service. My order like I’m sure several was delayed and not delivered as I would have liked, I know that shouldn’t be good. It’s just a testament to how many people ordered the game for the holidays. But customer service bent over backwards to fix, stayed in contact with me and did everything possible to resolve, which they did. To me that’s more important than anything. So thank you to the Uzzle team for all their help and yes we LOVE both the games!!

16 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great game

Great game , challenging yet not frustrating for 5 year olds. Ours arrived with extras if one number and a deficit of another block. The company is seeing a whole new set to us. Great customer service.

17 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Replacement of Uzzle @ no charge due to a fire...no proof required!

I had ordered an Uzzle game in December, 2024. It was shipped out and was to be delivered to me by the USPS. Once it arrived in our city, it was loaded onto a mail truck for delivery that caught fire, destroying everything that was on the truck (including my Uzzle game). I emailed the Uzzle team about the details of the misfortune, and heard back within 24 hours, with the notification that they were going to send a replacement game at N/C. I was impressed with the trust that was placed in my sharing of the situation, and even though I have a notification from the USPS regarding the fire as proof of my situation, I never had to supply it because the Uzzle team believed me without proof. That meant a lot to me!

13 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A1 Customer service

After buying and receiving our Uzzle game we noticed that one of the blocks had one side that was not marked/stamped or stickered at all. Emailed Uzzle letting them know and received a reply within 24 hours! Within a week I received a new game ! Customer support for this company is top notch and the efficiency in which they took care of this small problem was very impressive. Kudos to Uzzle customer support and thank you again for your speedy response. Will highly recommend to anyone that asks.

7 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Customer Service

The customer service is beyond exceptional! I ordered the wrong game-the expansion one first. I didn’t realize it until we tried to play it Christmas Day with my family, I Emailed your customer service and within 24 hours they responded by letting me know they were going to send out the correct game - first one addition with no additional charges.
Thank you again Not too many companies would do that :)

1 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Your customer service is beyond…

Your customer service is beyond exceptional! I ordered the wrong dame -the expansion one first. Didn’t realize it until we tried to play it Christmas Day with my family Emailed your customer service and with in 24 hours they responded with letting me know they were going to send out the correct game - first one addition with no additional charges.
Thank you again

4 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Happy Customer, Excellent Customer Service

We received two different The Uzzle games for Christmas and learned pretty quick that one of them was missing two cards. I sent a message to the company on a Saturday midday and they responded in a timely manner and by early afternoon the issue was resolved.

We already enjoy the games but knowing The Uzzle has excellent customer support makes my outlook of the brand even better!

4 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Purchased the game earlier in the year…

Purchased the game earlier in the year because that is how I do my Christmas shopping. When playing with family, we realized that one of the dices was missing drawings. Contacted Uzzle this morning to see if they could send me the missing drawings and I would place it on the dice. Instead they are blessing me with an entirely new game. Great customer service support to rectify a problem. Would highly recommend this game to everyone! Thank You!

4 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Superb customer service!

I needed to return an item and the customer service was superb. The entire process was painless. This kind of service will keep me looking for new items from uzzle.

4 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Enjoyed playing with family while…visiting at Christmas

Enjoyed playing with family while visiting them at Christmas and immediately ordered two boxes for our home. There seemed to be a shipping problem with the carrier, but the Uzzle support team immediately sent out another shipment. Impressive! The package made it in time to play with other family visiting our home now. As a matter of fact, I can hear them playing in another room.

24 de dezembro de 2024
Opinião espontânea

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