TidyChoice Opiniões 

177
TrustScore: 4.5 em 5

4,4

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Classificada 5 em 5 estrelas

I've now had two different cleaners from TidyChoice and they've both been great: reliable, communicative, trustworthy and providing great results. TidyChoice are very helpful and flexible on the admin... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve been working for Tidychoice for a while and during all this time I haven’t had any bad experiences, all the queries I had were promptly dealt with, and the staff members are very helpful all the... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Extremely disappointed. I booked and paid extra for an express cleaning service specifically for the same day, unticked “flexible,” and still got offered a booking days later. Totally misleading — if... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I just had a fantastic experience of cleaning with Nicoleta, she was friendly and coperative and did a fantastic job. A lovely lady who takes her job very seriously, my flat looked immaculate and a... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de limpeza

Informação fornecida por diversas fontes externas

TidyChoice is a lifeline for help at home. At TidyChoice, we value home care as an important personal service. We want householders to easily find trusted professionals that care about their homes as much as they do. Every customer and professional is different. We want to cater for the individual needs of families. Technology should support and improve the traditional customer-professional relationship.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

177 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(177)

7 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Great service

Great service
Used tidy choice and good service, will be Mac me soon. Cleaner was great, friendly and arrived on time. Great service

27 de setembro de 2018
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Hi Fozia,

Thanks for providing feedback on your experience with TidyChoice. We are delighted to hear you were happy with your cleaner and that everything went smoothly.

Regards,
The TidyChoice Team

Classificada 4 em 5 estrelas

Used Tidy Choice once and will be back!

Used Tidy Choice once, but me and my housemates definitely agree that we’ll do it again! The service was great and so was customer service, which I had to access because the first cleaner I booked then told em that she couldn’t actually do the time that we’d booked for - which I understood because she didn’t know that it could only be that specific time and day. So that is why I wouldn’t give it five stars, but Tidy Choice promptly helped me to find another one, so turned out great!

27 de setembro de 2018
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Resposta da TidyChoice

Hi there,

Thank you for taking the time to provide feedback on you experience with TidyChoice. We are delighted to hear everything worked out and you will be using the service again.

Regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

A great and easy to use service

A great service that has taken the stress out of organising to have the house cleaned. Any problems I have had have been dealt with quickly and efficiently. I could not recommend Tidy Choice more highly.

25 de setembro de 2018
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logótipo da TidyChoice

Resposta da TidyChoice

Dear Alexandra,

Thanks for leaving TidyChoice a 5 star review! We are so pleased you had such a great experience with.

Regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

Many thanks

Convenient and effective for when you need a reliable cleaner at short notice or for regular cleaning. Would trust and recommend the company and its staff to get the job done and be reliable.

25 de setembro de 2018
Opinião espontânea
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Resposta da TidyChoice

Hi Byzantia,

We are delighted you had such a positive experience with TidyChoice. We really appreciate your 5 star review and are delighted you would recommend TidyChoice services to others.

Regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

Accessible website, and great cleaners available

I have been using TidyChoice for months now and Maria has been absolutely wonderful. She even takes time out to read books to my son when she arrives! She is diligent, hard working and trustworthy. TidyChoice has been such an easy website to navigate cleaners in your area and secure the dates and times with a cleaner you want. Highly recommend!

25 de setembro de 2018
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logótipo da TidyChoice

Resposta da TidyChoice

Dear Christina,

Thank you for providing TidyChoice with a 5 star review! We are so glad that you have had such a positive experience and have found your perfect cleaner. We really appreciate your feedback.

Regards,
The TidyChoice Team

Classificada 4 em 5 estrelas

My cleaner turned up on time and did a…

My cleaner turned up on time and did a good job as the flat really needed a deep clean. Would use again and recommend to friends.

25 de setembro de 2018
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logótipo da TidyChoice

Resposta da TidyChoice

Hi Jessica,

We are delighted to hear that you had such a great experience with TidyChoice. We really appreciate any feedback.

Regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

EXCELLENT SERVICE

The best cleaning service providers in London!! They are very experienced in what they do and the cleaners i got through them were really good. I would highly recommend TidyChoice!!

