NATTY Opiniões 

86
•
TrustScore: 2.5 em 5

2,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I have been scammed!!! After checking reviews initially which were positive, I bought the item for £49 on the 4th of October, I have still not received the order and I’ve emailed three times without... Ver mais

Classificada 1 em 5 estrelas

Do not order from this company! They are fraudulent. The company took my payment of £49 on 13 October, i got a confirmation email and then they didn’t send the device. The email they provided bounced... Ver mais

Classificada 5 em 5 estrelas

Dies war das einzige kissen, mit dem ich es mir biquem machen konnte! Alle riesigen Korperkissen waren so unbequem. Ich habe meinen Babybub mit 22 Wochen bekommen und benutze ihn seitdem jede Nacht (i... Ver mais

Classificada 1 em 5 estrelas

Absolutely shocking customer service. 0 information from them, had to chase them up for delivery to which they told me they didn’t have the correct address (they did) but god knows how long it would h... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de maternidade

Escrito pela empresa

The Natty Pregnancy pillow provides essential side support and comfort throughout all stages of pregnancy, ensuring you get the assistance you need.


Informações de contacto

2,5

Mau

TrustScore: 2.5 em 5

86 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,5

Todas as opiniões

(86)

5 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

This is a scam company

This is a scam company. I ordered a week ago and still haven't received any shipping confirmation. Customer service does not reply. Unfortunately, I checked their Instagram too late; the last post was in 2023. It's a shame how people are fooling pregnant women.

1 de agosto de 2024
Opinião espontânea
logótipo da NATTY

Resposta da NATTY

We're deeply sorry to hear about your experience and sincerely apologize for any inconvenience caused. It appears that there was an unfortunate issue with your order. We are addressing this immediately to ensure you receive your purchase as soon as possible. We sincerely apologize for the delay and any inconvenience you've experienced.

Regarding your inquiry, we noticed that you reached out to our support team this morning. Our usual response time is within 24 hours, but we've marked your email as a priority, and you'll receive a response as soon as possible.

We also wanted to clarify that our latest Instagram post was made in April of this year. However, we appreciate your feedback and will strive to be more active on social media.

Thank you for your patience and understanding.

Classificada 3 em 5 estrelas

Comfortable but...

Very comfortable but I saw some on Amazon at less that are exactly the same,these ones have just the Natty tag. Delivery has taken ages,10 days wich makes me think they arrived from China.They delivered with Royal mail, no signature needed and they just left it in front of the door. Packaging awful for the amount of money that the item costs.

31 de maio de 2024
Opinião espontânea
logótipo da NATTY

Resposta da NATTY

Thank you for your feedback. We're glad to hear you find our product comfortable. We strive to offer good quality products.
Regarding delivery, your comments are valuable, and we already took them into consideration for improvements. Thank you for bringing these issues to our attention.

Classificada 5 em 5 estrelas

Still recommend you try

Sadly, the pillow did not help with my wife’s pain when she was sleeping. But, the support team promptly refunded us. I would definitely recommend that you give this pillow a try.

10 de maio de 2024
Opinião espontânea
logótipo da NATTY

Resposta da NATTY

Thank you for taking the time to share your feedback!

Classificada 1 em 5 estrelas

Untransparant and fooling customers

I ordered a pillow online last week, assuming it would arrive within 1-2 business days. This isn't the case, I think this gets shipped from China and there is no clarity on when it will arrive.
This is highly disappointing, and I wish I hadn't ordered from this business. Their communication after ordering is limited and unclear.

Update after receiving the package: The pillows arrived in a humid (smelly) box, luckily the pillows were dry. They were vacuum-packed, and molding them into shape took some time and I feel like they never fully got their desired shape. It's not the great product they promote it to be.

Conclusion: I would not recommend this product or business to anyone due to unclear shipping info and low-quality product.

8 de abril de 2024
Opinião espontânea
logótipo da NATTY

Resposta da NATTY

Hello Lobke,

Thank you for taking the time to share your experience. We apologise for any confusion regarding our shipping times. Our shipping policy is provided on our website, and we send tracking links via email to keep our customers informed. We're sorry if this information wasn't clear and caused any frustration.

Regarding the condition of the packaging, we use reusable vacuum-sealed bags to protect the pillow during transit. Unfortunately, shipping can sometimes lead to unexpected issues, but we are relieved to hear the pillow itself was dry and undamaged. It is normal for the pillow to require some fluffing and airing out after arrival to reach its full shape and comfort.

If there’s anything else we can do to assist you, please don’t hesitate to contact our support team.

