Solo he comprado una vez con esta tienda y la calidad de la ropa es excepcional y cuentan con diseños preciosos. Y tienen en cuenta tamaños para mujeres petit como yo, lo cual se agradece. Fui a r... Ver mais
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Leia as opiniões dos outros
I ordered embroidered shorts but received them only partly embroidered. When contacting the costumer service they offered to send me a new pair of shorts and I asked them to send them in a different s... Ver mais
A empresa respondeu
Muy atentos ,siempre contestando a las preguntas con amabilidad.Y eso que encargué la prenda desde Francia , talla equivocada y la devolví.todo estupendo excepto UPS ,no viene cuando dice y estaba en... Ver mais
A empresa respondeu
He comprado sólo una vez en la tienda de Donosti. Además de que me gustó mucho el diseño y calidad de la ropa, las dos chicas que me atendieron fueron encantadoras . Una pega , que el probador está a... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are art, design, music, and so much more. We are a conscious brand with Mediterranean roots. We live and share our culture, reinterpreting its heritage while looking toward the future. Inspired by our traditions, textures, spaces, and colors, we create objects, stories, and experiences that invite people to celebrate life.
Informações de contacto
Carrer de Lepant 264, 08013, Barcelona, Espanha
- shop@thinkingmu.com
- thinkingmu.com
4,3
Excelente
101 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 72% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Buena experiencia
Producto diverso, bonita coleccion y atencion del personal excelente
27 de novembro de 2025
Resposta da Thinking MU
Muchas gracias por tomarte el tiempo de dejarnos tu valoración Neus, comentarios como el tuyo nos motivan a seguir cuidando cada detalle y mejorando día a día. Nos alegra mucho saber que la experiencia ha sido positiva y esperamos volver a verte pronto en nuestras tiendas!
j'en suis à ma 5e relance
j'en suis à ma 5e relance et toujours rien. Toujours pas moyen de générer cette fichue etiquette de retour. J'ai jamais vu çà. Est-ce si compliqué de répondre à une simple demande ? La page est verouillée
12 de dezembro de 2025
Opinião espontânea
Resposta da Thinking MU
Thank you so much for your kind review! We’re glad everything met your expectations and that you felt well supported!
Producte local de qualitat i molt bona atenció al client!
Els materials es nota que son de qualitat, la botiga és tranquila i el servei molt atent.
27 de novembro de 2025
Resposta da Thinking MU
Moltes gràcies per les teves paraules, Aina! Ens alegra molt que apreciïs la nostra botiga i el servei😊 Esperem tenir el gust de veure’t de nou molt aviat!!
Resposta da Thinking MU
Thank you so much for taking the time to leave a review😊 We’re really happy to hear everything went smoothly, and we hope your pieces last you a long time and that you enjoy them a lot!
Resposta da Thinking MU
Merci beaucoup Brunet pour vos 5 étoiles !
Nous sommes ravis que votre pantalon plissé vous plaise et que la livraison ait été rapide.
Au plaisir de vous revoir bientôt
excellent customer service
1 de dezembro de 2025
Resposta da Thinking MU
Hi Agny,
Thank you so much for your kind review! We're delighted to know you received excellent service, our team will be very happy to hear it.
Thanks for your support!
J'ai passé ma commande le 28 novembre…
J'ai passé ma commande le 28 novembre et je n'ai toujours rien reçu, je suis inquiéte ????!!!
30 de novembro de 2025
Resposta da Thinking MU
Bonjour Caroline,
Nous sommes vraiment désolés pour votre inquiétude. Après vérification, votre commande est bien en transit et devrait arriver très prochainement.
Nous avons également détecté grâce à votre avis qu’un problème technique avait empêché l’envoi de votre numéro de suivi, nous l’avons déjà corrigé.
Merci de votre patience et n’hésitez pas à nous contacter si vous avez besoin de plus d’informations.
Atención estupenda y prendas de calidad.
Atención estupenda y prendas de calidad.
29 de novembro de 2025
Resposta da Thinking MU
Hola Eneko,
Gracias de corazón por tu reseña. Nos encanta saber que te llevaste una buena experiencia y que nuestras prendas estuvieron a la altura.
¡Te esperamos de nuevo cuando quieras!
Trato excelente y buenos consejos
Las dos dependientas nos aconsejaron bien; amabilidad y muy buen trato. Se agradece que sepan leer a la clientela de una forma tan profesional y que se adapten a sus necesidades.
30 de novembro de 2025
Resposta da Thinking MU
Hola Olga,
¡Muchísimas gracias por tus palabras! Qué alegría saber que te sentiste bien acompañada y asesorada. Nuestro equipo se esfuerza mucho para ofrecer ese trato cercano y profesional.
Gracias por elegirnos.
Tienda muy original
La tienda es preciosa y la gente que la gestiona encantadora, servicial y amable.
