Three Bird Nest Opiniões 616

Resposta da Three Bird Nest

Há 3 dias

Hi Marsha,

We’re truly sorry to hear about your experience with the Golden Fields Patchwork Dress and understand how disappointing it must have been for this to happen while you were on vacation. That’s certainly not the experience we want for our customers.

After reviewing your order, we do see that it was delivered on 2/28, and we kindly ask that any concerns regarding damaged or defective items be reported within three days of delivery. Additionally, items must have their original tags attached and remain unworn and unwashed to be eligible for a replacement or resolution. Unfortunately, as this situation falls outside of that timeframe and the item has been worn, we’re unable to move forward under our defective policy.

We understand your frustration, especially given that you had saved the dress for a special occasion, and we truly appreciate your past support as a customer. Our policy is in place to ensure that concerns can be accurately reviewed and addressed as quickly as possible, as it becomes much more difficult to assess issues over time.

We sincerely apologize again for the inconvenience and disappointment this has caused.

Resposta da Three Bird Nest

Há 3 dias

Hi Brenda,

Thank you so much for taking the time to share your experience—we’re truly sorry to hear that this order left you feeling disappointed.

First, we sincerely apologize for your interaction with our support team. That’s not the experience we want any of our customers to have, and your feedback has been shared internally so we can continue to improve.

In regard to shipping, your order was placed on February 5th, shipped on February 6th, and delivered on February 15th. Our standard Economy shipping timeframe includes 4–6 business days for processing and 5–10 business days for delivery, so your order did arrive within that expected window. We understand timing can still be frustrating, especially when you’re preparing for travel.

We’re also very sorry to hear that your skirt arrived damaged—that’s never the experience we want for you. We kindly ask that any concerns regarding damaged or defective items be reported within three days of delivery so we can review and resolve them as quickly as possible. Unfortunately, since this was reported outside of that timeframe, we’re unable to move forward under our defective policy.

Additionally, items must have their original tags attached and remain unworn and unwashed to be eligible for a replacement. We always recommend inspecting items upon delivery so we can assist right away if anything isn’t quite right.

We truly regret the frustration this situation has caused and appreciate you bringing it to our attention. Your feedback is important to us, and we’re grateful you took the time to share it.

—Three Bird Nest Team

Resposta da Three Bird Nest

5/03/2026

Hi Donna,

We’re truly sorry for the frustration and disappointment this experience caused. We completely understand how upsetting it must have felt to receive your order, carefully wash the items as you normally would, and then see fraying on a top you hadn’t even worn yet.

We also hear your concerns about care instructions. For many of our pieces, laundering guidance is listed on the product page under the “Fabric” section, as some of our specialty fabrics require more delicate handling, such as hand washing and laying flat to dry. We understand, however, that this may not always be obvious, and your feedback about including clearer or more prominent care labeling is absolutely valid. We are passing this along to our product team for review.

In regard to returns, our policy does require items to be unworn and unwashed to be eligible, which is why we were unable to move forward once the garment had been laundered, unfortunately.

We genuinely appreciate you giving us a try — both for yourself and for your family — and we’re truly sorry this experience fell short of expectations.

Resposta da Three Bird Nest

5/03/2026

Hi Julie,

Thank you for taking the time to share your feedback. We’re truly sorry to hear you were disappointed with your recent order.

We understand how frustrating it must have been to have an issue with the pants after washing them, especially since you mentioned you loved them initially. As noted in our correspondence, once an item has been worn, washed, or spot-treated, we’re unable to accept it for return per our policy. Spot treatments and certain cleaning agents can sometimes react with garment dyes in unexpected ways, even if bleach isn’t used.

We also apologize for any confusion regarding your email — your email message was received and merged into your chat conversation you had with us.

While we understand this experience has been disappointing, we do appreciate you giving our brand a try and sharing your honest feedback.