Classificada 1 em 5 estrelas

Rits kapot

Komt in een kapotte doos binnen en de rits is al kapot

1 de abril de 2024
logótipo da NATTY

Resposta da NATTY

Hi Isabelle,

I am truly sorry to hear about your experience. For faulty items, we promptly provide a replacement or a refund. According to our records, you opted for a full refund, which was promptly processed.

Regarding the box, it is used to protect the pillow during transport, as delivery companies can sometimes be undelicate. If it arrives damaged, it is beyond our control. However, we can offer solutions such as a replacement or a refund.

Again, I apologize for any inconvenience caused.

Classificada 1 em 5 estrelas

Oplichting

Oplichting !

Pakketje word meerden dagen achter elkaar met een nieuwe track en tracé code aangeboden maar wordt uiteindelijk nooit verstuurt.

Mailt contact is onmogelijk wordt niet terug gereageerd.

Je ontvangt geen pakketje en bent dus gewoon je geld kwijt

26 de março de 2024
Opinião espontânea
logótipo da NATTY

Resposta da NATTY

Excuses voor het eventuele ongemak dat u heeft ervaren. Onze gegevens geven aan dat het pakket inderdaad is afgeleverd en dat ons klantenserviceteam binnen één dag heeft gereageerd op uw vraag, zoals beloofd op onze website. Als er nog verdere zorgen of problemen zijn die u wilt bespreken, aarzel dan niet om rechtstreeks contact met ons op te nemen. We staan klaar om u te helpen en uw tevredenheid met onze service te garanderen.

Classificada 5 em 5 estrelas

I’m in love

I’m currently 19 weeks pregnant and been suffering from back pain. I looked at several pillows online and decide to take a risk and purchase this one as not too familiar with the brand. All I can say is - it’s great for me. I’m definitely having better night sleep and always wake up in the same position not rolled over onto my back. I live in the UK it took about 1 1/2 weeks to arrive but well worth the wait. I would recommend the long version as you can use the pillow in different positions to support you. Please Natty do other colours.

18 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Artikel konnte anscheinend nicht…

Artikel konnte anscheinend nicht zugestellt werden - vergeblich mehrmals versucht Kontakt aufzunehmen, ich habe nie eine Antwort erhalten! Geld weg, kein Produkt erhalten. Sehr betrügerisches Verhalten! Finger weg von dieser Firms!

6 de fevereiro de 2024
Opinião espontânea
logótipo da NATTY

Resposta da NATTY

Liebe Karin,
vielen Dank, dass Sie sich bei uns gemeldet haben. Unseren Aufzeichnungen zufolge wurde Ihr Paket anscheinend in einer Abholstation aufbewahrt und ist nun abgeholt worden. Wenn die Informationen, die uns vorliegen, nicht mit Ihren Erfahrungen übereinstimmen oder wenn Sie weitere Bedenken haben, wenden Sie sich bitte an unser Support-Team. Wir sind gerne für Sie da und sorgen dafür, dass alles zu Ihrer Zufriedenheit gelöst wird.

Classificada 1 em 5 estrelas

Bad experience

Bad experience! The product wasn’t delivered to me and after several weeks waiting, the delivery company told me to ask for the refund to the provider (Natty). Absolutely shameful!

6 de fevereiro de 2024
Opinião espontânea
logótipo da NATTY

Resposta da NATTY

Dear Cristina,
We sincerely apologize for the inconvenience you've experienced with your delivery.

Unfortunately, packages getting lost in transit is an occasional challenge, and we acknowledge the difficulty in tracking them once they're in the hands of the delivery company. We understand your frustration, and we're sorry for any inconvenience caused.

To address this issue, we offer the option of reshipment or a full refund for situations like these. If you haven't already, please contact our customer support team with your order details so that we can assist you.

Once again, we apologize for the inconvenience, and we appreciate your understanding. Thank you for bringing this to our attention.

Classificada 4 em 5 estrelas

At 27 weeks really helpful

I got the pillow earlier in my pregnancy, before I really needed it. I used the wedges for support when I needed. But now I'm 27 weeks I literally don't know what I would do without it. I am a back sleeper so side sleeping is a work in progress. I have the long pillow on my left side to slightly hug and have between my knees (I also have back pain and need the knee support) and a wedge at the lower back level. So when I turn over it is supportive on both sides.
It can get you some time to get used to the pillow reason why i don't feel to give full stars. But I'm glad I got it early and would also recommend to do so.

26 de janeiro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Great customer service

I bought the pillows as a gift but unfortunately they didn’t fit the purpose. The customer service gave me a good solution for the refund. Extremely appreciated. Anyway the pillows were excellent products and with a good design.