25 de setembro de 2018
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logótipo da TidyChoice

Resposta da TidyChoice

Hi Juveria,

Thank you for taking the time to share your feedback. We are delighted that you had such a positive experience with TidyChoice and would recommend the service to others.

Regards,
The TidyChoice Team

Classificada 1 em 5 estrelas

The cleaner broke my shower and I never…

The cleaner broke my shower and I never saw the refund for the damage. Tidychoice just ignored my messages!

23 de setembro de 2018
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Resposta da TidyChoice

Hi Polina,
We are sorry that the accident happened. Your cleaner tried to pull out the shower head from the holder and it fell apart. We are an introduction service and acting as an intermediary we did follow up with your cleaner. We would like to resolve this matter to your satisfaction so please call us on 02081331830.
Best,
The TidyChoice team

Classificada 5 em 5 estrelas

Dedicated Housekeeper

I have been with Tidy Choice for over a year and met many fantastic customers. My commitment is to ensure that homes are left spotlessly clean, tidy, and safe. Past and present appreciate my work and recommend that I am one of their efficient housekeepers. What uplifts me is their coming home to a relaxed atmosphere of a clean home waiting for them.

13 de setembro de 2018
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logótipo da TidyChoice

Resposta da TidyChoice

Dear Sandra,

We are so pleased you have had such a great experience working for TidyChoice. We always strive to ensure out cleaners are treated with the best care.

Regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

The best company ever

11 de setembro de 2018
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logótipo da TidyChoice

Resposta da TidyChoice

Hi Cristina,

Thank you for sharing such positive feedback! We are so pleased you had a great experience with TidyChoice.

Regards,
The TidyChoice Team

Classificada 2 em 5 estrelas

Not worth it

Not worth it

Much like many I had a repeated no show of cleaners, despite the email that "your cleaner is coming tomorrow". I fully understand it's not completely their fault but with two no-shows (and their demand that I chase the cleaner) I'm not sure what the service is worth...

Inadequate experience with a lot of friction

28 de agosto de 2018
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Resposta da TidyChoice

Hi George,

Thank you for your feedback. Initially, you had 5 consecutive weekly sessions with your cleaner before you cancelled several sessions but left one live session which the cleaner overlooked. We booked a replacement cleaner for you but it was not needed as your wife had found help for the day.

After so many cancelled sessions, the cleaner inadvertently double-booked herself on the Tuesday following the bank holiday weekend. On the Bank Holiday Monday, we realised and informed you of the conflict, sought to contact the cleaner to resolve the issue and we also offered you a replacement cleaner.

We are sorry if the service did not meet your expectation.

Best,

The TidyChoice Team

Classificada 5 em 5 estrelas

When you live in London

When you live in London, it is always difficult to find a reliable cleaner. TidyChoice is an easy to use platform and the cleaner did a very good job!

2 de julho de 2018
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logótipo da TidyChoice

Resposta da TidyChoice

Hi there,

Thank you for leaving such a great review and sharing your experience with us. We are so glad you were able to find your perfect cleaner and found the platform easy to navigate.

Regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

Excellent service, very responsive and nice staff!

I don't write reviews very often, but I believe TidyChoice deserves one.

As to the cleaners: Svetlana has been the cleaner I received at home for the past few months. Every two weeks she came to my house and cleaned perfectly everything!! She's friendly and outgoing, and she's been always on time. My girlfriend and I love her!

As to the TidyChoice staff: I would say that they were friendly and helpful when I spoke to them.

Summing up: Nice service. Appreciate the good communication and helpful staff.

Hope this helps..

14 de junho de 2018
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Dear Luca,

Thank you for leaving such a great review! We are so happy to hear you had such a positive experience with our customer service team and your chosen cleaner.

