Delivery was fast and price was great! We love the game! The customer service was very quick. The service department actually read and responded to each message personally. It was so helpful to know t... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I bought this game to bring to a visit with our grandchildren. We all thoroughly enjoyed playing, especially the kids because they had an easier time winning than the adults! We even invented a coup... Ver mais
my grandkids ( age3,4 and 6) all love to play with. Two create their own fun: the youngest has fun using the cubes as blocks. The 4 year old likes to copy the pattern on the cards with the blocks ( pl... Ver mais
I have a six year old grandson who LOVES The Uzzle. He especially enjoys beating me, which is often. I enjoy seeing his brain at work. This Uzzle puzzle is amazing. It is very educational, quick th... Ver mais
Informações sobre a empresa
Escrito pela empresa
It is the most fun, competitive, and challenging game you will ever play. We combined the challenge of puzzles with the competitiveness of board games.
Informações de contacto
Estados Unidos da América
- help@theuzzle.com
- theuzzle.com
4,1
Bom
366 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
THEY DIDN'T TRAP ME INTO A MEMBERSHIP
I ordered and received the Uzzle game for my grand children for Christmas. I didn't realize it enrolled me in a membership I didn't want. When I was notified of this, I reached out to Uzzle and explained the situation. They were very helpful and honorable. They canceled my membership and the recurring charges that could occur immediately-no hassle! What a refreshing change to deal with a conscientious company. Thank you!
8 de janeiro de 2026
Opinião espontânea
Apparently I ordered a subscription..
Apparently I ordered a subscription... ugh. This was not made clear. The website says you can sign on to your account to cancel subscription only there is no such thing. No where to log in... THEY GOT ME! SCAM! Sent them email, hoping to have resolved soon. It shouldn't be this difficult.
23 de janeiro de 2026
Opinião espontânea
Resposta da Uzzle
Hi Melissa,
We’re really sorry for the confusion and frustration this caused. We understand how upsetting it can be when something isn’t clear, and you’re unable to find what you expect on the website. This is certainly not the experience we want for our customers.
We’d love to look into this for you and help resolve it as quickly as possible. We previously reached out requesting your order details, but didn’t receive a response. When you have a moment, could you please share your order number with us, or contact our support team directly with this information? This will allow us to locate your account and assist you right away.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.
Warm Regards,
The Uzzle Team
Misleading customer service and user experience
My mother purchased a game from Uzzle, and has now been receiving games in the mail regularly. Now that I'm managing her finances, I've discovered that she's been signed up for a subscription that she never intended to sign up for, and there's no obvious way to cancel it on their web site. A call to their customer service gives you a voicemail that says to go to their web site where, as previously mentioned, there's no way to sign into your account or manage your subscription. I've sent an email and disconnected her PayPal auto-pay to this company.
23 de janeiro de 2026
Opinião espontânea
Resposta da Uzzle
Hi Brian,
We’re very sorry for the confusion and frustration this situation has caused. We understand how concerning it can be to receive unexpected shipments and have difficulty managing a subscription, and this is certainly not the experience we want for our customers.
We’d like to clarify that the subscription was included in the original order receipt, and your mother may have accepted a trial game as part of the subscription.
We previously reached out requesting your order details so we could investigate and help resolve this issue, but we haven’t received a response. When you have a moment, could you please share the order number with us or contact our support team directly? This will allow us to locate the order and assist you promptly.
Thank you for your patience, and we appreciate the opportunity to make this right.
Warm regards,
The Uzzle Team
Uzzle is an excellent way to keep your mind active
We love this new game of Uzzle, really makes you think, it’s a great gift, we got our adult daughters playing with us and even they loved it, very different to our usual games, excellent way to keep the mind thinking 🤔
We bought 3 games, 2 for gifts and 1 for ourselves and we recommend it 100%
30 de dezembro de 2025
Opinião espontânea
If You’re Not Part of the Uzzle Family You're Missing Out!
An ad for Uzzle popped up on my Instagram feed, and I knew my grandbabies would absolutely love it. I bought it as a Christmas gift, and they couldn’t wait to play it the very next day. They spent two weeks with my husband and me, and Uzzle was their favorite game, surpassing all their other toys.
I couldn’t resist taking advantage of their incredibly generous after-Christmas specials, which included five games. I also ordered the Uzzle extension! The extension arrived and the moment it was delivered, my grandbabies and I were hard at work on Level 5 - I’m not good AT ALL!, The additional games are cleverly hidden away until my grandbabies’ 10th birthday next week.
Unfortunately, due to a backorder, the five-game set was delayed, and I was worried I wouldn’t get them in time. I reached out to the seller, and Bernadette was incredibly understanding and kept me updated throughout the process. When my order finally arrived, it included two extra board games for free! That’s the kind of customer experience that truly keeps me coming back!
I’ve already made up my mind to purchase an Uzzle board game for my nieces, nephews, and even my “fake nieces and nephews” who are turning 12 or under this year. I think that’s about 11 or 12 households!