25 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

This "company" and their product is a scam

I am very disappointed with the product. First, it came streight from China on a plane, so it took long and with a terrible carbon footprint shipping items one by one. How can anyone set up a business in this manner? Second, the product looks very cheap with a noticeable plastic feel. I thought the cover was supposed to be cotton, but aftee carefull reading of the website it says "cotton-blend", so basically polyester and it feels like that. Very disappointed. Finally, there was a very strong smell of the fabric, i washed the cover right away but it still smells. The website says that the pillow "is OEKO-TEX® STANDARD 100 certified", certainly not mine. With this smell the product would never be allowed to the European market. There is also no certification label or even a little label with composition and washing instructions attached to the product. Someone is making money at the cost of environment and people's health, this is criminal.

24 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Una delusione su tutti i fronti

Una delusione su tutti i fronti, a partire dall’imballaggio: arriva malamente avvolto in un sacco grigio di plastica (tipo quelli della spazzatura) arrotolato nello scotch, giuro che quando il corriere me lo ha dato ero tentata di rifiutare la consegna perché convinta ci fosse un errore. Una volta aperto ho subito constatato come non fosse così piacevole alla vista come in foto, tutto chiaramente molto sintentico, quasi lucido a tratti, e giallino. Il pezzo extra inoltre è così piccolo ed informe da sembrare ridicolo, mai utilizzato. Per il resto il cuscino i primi giorni sembrava essere funzionale, purtroppo però la sua durata non ha superato il mese dato che in poco l’attacco con il velcro per regolare la larghezza ha preso a cedere (con il pancione che cresce inevitabilmente dovrebbe essere resistente alla tensione, invece…), di conseguenza ogni notte, per più volte, mi ritrovavo a dovermi mettere seduta per riunire le due parti e riposizionarle (poiché avendo più poco grip il velcro non si riattaccava senza una certa pressione), ad un certo punto però la parte più utilizzata da me ha proprio smesso di avere adesione, dunque ho provato a tenerlo più stretto, scoprendo così mio malgrado che quel livello di “plasticositá” dato dalla composizione totalmente sintetica portava ad ovvie problematiche: era come essere avvolte in un sacchetto, schiena e pancia accaldate e sudate ad ogni utilizzo. Insomma, un acquisto che decisamente non consiglierei, ora ho comprato un classico cuscino da gravidanza tradizionale di quelli lunghi, meravigliosamente ricoperto di tessuto in cotone, morbido ed avvolgente, avrei dovuto optare per questo fin da subito.

UPDATE: avevo lasciato questa recensione sul loro sito, dando tanto di conferma tramite mail a Judge.me, non l’hanno mai postata. Non mi stupisce abbiano solo recensioni positive, da truffatori.

9 de janeiro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Not a comfortable pillow

Firstly this took forever to come, weeks on weeks. On top of that it isn’t revolutionary or extra comfortable compared to other pregnancy pillows. I bought a body pillow earlier but it was just too big for our bed so we got this instead, however I’ve honestly struggled to sleep with this. I now detach one side of the pillow and use it as a wedge between my legs while sleeping on my side. However if used as pictured, it feels constricting as the pillows themselves are very first rather than soft and malleable. I personally wouldn’t recommend.

30 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Complete joke

Absolutely shocking customer service. 0 information from them, had to chase them up for delivery to which they told me they didn’t have the correct address (they did) but god knows how long it would have taken before they reached out to check. Still waiting on the product having confirmed everything last week. DO NOT purchase here if you would like the product with any haste…

11 de dezembro de 2023
Opinião espontânea
logótipo da NATTY

Resposta da NATTY

Thank you for sharing your experience, and we sincerely apologize for the challenges you faced with our service.

Please know that once the package is handed over to the delivery company, tracking and ensuring accurate delivery become more challenging. What we can do is to offer reshipment or refund if the package is lost. However, we acknowledge the importance of addressing such issues promptly.

We're pleased to hear that the situation has been resolved, and we appreciate your understanding. Moving forward, we are actively working to improve our processes to minimize such occurrences in the future.

Once again, we apologize for any inconvenience caused and appreciate your feedback as it helps us enhance our services.

Classificada 2 em 5 estrelas

It’s okay

Took quite a long time to be delivered and packaging wasn’t the most pleasant. The pillow is okay but I wouldn’t say it was worth the money and is pretty much the exact same as the cheap ones on Amazon. Not worth the hassle and money to return either.

10 de dezembro de 2023
Opinião espontânea
logótipo da NATTY

Resposta da NATTY

Hello Emily,
thank you for your feedback. We understand your concerns about the pillow, and we're sorry it didn't meet your expectations. Your input is invaluable in guiding our improvements.

Thank you for helping us enhance our offerings.

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