Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I can not give this shop a higher recommendation! They are so welcoming and friendly. I knew nothing about vaping but wanted to give up smoking...and with their help I have. I've occasionally fou... Ver mais

Classificada 5 em 5 estrelas

I had no idea about using a vape and called this company in complete ignorance. Being a heavy smoker this is a new venture for me. I was given the most helpful advice with what device to choose, ho... Ver mais

Classificada 5 em 5 estrelas

Excellent, I had a problem with a vape kit that I had purchased through them, I returned to them and they where happy to help solve my problem, always have been helpful and knowledgeable, superb... Ver mais

Classificada 5 em 5 estrelas

Hi everyone, I ordered an xl pod and I was confused as to why I had to track my order through an app called “Shop” so I was worried my item wouldn’t arrive after 4 days I emailed and it came after I e... Ver mais

Informações sobre a empresa

  1. Loja de cigarros eletrónicos

Escrito pela empresa

E-Cigarette and Juice supplier.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

62 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Sloppy stock control wastes my time and hangs up my money.

I ordered an item and paid for it. Soon after I received emails that the item was not in stock and that I would be refunded within 10 days. No apology though. There is no excuse for poor stock-level control these days. And why do I have to wait "up to 10 days" for a refund when it took them just a moment to take my money? Then to cap it all, they ask for an appraisal. Well, here's your appraisal!

18 de maio de 2024
Classificada 1 em 5 estrelas

I never received my order

13 de abril de 2023
logótipo da Thevapeloungeuk

Resposta da Thevapeloungeuk

Hi Alex
Your parcel was sent out via 1st class delivery with Royal Mail, unfortunately sometimes items do go missing, which is why we asked you to log this with Royal Mail, you did not confirm with us that you have logged a complaint with RM, however as a gesture of goodwill we have refunded for the items. I am not sure what else I could do for you, this certainly did not deserve a 1 star review.
Have a good day.
Scott.

Classificada 5 em 5 estrelas

Excellent, knowledgable

Excellent, I had a problem with a vape kit that I had purchased through them, I returned to them and they where happy to help solve my problem, always have been helpful and knowledgeable, superb customer service, and friendly to boot.
Great range of items

Thank you for your support and help

James cattell

7 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I had no idea about using a vape and…

I had no idea about using a vape and called this company in complete ignorance. Being a heavy smoker this is a new venture for me. I was given the most helpful advice with what device to choose, how to use it, how to order it etc. It arrived yesterday and, although I haven't started using it, it came with the wonderfully handwritten instructions from the sender. I will follow them very soon. Just so grateful for all the help I was given.
Alice

20 de março de 2023
Classificada 5 em 5 estrelas

Brandon Hubbard

Hi everyone, I ordered an xl pod and I was confused as to why I had to track my order through an app called “Shop” so I was worried my item wouldn’t arrive after 4 days I emailed and it came after I emailed 🤦🏼‍♂️, so I sent one back to let the guys know I received it! They contacted me back not long after. GREAT customer service and will be recommending. It’s hard to get items these guys sell (xl pods, tanks etc) and it does in fact arrive at your door. Thank you vape lounge.

18 de março de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered something

I ordered something, then they refunded me the cost (minus the postage)
I asked why and they said they didn’t have it stock, why is it on the website?
So I’m 3 quid down…

5 de fevereiro de 2023
logótipo da Thevapeloungeuk

Resposta da Thevapeloungeuk

Hi Ric
As I mentioned in reply to your email I apologised for the item not being in stock, unfortunately this happens from time to time. I also apologised for the mistake with the refund, and I will address it as soon as possible, due to me being away for a few days I don't have access to the system. Again I am sorry that you might have to be patient and bear with us to sort your £3 out, it will be repaid, I am not in business to steal money from people.
Regards
An annoyed hard working shop keeper trying his best. 😊

Classificada 5 em 5 estrelas

Great Service!

Easy to use website
Good communication via email
Reasonable postage costs
Thanks for great service!

29 de setembro de 2022
Classificada 1 em 5 estrelas

Faulty products and when contacting…

Faulty products and when contacting them they say there is nothing they can do. Dont waste your money! Pod leaks! Very bad/slow customer service!

17 de agosto de 2022
Opinião espontânea
logótipo da Thevapeloungeuk

Resposta da Thevapeloungeuk

Hi Clyde

Could you give me some details about this please? You can email me at info@thevapeloungeuk.com

Regards
Scott.

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