Clare and the team at Thornley Groves Monton have been excellent throughout the whole process of our house sale and definitely helped reduce the stress of moving The team are friendly and professi... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Delci Barlow is my contact at Thornley Groves and I cannot praise her enough for her professionalism in dealing with our rental house. It has had numerous repairs/upgrades over the past year and she... Ver mais
Lucky to have Herbert. Every time, I can sense how subtle he is dealing with these issues and enquiries. Efficient and , Professional. Do apologize English is not my first language, wish my English is... Ver mais
A empresa respondeu
Katie is alway super helpful whenever we have any questions/queries. I always know I know I am in good hands!! Huge thanks—definitely recommend!
Informações sobre a empresa
Escrito pela empresa
When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.
Thornley Groves Estate Agents
Escrito pela empresa
- FREE INSTANT ONLINE VALUATION
- Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!
Informações de contacto
Altrincham, Hale, Sale, Didsbury, Swinton and Manchester, Reino Unido
- 0161 905 0205
- ho@thornleygroves.co.uk
- thornleygroves.co.uk
4,7
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Had a great experience throughout the…
Had a great experience throughout the tenancy process. Communication was clear, professional, and friendly from start to finish. Emma was very helpful and made everything smooth and stress-free. Really appreciate all the support — highly recommend Thornley Groves!
3 de março de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Nuwan,
Thank you for your review of Thornley Groves.
Emma will be delighted that you took the time to acknowledge her kind and helpful service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Thank you to Katie twigg
Thank you to Katie twigg, I needed a radiator fixing. I let know her and she got it fixed a couple off hours later
21 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Charlie,
Thank you for taking the time to leave a five star review, noting Katie's excellent service. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Very poor experience with Daniel
Very poor experience when speaking to Daniel. After multiple call attempt's, this gentleman abruptly ended the call when I mentioned I was interested in viewing a property to purchase.
23 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Luke,
Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more
information, at complaints@thornleygroves.co.uk.
Kind Regards,
Customer Care Team
Great experience
Great experience. Katie T was especially helpful.
21 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Paul,
Thank you for taking the time to leave Thornley Groves a 5 star review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I am so pleased with the way Karen of…
I am so pleased with the way Karen of Thornley Groves Estate Agents attended to me. Her professionalism and enthusiasm was worthy of note. She replies promptly to mail at her earliest.Thanks
21 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Emmanuel,
We wanted to thank you for your review, mentioning the excellent service you have received from Karen, in the Prestwich Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Resposta da Thornley Groves Estate Agents
Dear Tim,
We wanted to say thank you for this review, mentioning the great service from Owain. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Kelly was brilliant throughout the…
Kelly was brilliant throughout the viewing. Always quick to respond, honest, professional and easy to deal with. Communication was clear from start to finish and nothing ever felt like too much trouble.
20 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Michael,
Thank you for taking the time to leave a five star review, highlighting your experience with Kelly. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Rebecca Peilober
Rebecca Peilober has been absolutely amazing. Her communication and proactivity was brilliant
18 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Nik,
Thank you for your review of Thornley Groves Altrincham.
Rebecca will be delighted that you took the time to acknowledge her kind and proactive service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Excellent management
We have been with Thornley Groves for more than 12 years and have always found them very helpful. Lucy Clegg, our main contact person and manager, always goes the extra mile to take care of our needs and address our concerns. She keeps us updated on everything very efficiently, and her communication skills are excellent. She is also very easy to approach.
In a nutshell, we don’t need to worry about anything as long as we know Lucy is handling the case.
17 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Sofia,
Thank you for taking the time to leave a 5 star review for Thornley Groves. We're thrilled to hear that Lucy's personal service and excellent communication have made your experience worry-free. Please reach out anytime if you need further assistance!
Kind regards,
Customer Care Team
Your company is lucky to have Michelle…
Your company is lucky to have Michelle as an interface with clients.
She makes your company.have wit and follow up. Helpful. Responsive and efficient.
If you could bring the balance of her team to her standard you would be unbeatable.
20 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Bryan,
Thank you for your review of Thornley Groves Manchester.