We’ll be a part of the Uzzle family, sharing our own incredible stories and creating unforgettable memories together!
20 de janeiro de 2026
Opinião espontânea
Quality games and outstanding customer service!
My very first order had products missing so I contacted customer service and they more than made it right. That restored my confidence in a company I had not done business with before! They had a Christmas special offered and I now felt confident to purchase again! We took the Uzzle games on vacation with us shortly after they arrived and played them with our grandchildren. The joy we had playing with them and watching the excitement and laughter in them made a very memorable time for us all! When the Christmas bundle arrived my grandchildren couldn’t wait to start playing them! Thank you Uzzle for offering quality products and exceptional customer service! It’s been a pleasure doing business with you!
10 de dezembro de 2025
Opinião espontânea
Ordered and never received product
Ordered and never received product. Customer service is non existent. Worst company ever do not order from this company
12 de janeiro de 2026
Opinião espontânea
Resposta da Uzzle
Hi Samantha,
We’re very sorry for the frustration and inconvenience you experienced. We understand how upsetting it is to order a game and not receive it, and we truly regret that this happened.
We’d like to clarify that your order was refunded after it was lost in transit, prior to you posting your review. As a courtesy, we also sent out a replacement game so you can still enjoy it.
We truly appreciate your patience and feedback, and we’re grateful for the opportunity to make this right.
Warm regards,
The Uzzle Team
Beward
Beware as this company is not clear and what you are purchasing. I was charged an additional $29.99 after my order converted to a subscription. They said that the free game included in my first order was in turn my first subscription purchase and they would not be sending another game for the first subscription charge. This was not clearly explained at the time of purchase and customer service has been very challenging to deal with.
5 de dezembro de 2025
Opinião espontânea
Resposta da Uzzle
Hi Kimberly,
We’re sorry for the frustration and confusion this situation has caused. We completely understand how concerning unexpected charges can be, and we appreciate you sharing your experience.
We’d like to clarify that the subscription was included in your original order receipt, and the trial game you received was part of a 30-day trial. You were not charged for the trial game when you placed your order, and the $29.99 charge occurred after the trial period ended, as the trial game was not returned before the subscription concluded.
We have already issued a 100% refund for the subscription charge; however, the process is currently being held up due to the dispute filed on your end. We’re more than willing to work with you to resolve this and ensure the refund is completed.
We understand how this could have been unclear and apologize for any inconvenience. Your feedback is valuable and helps us improve how we communicate subscription details to our customers.
Warm regards,
The Uzzle Team
I did not know that a previous order…
I did not know that a previous order had the provision that I would receive new game every 2-3 months unless I canceled my subscription. So not know this, I received the first shipment in early January. I contacted Uzzle and after 3-4 emails between the two of us, Uzzle refunded the total cost of the two games I received, plus allowed me to keep the games. I gave the games to one of the local elementary schools that my granddaughter attends.
5 de janeiro de 2026
Opinião espontânea
Not happy as the puzzle company is…
Not happy as the puzzle company is charging my card for games I didn’t order! Trying to figure out how to stop them but am getting no response!
10 de janeiro de 2026
Opinião espontânea
Resposta da Uzzle
Hi Robin,
We're sorry to hear that this was your experience.
After reviewing your account, we found that the subscription started when the trial game was ordered. The trial offer includes enrollment in our game subscription, and those details are provided during checkout and again in the order confirmation email. We understand, however, that it's easy to miss those details, and we never want anyone to feel caught off guard by a charge.
As soon as you contacted us, we resolved the issue by canceling your subscription, issuing a full refund for the most recent shipment, and allowing you to keep the games at no charge. Our goal was to resolve your concerns fairly and as quickly as possible.
We appreciate your feedback and are always looking for ways to make our ordering experience clearer for future customers.
Best,
The Uzzle Team
My grandson and the whole family loves…
My grandson and the whole family loves the game. Customer service was very helpful. Thank you so much
5 de janeiro de 2026
Opinião espontânea
Do not order directly from this company
Although the game is good, do not order from the company itself. Find a store to buy it from. When I ordered, they offered a “free” gift. I didn’t pay attention to it, but a month later was charged $30 for a subscription, because I didn’t send the gift back! Apparently it was a free trial!
Update: I did finally hear back from Uzzle, and they refunded the extra charge. Just be careful to read your invoice before buying from them.
6 de janeiro de 2026
Opinião espontânea
Resposta da Uzzle
Hi Leslie,
I'm glad we were able to get this sorted out for you. I completely understand how the trial offer could have been overlooked, especially when you're focused on purchasing the game itself. The trial and subscription details are included during checkout and in the order confirmation, but we know that doesn't always mean they're easy to notice.
As soon as we heard from you, we refunded the trial charge and made sure everything was taken care of. We never want anyone to feel disappointed, so we're happy we had the chance to make it right.
We're glad to hear that you enjoyed the game. We truly appreciate your feedback, and we'll continue looking for ways to make our checkout experience even clearer for future customers.
Best,
The Uzzle Team
Fun games and great customer service!
