I have received consistently excellent service from this company and this week was no exception. A courier delivering a new supply of medicine let me down and without any quibble the company immediate... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I have been using this company for some time now and have had nothing but great experiences. Really great customer service and ordering is straight forward with swift delivery via Royal Mail with disc... Ver mais
A empresa respondeu
I find the entire team at The Virtual Slimming Clinic not just a delight to deal with but a fully responsible medical team who I feel I can trust with any concerns I have had on my journey. I would no... Ver mais
A empresa respondeu
Took my money, no product, no support I placed an order with The Virtual Slimming Clinic on August 17th, 2025. The order status shows “shipped”, but no tracking number was ever provided. I tried to... Ver mais
A empresa respondeu
4,4
Excelente
71 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Consistently Excellent Service
I have received consistently excellent service from this company and this week was no exception. A courier delivering a new supply of medicine let me down and without any quibble the company immediately dispatched a fresh supply using a different courier. They are responsive, professional and friendly and I strongly recommend them.
24 de outubro de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Patient
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The Virtual Slimming Clinic
Top service as always!
20 de outubro de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Maria
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The Virtual Slimming Clinic
Friendly consultation
Friendly consultation with ongoing advice, support and guidance. Answered all queries and gave reassurance.
8 de outubro de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Tracey
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The Virtual Slimming Clinic
always very helpful and very prompt…
always very helpful and very prompt with any questions i have. great advice when needed
27 de setembro de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Jacqui
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
Great service
Great service, fast delivery. Customer service is through email, it is very responsive and efficient, always resolves my issues promptly. Highly recommended. Thank you.
12 de agosto de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Ryo
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
I have always had a great service with…
I have always had a great service with The Virtual Slimming clinic. The team are helpful, the online system is easy to navigate and monitor progress and responses to questions are always on the day. I would recommend the service.
28 de julho de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Matt
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Always great service and quick response…
Always great service and quick response time. A great range of products and highly professional.
Highly recommend.
12 de junho de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Mel
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
I have always had great service from…
I have always had great service from this clinic and Punam always goes the extra mile. Response is fast, friendly and very professional. I have felt well supported and feel a sense of safety and genuine care. Thank you so much
11 de junho de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Matilda
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
I had a problem with the ordering and…
I had a problem with the ordering and Punam replied quickly and was very helpful. I’m grateful that it was easily sorted out.
10 de junho de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear CB
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Very thorough with checks
Very thorough with checks, great customer service and response
8 de junho de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Zohra
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Have now had 2 faulty pens
Have now had 2 faulty pens, where I cannot administer the last dose, I have offered to send the pens back, but they insisted in a video, then said no it’s not faulty it’s designed to leave excess medication in the pen,.. this is not excess medication.. it’s the last dose!.. So VERY expensive for 3 doses!!.. would not order from this company..
8 de junho de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Hello Angela
Thank you for your review. We are sorry to hear you feel disappointed, but your review does not reflect the facts of the situation.
When a patient reports a potentially faulty medication pen, we must follow a strict protocol set by the manufacturer. This includes requesting a short video first, as most issues are related to needle attachment, priming, or the pen having already delivered all available doses. This step prevents unnecessary delays and ensures we only request a return when genuinely required.
In the video you provided, it was clear that all four doses had already been administered. The liquid you can see remaining in the pen is the standard residual solution present in every Mounjaro pen. This is not an opinion - it is confirmed by the manufacturer and is part of the pen’s design. The residual liquid is used for priming and is not an additional dose.
Although the pen clearly shows it is not faulty, we will arrange for it to be returned so it can be inspected in person and then sent to the manufacturer, Eli Lilly, for full investigation.
Please note that this process typically takes 6–8 weeks, and the final outcome is determined by the manufacturer, not by us.
We understand this situation has been frustrating, but we have followed the correct protocol, provided accurate information based on the manufacturer’s guidance, and supported your request at every stage.
Our priority is always patient safety and ensuring any genuine faults are escalated appropriately.
We will arrange for the pen to be returned for investigation.
Thank you
Kind regards
The VSC
Had a small issue when ordering and the…
Had a small issue when ordering and the customer service team couldn’t has been more helpful. Delivery is prompt and it’s an all round professional experience.
5 de junho de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Mr Bryant
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Had an issue with delivery and it was…
Had an issue with delivery and it was dealt with promptly. Many thanks
2 de junho de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Customer
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Excellent
So happy with this website, hassle free prescription, yet so professional and helpful, cannot recommend enough, thanks again - Bernie
3 de junho de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Bernie
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Outstanding service
The support has been outstanding from day one — friendly, efficient, and always ready to help when it matters most.
28 de maio de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Enrico
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Great service!
21 de maio de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Iliac
Thank you for your positive feedback, we’re genuinely grateful for your trust and continued custom.
Kind regards
The VSC
Resposta da Thevirtualslimmingclinic
Dear Yasmine
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
Highly Recommended
This company has always been extremely helpful and efficient. They are reliable, trustworthy and deliver quickly.
15 de abril de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Natascha
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
I have been using the virtual slimming…
I have been using the virtual slimming clinic for a long while now and they are fantastic
29 de março de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Ruth
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards The VSC
Really helpful customer service and…
Really helpful customer service and support!
Very efficient and helpful.
Extremely quick delivery
16 de março de 2026
Opinião espontânea
Resposta da Thevirtualslimmingclinic
Dear Kate
Thank you so much for your kind words and we are pleased to hear that you have had a pleasant experience with our team and service.
Kind regards
The VSC
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