Michelle will be delighted that you took the time to acknowledge her kind and helpful service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Kelly was showed us round the property…
Kelly was showed us round the property was lovely, friendly and informative.
16 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Sarah,
Thank you for taking the time to leave a five star review, highlighting your experience with Kelly at the Monton Office. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I have been using Thornley Groves for a…
I have been using Thornley Groves for a few years now, and I continue to have a dedicated property manager, Aleaya Afzaal. She always responds promptly, is courteous in both emails and phone calls, and is consistently helpful in resolving any queries or issues with the tenants.
It feels very much like a cooperative endeavour, which is beneficial for both my peace of mind and my relationship with Thornley Groves, as she clearly understands what is required. Thanks to Aleaya, I feel comfortable continuing to deal with Thornley Groves on an ongoing basis.
15 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Sheila,
Thank you for taking the time to leave a review for Thornley Groves Manchester. We're delighted to hear that Aleaya provides such responsive and personal service. It’s great to know that our local expertise helps foster a cooperative relationship. We really appreciate your kind words!
Kind regards,
Customer Care Team
We've been with thornley grove from 5…
We've been with thornley grove from 5 years. Our property manager, Aleaya Afzaal, has been always useful and friendly.
15 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Hello,
We are very pleased to see that you have been impressed by the overall service you have received from Aleaya at Thornley Groves, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Thornley Groves Staff are extremely…
Thornley Groves Staff are extremely helpful and proactive for Landlord.
I would especially like to mention Michael Richardson Senior Property Relationship Manager at the Salford Branch who always exceed our expectations.
Sue
15 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Sue,
We are very pleased to see that you have been impressed by the overall service you have received from Michael, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Excellent service from Thronley Groves…
Excellent service from Thronley Groves Estate Agents. Highly recommend. Claire Hayes, sales Manager, was incredibly helpful and made the whole process quick and straightforward. Really appreciated the fast communication and professional support throughout.
11 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Sherly,
Thank you for leaving a 5 star review of Thornley Groves. We're thrilled to hear that Claire provided you with helpful and professional support! We appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Customer Care Team
Good customer service
Following departure of my react contact in the letting department Aleaya Afzaal replied to an email and followed up with a phone which I found very helpful provided me with all the information I required in a swift and timely fashion. All in all five star service
13 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Helen,
We wanted to thank you for your review, mentioning the excellent service you have received from Aleaya, in the Manchester Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
We have been with Thornley Groves for…
We have been with Thornley Groves for over 15 years. Katie Garner, has been managing our apartment for most of this time. Her commitment, professionalism, attention to details and communication has been exemplary. We have always had 100% confidence in her work and her supportive team in their advice and recommendations. No hesitation in giving a 5* review.
6 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Lynval,
We are very pleased to see that you have been impressed by the overall service you have received from Katie, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Thank you Daisie !
I had a really positive experience with Daisie at Thornley Groves. She was friendly, professional, and made the whole lettings process feel much less stressful than I expected. Communication was always clear and quick, and she was happy to help with any questions along the way.
Really appreciated how smooth and straightforward she made everything. Thanks again, Daisie!
6 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Elizabeth,
Thank you for your 5 star review of Thornley Groves.
Daisie will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
We have had nothing but great support…
We have had nothing but great support the minute Katie Twigg took over our tenancy as property manager. Easy to get in contact with and responded with help each time.
13 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Carys,
Thank you for taking the time to leave a five star review, highlighting your experience with Katie. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Thornley Groves : They do a good job for us.
I have been using Thornley Groves now for a few years. They are a large agent and as such seem to have the systems in place to cope with the high pace and ever changing legal landscape of Buy-to-Let. What I particularly like is that I still have a dedicated property manager, not a bot or an AI assistant. My contact is Michael Richardson and I like working with him because he always responds promptly and courteously to my emails. I think this works well because he understands that we have to work together to solve problems, and he always seems to understand what is required, and he has a sense of humour! Thanks and keep up the good work.
13 de maio de 2026
Opinião espontânea
Resposta da Thornley Groves Estate Agents
Dear Stephen,
We wanted to thank you for your review, mentioning the excellent service you have received from Michael, in the Manchester Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
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