Tidal Services Opiniões 

364
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

A great Team Quinn and Adam. Polite Prompt professional- cleaned the windows and gutters , used a drone to check gutters before starting, great too see Pride in workmanship

Classificada 5 em 5 estrelas

I really struggled to find a reliable window cleaner after moving into my new house, until I came across TIDAL. Best window cleaners I’ve ever had, windows are always left sparkling clean. Also clean... Ver mais

Classificada 4 em 5 estrelas

Since the start of finding these guys online, having my newly fitted windows, (fitted last August) cleaned every 4 weeks, they still look brand new. They are respectful of your property, and always cl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Kevin is efficient, lets me know by text 24 hours beforehand. My windows always look sparkling clean, after he’s cleaned them. Kevin noticed that my gutters need cleaning too, so when he visits next... Ver mais

Informações sobre a empresa

  1. Limpeza de janelas

Escrito pela empresa

A window cleaning franchise network throughout the UK


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

364 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 36% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(364)

205 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Sparkling

Hi
My windows are always clean and i am very pleased with them they contact me when they are coming and never fail.

14 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I have Tidal windows clean my windows…

I have Tidal windows clean my windows and conservatry windows every four weeks. The person that dose it is very pleasant and the windows look great when he's finished. I recommend Tidal to any one and the price is very reasonable.

15 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Good clean

Jared ( the guy that cleans my windows) is very polite and respectful, and dose an excerlent job ,

6 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent all round service.

I really struggled to find a reliable window cleaner after moving into my new house, until I came across TIDAL. Best window cleaners I’ve ever had, windows are always left sparkling clean. Also clean my frames and doors. Price is also very reasonable. They send a text message the day before so I always know when they are coming, which gives me chance to unlock the back gate. Communication is excellent, so I would highly recommend TIDAL all day long.

12 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Conned into a min 3 clean contract without warning

Tidal approached my 3 storey home canvassing for business. Offered me a one off clean, set up an account on my doorstep to pay by card. No terms and conditions presented. Told me I could cancel any time. He did the clean, advised he'd cleaned the window vents. Checked each room, water had been sprayed through the open vents leaving black dirty water on my roman blinds, paintwork and over documents which were on the windowsill. Windows on top floor weren't clean. How could they be when no force can be applied to a hose with a brush on the end squirting water? Poor service, horrible experience. Not recommended

26 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I have asked this company 10 times to…

I have asked this company 10 times to not put the hose on my property (grass:drive)as they are cleaning next door and not my windows. All requests have bean ignored:back chat and immaturely laughed at by this cowboy outfit.

There is no need to go on my property with hose as there is a driveway:dedicated path to front and back of the customers property,

No respect/ consideration for anyone, be aware before getting this unprofessional company to clean your windows !!

12 de novembro de 2025
Opinião espontânea
logótipo da Tidal Services

Resposta da Tidal Services

Hi David

We’re sorry to hear about your experience and appreciate you taking the time to let us know. This is not the level of service we expect from anyone representing Tidal. Our cleaners are reminded to respect neighbouring properties and to keep hoses and equipment clear of driveways and lawns where possible.

Please email us at contact@tidalcleaningservices.co.uk
with your address so we can identify the cleaner involved and make sure this does not happen again. Your feedback helps us maintain high standards, and we will address this directly with the team.

Kind regards,
The Tidal Services Team

Classificada 1 em 5 estrelas

Massively let down by customer service. Avoid.

Actual window cleaner was amazing and couldn’t fault him. However I received a link to a payment page asking me to input my card details. Following a recent fraud on my card I could not pay in this way so requested bank transfer details. Eventually given after a week of arguing with customer service and requested to cancel my account as too much trouble if I’m honest. They requested I give them another chance so did so. Paid by bank transfer then received repeated messages claiming I hadn’t paid. Showed proof I had and again requested my account cancelled. Was told by customer service it’s a 3 clean minimum and I cannot cancel. I disputed this as not something ever mentioned or agreed to. She apologised and again asked for another chance which I denied. They accessed my property yesterday and cleaned despite my cancelling and invoiced me today. Still citing the 3 clean minimum I did not consent to or was ever aware of. The customer service from Alana is letting the entire business down from my experience and I do not recommend at all. Currently seeking advice from trading standards with regards an invoice for a service I did not want.

28 de outubro de 2025
Opinião espontânea
logótipo da Tidal Services

Resposta da Tidal Services

Hi Leanne,

Thank you for sharing your feedback and we’re sorry to hear about your experience. We’re pleased to hear that you were happy with your window cleaner, but disappointed that our customer support fell short of expectations.

We never want any customer to feel frustrated or unheard. Our team is reviewing this with Alana and the support department to ensure clearer communication around payment options and cancellation terms. While our system automatically schedules recurring cleans, customers can opt out at any time once notified, and we’ll make sure this process is better explained going forward.

Please email contact@tidalcleaningservices.co.uk
with your booking details so we can review your account directly and make sure this is fully resolved.

Kind regards,
The Tidal Services Team

Classificada 1 em 5 estrelas

Great use of Apps and Technology but…

Great use of Apps and Technology but customer service poorly lacking. Never used this company before but decided to use them based on Trustpilot reviews. Original appointment was cancelled due to the Window Cleaner having his van stollen. Was then re-arranged, last minute, on three separate occasions. When I messaged the Tidal team at 3 p.m. on the rearranged date, they simply cancelled the appointment with no explanation. I'm sure they're better than this but I won't be contacting them again. Oh, its now 2-months since we originally contacted them and I can't see out of our windows - thanks Tidal!!

22 de julho de 2025
Opinião espontânea
logótipo da Tidal Services

Resposta da Tidal Services

Hi Andrew,

Thank you for taking the time to share your experience. We’re sorry for the repeated rescheduling and the poor communication you experienced. While unexpected issues like vehicle theft can occasionally cause delays, we recognise that the follow-up and handling of your booking were not up to our usual standard.

We’re currently reviewing how cancellations and reschedules are communicated so customers aren’t left waiting without clear updates. Please email contact@tidalcleaningservices.co.uk
with your booking details so we can look into this and make it right.

We really appreciate your feedback as it helps us improve our service.

Kind regards,
The Tidal Services Team

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