En lo que a la ropa se refiere, es bonita, original y parece de buena calidad.
Lo único negativo es que los precios son algo elevados
29 de novembro de 2025
Resposta da Thinking MU
Hola Marisa,
Muchas gracias por tu opinión y por destacar tanto la tienda como la atención del equipo. Nos alegra que te haya gustado nuestra propuesta.
Entendemos tu comentario sobre los precios: trabajamos con materiales sostenibles y procesos responsables que a veces los encarecen un poco, pero creemos firmemente en su valor y durabilidad.
Gracias por visitarnos y por compartir tu experiencia.
WONDEFUL!
Shopping at Thinking MU in Madrid was a FUN AND WONDERFUL experience! It's a beautiful shop and very centrally located in a beautiful neighborhood. Juan and Abril were terrific, helpful and super funny. Only thing was that it was extremely hard to decide what to purchase seeing I wanted to buy everything! The clothes and bags are super gorgeous and of the best quality..Highly recommended!
28 de novembro de 2025
Resposta da Thinking MU
Hi Hilary,
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your visit to our Madrid store. Juan and Abril will be so happy to read your words, they really are fantastic.
Thanks again for your energy and enthusiasm. Come back anytime!
The size guide is amazing
The size guide is amazing, ik gives you a very good idea about the size you need to buy .
The shipping company Gsl , the driver of the Van are always in a hurry , they don’t give enough time to open the door .
28 de novembro de 2025
Resposta da Thinking MU
Hi Manisha,
Thank you so much for your review and for highlighting our size guide! We're glad to hear that you found it useful.
We're sorry to hear about your experience with GLS delivery. We will pass on your feedback so that they can improve this aspect of their service.
Thank you for helping us to continue improving.
Todo es muy lindo y las prendas de…
Todo es muy lindo y las prendas de punto de buena calidad. Estoy muy feliz con lo que tengo. Las personas de la tienda de Barcelona son súper amables.
27 de novembro de 2025
Resposta da Thinking MU
Nos llena de alegría saber que estás tan contenta Sara! Nos encanta que disfrutes de tus prendas y que la atención en nuestra tienda de Barcelona te haya resultado tan agradable. Gracias por tus palabras, nos motivan a seguir ofreciendo un servicio de calidad!
Nice Densigns from Barcelona with sometimes fluctuating farbicquality
3 or 4 years ago I needed a shirt quickly since I spilled stuff during lunch. Went to P&C at the Potsdamer Platz in Berlin and they had nnsome Shirts from Thinking Mu. Bought it and loved it.
Ever since I yearly order some designs and am super happy with it. Only concern is, that some designs are not a thick as others farbic wise, which results in those to decay way quicker. But overall awesome. Also the customer support is superb.
Thank you Thinking Mu Team and have a wonderful day.
Best,
Felix
27 de novembro de 2025
Opinião espontânea
Resposta da Thinking MU
Hi Felix,
Thank you so much for taking the time to share your experience with us, it truly means a lot.
We’re really happy to hear that Thinking MU has been part of your wardrobe since that day in Berlin, and that you continue to enjoy our designs year after year. Knowing that you appreciate not only the products but also our customer support makes our whole team smile.
At the same time, we’re sorry to hear that you’ve noticed differences in fabric thickness in some pieces. We’re continuously working to improve consistency across all our collections, always balancing durability with sustainable materials and responsible production. Feedback like yours helps us a lot, and we’ll make sure it reaches the right team.
Thank you again for your trust and for being part of the Thinking MU community.
Have a wonderful day too,
Customer services highly recommended
made a mistake with my delivery address and reached out to their customer service. They replied quickly and updated the address in less than an hour! It’s so refreshing to deal with such responsive and helpful support. Highly recommend!
29 de outubro de 2025
Opinião espontânea
Resposta da Thinking MU
Hi Pauline! Thank you so much for your kind words! We’re really glad to hear our team was able to help you quickly and get everything sorted out. Your recommendation means a lot to us, and we’re always here if you need anything else. Enjoy your order!
Pedido erróneo recibido
Pedí un top online para recoger en tienda (Madrid). Al llegar a recogerlo el pedido no era correcto, habían mandado un vestido en vez de un top. Como en tienda no disponían de ese producto me recomendaron cancelar el pedido, reembolsarme el dinero, que notificase de error y lo volviese a pedir.
Evidentemente me desplacé a la tienda para recoger un pedido que fue erróneo por lo que como mínimo esperaría algo de cuidado o preocupación por la marca, no obstante me respondieron al email diciéndome que habla hecho bien en cancelarlo y que lo volviese a pedir. Me respondieron: "Nos alegra saber que en tienda ya han podido gestionarte la devolución y cancelación del pedido.