9 de janeiro de 2026
Opinião espontânea
Not as easy as it looks!!!
Got the Uzzle game as a gift and we are addicted! Not as easy as it looks folks! I cannot figure out how my 11 year old granddaughter beats me so often. Really fun with kids in the mix, but my wife and I enjoy playing it by ourselves too, we feel our brain really gets a work out!!! I would recommend this game for sure!
6 de janeiro de 2026
Opinião espontânea
It seems that I am not the only one who…
It seems that I am not the only one who ordered uzzle game on 11/12/25 and still waiting for the item . I’ve sent email on 17/12, 18/12 and 19/12 , only received the reply on 22/12 and mentioned that they had technical scanning issues that caused dispatch and tracking delays . I haven’t heard anything since then and no uzzle game .
11 de dezembro de 2025
Opinião espontânea
Resposta da Uzzle
Hi Anastasia,
We're sorry for the frustration and disappointment this caused.
At the time, we experienced an unexpected logistics issue that delayed several orders, including yours. We understand how disappointing it was not to receive your order as expected, especially after reaching out to us multiple times.
Since we were unable to fulfill your order within a reasonable timeframe, we canceled it and issued a full refund to your original payment method. While we know this wasn't the outcome you were hoping for, we felt it was the fairest solution rather than keeping you waiting without a definite delivery date.
We apologize for the inconvenience and appreciate your patience and understanding. We hope we'll have the opportunity to provide you with a much better experience in the future.
Best,
The Uzzle Team
ORDER NOT RECEIVED AND NO RESPONSE FROM COMPANY
I ordered on 11th December and still have not received my order - I followed up with the freight company who have now advised on 3 occasions that my order has not been booked for collection. I have emailed the company numerous times and received one response on 19 December advising that I would definitely receive my order before Christmas. It is now 13th of January and there is still no indication that it has been sent. I am tired of sending emails to them and have now contacted my bank to dispute the transaction. Do not order from this company if you are actually hoping to receive the item you paid for, you will be extremely disappointed and frustrated at their lack of response - DO NOT BUY FROM THEM, as someone else has suggested source the product elsewhere if you really want it.
11 de dezembro de 2025
Opinião espontânea
Resposta da Uzzle
Hi Julie,
We're really sorry this was your experience. You had every reason to be frustrated after waiting that long and having to chase updates.
During that time, we ran into a major logistics issue that delayed a number of orders, including yours. While we tried to work through it, it became clear that we couldn't get your order to you within the timeframe you were promised.
Rather than keep you waiting, we refunded your order in full. We also offered to send you a free game as an apology because we know a refund alone doesn't make up for the disappointment and inconvenience you experienced.
We're sorry we let you down, and we appreciate the time you took to share your feedback.
Best,
The Uzzle Team
Great customer service
Great customer service. Timely response. Listened attentively.
Products received were as described, age appropriate & fun!
2 de janeiro de 2026
Opinião espontânea
Answered immediately with concern
Answered immediately with concern, a d let me know that the problem will be resolved.
22 de dezembro de 2025
Opinião espontânea
THINK TWICE BEFORE BUYING THE UZZLE GAME!!
I ordered this game on 30.11.2025 as a christmas gift for my grandchild. I believed this was from an Australian site, which I later learned was not the case. An alternate gift was sourced at the last minute. The game has still not arrived at its destination as at 05.01.2026. I have contacted the company numerous times without a successful outcome. Think very carefully before purchasing this game, as they are definitely not a reputable business.
30 de novembro de 2025
Opinião espontânea
Resposta da Uzzle
HI Liane,
We're so sorry that your order didn't arrive in time for Christmas, especially since it was meant to be a gift for your grandchild. We understand how disappointing that must have been.
At the time, we experienced an unexpected logistics issue that affected several orders, including yours. We know that doesn't change the frustration you went through, and we apologize for the lack of a better outcome.
Because we weren't able to deliver your order within a reasonable timeframe, we issued a full refund to your original payment method. While we know that doesn't make up for the missed Christmas gift, we felt it was the right thing to do rather than keep you waiting.
We're truly sorry for letting you down and appreciate you taking the time to share your experience.
Best,
The Uzzle Team
order placed DEC 9 & still nothing
order placed DEC 9, for 3 units as gifts, nearly a month & nothing. No replies to emails, there is no contact phone in Australia...
Is this another scam...?
5 de janeiro de 2026
Opinião espontânea
Resposta da Uzzle
Hi Mark,
Thank you for taking the time to share your experience. We're truly sorry that your order didn't arrive, especially knowing the games were meant to be gifts.
After reviewing your order, we confirmed that your package was unfortunately lost in transit and never reached you. As soon as we verified this, we processed a full refund to your original payment method.
We also want to sincerely apologize for the delay in responding to your emails. During that time, we experienced an unusually high volume of customer inquiries, which impacted our response times. We understand how frustrating it must have been to wait for both your order and our response, and we're sorry we didn't provide the timely communication you deserved.
We appreciate you bringing this to our attention and allowing us to make things right. Thank you again for your patience and understanding.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.