Uzzle Opiniões 

Resposta da Uzzle

7/08/2026

Hi Sandra,

Thank you for taking the time to share your experience. We're truly sorry for the frustration and uncertainty you experienced while waiting for your order.

After reviewing your order, we confirmed that there was an unexpected delay in processing, which is why you didn't receive a shipping confirmation as quickly as expected. We also sincerely apologize for not responding to your messages sooner. During that time, we experienced an unusually high volume of customer inquiries, which unfortunately affected our response times.

We completely understand how disappointing this was, especially when you were expecting your order within the timeframe advertised. This isn't the experience we want our customers to have, and we're sorry we let you down.

Thank you for your patience and for bringing this to our attention. Your feedback is invaluable and helps us continue improving both our communication and fulfillment processes.

Resposta da Uzzle

Actualizada a 7/08/2026

Hi Pam,

Thank you for taking the time to share your experience. We're truly sorry for the frustration and disappointment this caused, especially after waiting so long for your order and receiving tracking links that didn't work.

After reviewing your order, we confirmed that there was an unexpected delay with your order, and we understand how frustrating it must have been to receive inconsistent tracking updates while trying to find out where your package was. We also apologize that the follow-up updates we promised were delayed and that you weren't able to reach someone immediately when you called our warehouse.

At the time, we were experiencing an unusually high volume of customer inquiries, which unfortunately affected both our response times and our ability to provide timely updates. While this doesn't excuse your experience, we sincerely apologize for the lack of communication.

We truly appreciate your patience and your feedback. It helps us identify where we need to improve, and we're sorry that we didn't provide the level of service you deserved.

Best,
The Uzzle

Resposta da Uzzle

7/08/2026

Hi Leanne,

Thank you for taking the time to share your experience. We're truly sorry to hear how frustrating this has been, and we completely understand why you felt disappointed.

After reviewing your order, we confirmed that there was an unexpected delay with your shipment. We sincerely apologize that you weren't able to reach us by phone and that you didn't receive the level of support you expected. During that time, we experienced an unusually high volume of customer inquiries, which unfortunately affected our response times and phone support.

We also want to assure you that we're a legitimate company, and we're sorry that your experience led you to feel otherwise. This is certainly not the experience we want for any of our customers.

We appreciate you bringing this to our attention, as feedback like yours helps us improve our service and communication. We apologize for the inconvenience and frustration this situation caused and hope we have the opportunity to provide you with a much better experience in the future.

Best,
The Uzzle

Resposta da Uzzle

7/08/2026

Hi Tam,

Thank you for taking the time to share your feedback. We're truly sorry for the frustration and disappointment you experienced while waiting for your order.

After reviewing your order, we confirmed that there was an unexpected delay with your shipment. We completely understand how frustrating it must have been to wait for updates and not receive your order as expected.

Because of the delay, we processed a full refund to your original payment method on December 1st. We sincerely apologize that your experience with our phone support and communication did not meet your expectations. At the time, we were experiencing an unusually high volume of customer inquiries, which unfortunately affected our response times.

We're truly sorry for the inconvenience this caused and appreciate you bringing it to our attention. Your feedback is important to us and helps us improve our service and communication moving forward.

Best,
The Uzzle

Resposta da Uzzle

7/08/2026

Hi Lisa,

Thank you for taking the time to share your experience. We're truly sorry for the frustration and disappointment this situation caused.

After reviewing your order, we confirmed that there was an unexpected delay in processing your order. We understand how concerning it must have been not to receive a tracking number and to have difficulty reaching our warehouse for an update.

Because of the delay, your order was canceled, and a full refund was processed to your original payment method on December 1st. We sincerely apologize for the lack of communication and the inconvenience you experienced. During that time, we were handling an unusually high volume of customer inquiries, which unfortunately affected our response times.

We understand why this experience led to your concerns, and we're truly sorry that we let you down. Thank you for your feedback. It helps us continue improving our service and communication.

Best,
The Uzzle

Resposta da Uzzle

7/08/2026

Hi Tim,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience with our marketing messages.

We'd really like to look into this for you. We previously reached out to request your order number so we could locate your account and remove you from our marketing list if needed, but we haven't received a response yet.

If you're still experiencing this issue, please reply with your order number or the email address used for your order, and we'll be happy to investigate and make sure it's resolved as quickly as possible.

We appreciate your feedback and hope to have the opportunity to make this right.

Best,
The Uzzle

Resposta da Uzzle

7/08/2026

Hi Wanda,

Thank you for taking the time to share your feedback. We're sorry to hear about your concern and understand how frustrating it must have been to wait for your order.

After reviewing your order, we confirmed that there was an unexpected delay with your shipment. However, we can also confirm that your order was successfully delivered on October 29th.

We apologize for the delay and for any uncertainty you experienced while waiting for your package. We understand how this affected your experience, and we're sorry that we didn't meet your expectations.

Thank you for your patience, and we hope you're now enjoying your Uzzle game. If there's anything else we can assist you with, please don't hesitate to reach out.

Best,
The Uzzle

Resposta da Uzzle

7/08/2026

Hi Mark,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience.

We previously reached out to request your order number so we could investigate your order, but unfortunately, we didn't receive a response.

We've received numerous complaints about counterfeit listings on Walmart.com from unauthorized third-party sellers. Based on the issues you described, we believe the games you received may not be authentic Uzzle games, as the quality does not match our genuine games.

If you're able to provide your order number or the name of the seller, we'd be happy to investigate further and confirm whether the game is genuine. We take counterfeit games very seriously and are actively working to address these unauthorized listings to help protect our customers.

We appreciate your feedback and hope to hear from you so we can assist further.

Best,
The Uzzle