Feels like a scam, dresses arrived not the same colour and definitely not worth the quality and took longer than stated. Returns were worse, get a partial refund and keep the dodgy dresses or send to... Ver mais
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DO NOT USE!! Absolutely shocking quality of clothes and customer service!! Can’t return item unless you play postage to CHINA!! and no guarantee it will get refunded as it could take 8-12 weeks to g... Ver mais
A empresa respondeu
Wish I could give zero stars kind of situation. Please avoid, I wish I had read the reviews before purchase. Super overpriced clothes and a non-existent return policy (you have to email support, which... Ver mais
A empresa respondeu
Ordered a denim playsuit looked beautiful online arrived pure cheap like something of shein or temu; only quality probably worse. Nightmare getting a return trying to charge me £25 to return to Asia.... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de roupa
- também em
- Loja de moda feminina
Informações de contacto
Reino Unido
- thomwood.com
1,5
Muito mau
340 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Next Level Quality and Perfect Fit!
The second I opened the package, I could tell the quality was next level. I followed the size chart and it fit like a glove. Bonus points for the smooth delivery updates along the way!
28 de janeiro de 2025
Opinião espontânea
Resposta da Thomwood
Hi Elodie,
Thank you so much for your lovely feedback! We're thrilled to hear that the fit was perfect and that the quality met your expectations the moment you opened the package.
We also do our best to keep our customers in the loop with delivery updates, so we're glad that made a difference too.
We can't wait to serve you again soon!
Warm regards,
Team Thomwood
Anna helped me so much
Anna helped me so much! I wasn’t sure which dress to order for my hen do, but she recommended lots of really nice styles and even gave me a 10% welcome discount. The dress I got is absolutely lit, by the way! 😊
24 de junho de 2025
Resposta da Thomwood
Hi Conor,
Thank you so much for your kind words! We're so glad to hear that Anna was able to help you find the perfect dress for your hen do and we're even happier that you love it!
You totally deserve to feel amazing. If you ever need help again, we’re just a message away.
Wishing you the best time at your hen do!
Warmly,
Team Thomwood
Another UNTRUSTWORTHY CHINESE SITE
Another UNTRUSTWORTHY CHINESE SITE. Paid for some boots but I received nothing.
Won't be buying CHINESE products EVER AGAIN
Update
Can't even contact them now.
Getting 'site unobtainable '
message !
11 de julho de 2025
Opinião espontânea
Resposta da Thomwood
Hi Ross,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
I tried to access website for return…
I tried to access website for return and is show not available site.Very disappointed ,poor quality.Not recomend
10 de julho de 2025
Opinião espontânea
Resposta da Thomwood
Hi Anisoara,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
They sent the wrong dresses
They sent the wrong dresses. No one informed me they were from China couldn’t guarantee if I sent them back I would get my money back. They wanted me to pay package to China. The dresses are poorly made and shabby. I wouldn’t recommend anyone getting anything of this site. Everything about this Company is not right. I would give it nought score if I could. Please don’t reply to me as you write the same to a nearly 100 percent who complain. Disgraceful Disgusting Sham Scam Company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
16 de maio de 2025
Opinião espontânea
Resposta da Thomwood
Hi Diane,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
Wish I had read these reviews before
Wish I had read these reviews before. I had no idea the items were coming from China, now they won’t arrive in time for my holiday which was the whole reason for the order. I have emailed them twice but have yet to have a reply and the tracking number/ website just crashes. I honestly hate these companies that scam people, when will I learn my lesson and check first ! Avoid
In response to their below reply.. I have emailed twice with no reply from them. So their reply to this review is a joke !
Update- I finally had replies/ correspondence from them. My items finally shipped, 11 days after placing my order and 3 days past their promised processing time. This means my items will not arrive in time of my holiday. I have had extremely frustrating emails back, saying my satisfaction is their upmost priority etc however will not refund my order and have told me I need pay for return costs, to China !! I am beyond furious. I have opened a dispute with my bank who will refund my the money once they see this company is a scam. I really wish these companies would stop .. it’s 2025 and time to be better !
11 de julho de 2025
Opinião espontânea
Resposta da Thomwood
Hi Charlotte,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
Love How Smooth Everything Was..
The piece I ordered looks exactly like the photos and feels even better in person. I reached out with a question and got a helpful reply within an hour! Perfect for my hen do ❤️
10 de julho de 2025
Opinião espontânea
Resposta da Thomwood
Hi Jamie,
Thank you so much for your lovely feedback! We're thrilled to hear that you loved your piece and that it lived up to your expectations, even better in person is what we aim for! 💕
We’re also glad our team was able to assist you quickly. Wishing you the most amazing time at your hen do, you’re going to look stunning!
Warm regards,
Team Thomwood
I would give zero stars if I could
I would give zero stars if I could, I placed an order, the clothes took a long time to arrive, I didn’t realise they were coming from china. The quality was ok but sizing completely off. Not the website is no longer active and no one has replied to my email regarding returns
7 de julho de 2025
Opinião espontânea
Resposta da Thomwood
Hi Cerise,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
Wish I read their reviews before I…
Wish I read their reviews before I purchased. I’ve spent £110 for 3 dresses and as I’ve tried to track today the website has crashed and there is noway to track my items. Very worrying.