De nuevo, sentimos mucho lo sucedido y te agradecemos tu comprensión y amabilidad". — ni se molestaron en mandarme un código de descuento para que volviese a pedir el artículo. Obviamente, no lo pedí.
En fin, no entiendo muy bien cómo una marca no reacciona ante un error con un cliente.
11 de outubro de 2025
Opinião espontânea
Resposta da Thinking MU
Hola Alicia,
Lamentamos sinceramente lo ocurrido con tu pedido y entendemos perfectamente tu frustración. En Thinking MU cuidamos cada detalle para que las experiencias sean tan buenas como nuestras prendas, y sentimos que en esta ocasión no haya sido así.
Estamos revisando internamente lo sucedido para evitar que vuelva a pasar y mejorar la comunicación entre nuestros equipos online y tienda.
Agradecemos mucho que te hayas tomado el tiempo de contárnoslo: tus comentarios nos ayudan a seguir mejorando y a ofrecer un servicio más cuidado. Si te apetece, puedes escribirnos a shop@thinkingmu.com
para que podamos ofrecerte una solución más personalizada.
Gracias por tu comprensión y por confiar en Thinking MU
Low quality clothing, slow shipping, no customer service
It's a shame to leave this review because I've been interested in this brand for a while before I bought something, and I like the style.
They advertise delivery within 3-4 days on their website. It took 10 business days just for them to hand my order over to the courier, and then the courier was delayed 3 times. Altogether, I received my package after waiting for 3 weeks.
The quality of the clothing is really poor. Uneven stitching, missing overlocks, loose threads hanging down everywhere, and the fabric hadn't been cut properly and the top part is misshapen and asymmetrical. It was also covered in dog or cat hair when I received it, so someone else must have returned it before me. Honestly, I cannot believe I paid them almost 200 EUR for this outfit. The quality and the fit is just not there, and they are definitely not what I would call "sustainable" garments.
Lastly, when I contacted them about these issues, with photos, it's now been over a week and I've still had no response from them offering support, even though they are legally obliged to do so.
Very disappointing experience.
19 de junho de 2025
Opinião espontânea
Resposta da Thinking MU
Hi Hannah,
We’re so sorry to read this, and we truly appreciate you taking the time to let us know. This is absolutely not the experience we want you (or anyone) to have with us.
We recently changed logistics partners and noted on our website that orders placed after June 4th would ship a week later, and it might have affected your order. Still, we fully understand how frustrating this delay must have felt, and we’re so sorry for that.
We’re also really sorry to hear you felt let down when it comes to sustainability. For us, it’s not just about the materials we use but also about making sure each piece lasts and that you feel good wearing it. Once we can locate your case and photos, we’ll review everything carefully to understand what happened.
Could you please send us your order number? We’ll review your case immediately and find your email so we can give you the support you deserve. Please write to us at shop@thinkingmu.com whenever you can so we can sort this out for you quickly.
Thank you again for letting us know, and we’re genuinely sorry for the disappointment caused. We’d love the chance to make this right for you.
The Barcelona store 🧡
I wanted to leave a review specifically for the Barcelona store and the two staff who helped me replace my trousers when I had issues. They ordered an item in for me to be able to try on in store and when I had to replace them they were quick to help and solve the problem, this is great customer service! I’ve always loved thinking mu but now even more!!! Thank you 😁
17 de abril de 2025
Opinião espontânea
Resposta da Thinking MU
Thank you Lydia! We're so happy to hear the Barcelona team took good care of you. Thanks for the love and for sticking with us. Enjoy the new trousers and come visit us again anytime!
Materiales de pésima calidad
Materiales de pésima calidad, Made in China. Compre un jersey 100% lana por unos 180€ y después de ponérmelo como máximo 8-10 veces, el material está lleno de bolitas y la estructura del trenzado del jersey con apariencia de prenda vieja. La calidad no se corresponde con las expectativas por el precio de la prenda.
24 de dezembro de 2024
Opinião espontânea
Resposta da Thinking MU
¡Hola Hugo!
Gracias por tus comentarios, los tomamos en cuenta para seguir mejorando.
Si bien fabricamos en varios países, incluido China, seleccionamos estos lugares por su experiencia y proximidad a las materias primas.
No obstante, nuestro punto está confeccionado en España, utilizando lana de alta calidad procedente de Italia.
En cuanto a la aparición de pequeñas bolitas en la prenda, es un proceso natural que puede ocurrir tras el uso, incluso cuando se emplean materiales de alta calidad. Esto es especialmente común en tejidos naturales como la lana, que tienden a generar estas pequeñas bolitas debido a la fricción. Este hecho no afecta la durabilidad ni el rendimiento de la prenda.
No hemos podido localizar tu pedido. Te invitamos a escribirnos a shop@thinkingmu.com, donde estaremos encantados de seguir revisando tu caso y ofrecerte la asistencia necesaria.
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