10 de julho de 2025
Opinião espontânea
Resposta da Thomwood
Hi Tara,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
The company doesn't offer a full refund…
The company doesn't offer a full refund unless you return you're item to China and that is expensive re shipping costs and in my experience you don't even get a refund when you do that. They will offer a 100% (less shipping cost) store credit but no real return or refund process. This is not acceptable for an online store in my opinion. I won't be shopping at this store again.
10 de julho de 2025
Opinião espontânea
Resposta da Thomwood
Hi Louise,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
I wish I had checked Trustpilot before…
I wish I had checked Trustpilot before ordering. Order is on its way (although frankly I am concerned after reading other reviews about what I am going to get if it arrives) and the entire website and tracking seems to have gone down.
10 de julho de 2025
Opinião espontânea
Resposta da Thomwood
Hi Natalie,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
Misleading 30 day money back guarantee
Misleading 30 day money back guarantee. You end up paying more than the item to return .
Inferior quality the dress was nothing like the photo. The price was so much more expensive that the same dress on amazon that did have a guaranteed refund policy.
Do not use this company .
10 de julho de 2025
Opinião espontânea
Resposta da Thomwood
Hi Leanne,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
I ordered this dress for a funeral and…
I ordered this dress for a funeral and it arrive on time and fits perfectly - customer service has been amazing - kind caring and helpful
100% would recommend this company xx
9 de julho de 2025
Opinião espontânea
Resposta da Thomwood
Hi there,
Thank you so much for your kind words. We're truly glad to hear the dress arrived on time and met your expectations during such an important occasion. It means a lot to know that our team could support you when it mattered most.
We appreciate your recommendation and look forward to assisting you again in the future.
Warm regards,
Team Thomwood
Impossible to return
Options for returns are store credit or spend £25 returning to china and ‘it might get stuck in customs’. Absolute scam
8 de julho de 2025
Opinião espontânea
Resposta da Thomwood
Hi Rachel,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
Lovely dress good communication about…
Lovely dress good communication about delivery thread however no communication about how to do a return which is a necessity too
8 de julho de 2025
Opinião espontânea
Resposta da Thomwood
Hi Suzanne,
Thank you for your feedback! We’re glad to hear you loved the dress and appreciated the delivery updates.
We’re sorry to hear that the return process wasn’t clearly communicated. We completely understand how important that is, and we’ll make sure to improve on this moving forward. If you still need assistance, please don’t hesitate to reach out, we’re here to help!
Warm regards,
Team Thomwood
AVOID AVOID AVOID
AVOID AVOID AVOID
Ordered 2 dresses to try since there website stated they accepted returns. Dresses arrived and were nothing like the picture. I requested a return and they said it would cost £25 to return to China, they then refused to give me the return details and offered a partial refund. I accepted the partial refund and they still have not refunded money. Just lots of back and forth emails and getting nowhere. TERRIBLE DISGUSTING SCAMMERS. I have reached out to them multiple times and got nowhere.
8 de julho de 2025
Opinião espontânea
Resposta da Thomwood
Hi Amber,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
Do not buy from this company
Definitely wish I had read these reviews prior to ordering.
Ordered from Amsterdam then saw that the items were in China, eventually turned up but looked terrible and no way was I going to wear them. Requested returns but no reply from the company despite 4 requests.
Only getting emails from Lisa C.E.O of the company offering me discounts lol. My money back would be a better offer.
And their reply........ We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
🤔Obviously not as still no communication, 30 days since delivery approaching guess that means "no returns"?
2 de julho de 2025
Opinião espontânea
Resposta da Thomwood
Hi Adrian,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
Do not order from this company you…
Do not order from this company you cannot return the items that aren’t even similar to the images online
Complete scam
6 de julho de 2025
Opinião espontânea
Resposta da Thomwood
Hi Ellie,
We’re very sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously.
To assist you further and look into this properly, could you kindly reach out to our support?
We would like the opportunity to review your case and do our best to make things right.
Sincerely,
Team Thomwood
Resposta da Thomwood
Hi Rebecca,
We’re so glad to hear you loved the dress and that it fit perfectly! Thank you for taking the time to share your kind words, it truly means a lot.
We would love to assist you with your next order!
Warmly,
Team Thomwood
Super fast reply the my message
Super fast reply to my message. Credit card also posted immediately. From first contact and re-order of outfit only took about 3 hours, pretty amazing. I've had to wait days in the past from other sites.
Very pleased with my purchase, although did have to re-order two sizes bigger but worth it.
3 de julho de 2025
Opinião espontânea
Resposta da Thomwood
Hi Linda,
Thank you for sharing your experience with us! We're so pleased to hear that everything was smooth and efficient. We understand how important quick responses and fast processing are, and we're glad we could deliver.
While we're sorry the sizing wasn’t quite right the first time, we’re happy to know the new fit was worth it. We truly appreciate your support and look forward to serving you again soon!
Warm regards,
Team Thomwood
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