Regards,
The TidyChoice Team

Classificada 1 em 5 estrelas

My first cleaning booking did not come and my review not published by the site

My first cleaning booking did not come. I was still charged and no obvious way on the site to notify them that she had not showed up. As a result I was charged £30.50 to sit and wait 2-hours for a cleaner not to show up. Her bike was stolen 3 hours before, and she had agreed to be 1-hour late to allow for this. I had text contact with cleaner, but she stopped replying as soon as I asked to notify website that she had not come. I emailed tidy choices, and received a call next day saying would refund (yet to see this refund in my account) Based on my experience this is not a reliable or trustworthy service, as review not shown on their site. I tried to leave review of the cleaner so others aware that she may be unreliable, but this does not appear unless cleaner signs it off. I even emailed evidence of all correspondence to the company to back up my review. All I can say is beware!
Update 3 days later- I have been contacted by tidy choice, who asked me to remove this review, despite agreeing it was factually accurate ). I have sent tidy choice an image of text correspondence with the cleaner as clear documentation of events. They have still yet to include my accurate review of the cleaner on their website (3-days after she did not turn up and they received my review and have spoken to cleaner). This cleaner never turned up, after telling me she would be 1-hour late due to stolen bike, then not letting me know she had gone home and no longer intended on coming, until I chased. This cleaner is shown as 5 start reviews on the site. Again be ware that reviews on the site may not be complete. Also sadly disappointed that instead of resolving my complaint and allowing my review of the cleaner they spent over 30-minutes on the phone without agreeing to include my review on their site and ultimately requested I remove this review because they would rather it was not on here.

13 de junho de 2018
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logótipo da TidyChoice

Resposta da TidyChoice

This feedback is disappointing. The cleaner had their bike stolen and informed you that they would be late. You agreed to reschedule the session with the cleaner to the following day. There is no record that you called our office. You emailed us at 21.02 stating that you would leave bad reviews online and we responded at 21.20. You were charged automatically because you cancelled the session within 24 hours of the start-time. We refunded the session at 07.41 the following morning. When cleaners get bad reviews, we give them a right to reply and investigate the matter thoroughly before publishing.

Response to update
Customer feedback is important to us. In line with best practice, we publish negative reviews and deactivate cleaners who do not meet standards. In this case, there are strong mitigating factors and the customer agreed with the cleaner to reschedule the session. On a call, the customer said that their only criticism of TidyChoice was that there was not a button to inform TidyChoice that the cleaner had not turned up. We have an office phone number, email and chat box available. This negative Trustpilot review is unwarranted.

Note to reader
The reviewer has edited their review and changed their version of events after we responded.

Classificada 5 em 5 estrelas

Good customer service

Good customer service! The guy who picked up my call was helpful, patient, and responsible. Hiring a cleaner through this company makes me feel like the right thing to do.

14 de maio de 2018
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logótipo da TidyChoice

Resposta da TidyChoice

Hi Yixue,

Thank you for taking the time to leave us such great feedback. We are glad to hear that you are happy with the customer service TidyChoice provides.

Regards,
The TidyChoice Team

Classificada 2 em 5 estrelas

Not worth the hassle

I've booked two cleaners from Tidy Choice following a reccommendation from a friend. The first cleaned for a couple of months and then left as she had to leave to go home. Unavoidable. The second cleaner we booked, she came for a couple of months and then left the company as she was unwell again unavoidable (does seem to be bad luck though). In the second month she came infrquently, cancelling and changing days often. Now there are no cleaners available in Walthamstow. It's more of a hassle than it's worth has been my personal experience. Wouldn't use again and i'm still in need of a reliable cleaner. Sigh.

9 de maio de 2018
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Resposta da TidyChoice

Hi Carly,
We are sorry that your bookings had to stop after a couple of months due to unavoidable circumstances. You were very unlucky.

We have other cleaners available in your area and we would be more than happy to arrange the booking. We will email details to you. Please feel free to contact us on 02081331830..
Best,
Maria

Classificada 5 em 5 estrelas

Fantastic customer service

Fantastic customer service, great platform to browse and choose from. Highly experienced and reliable individuals. Can't find words to praise the whole team enough!

25 de abril de 2018
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Resposta da TidyChoice

Dear Judith,

Thank you for the 5 star review! It is great news that you had such a positive experience with TidyChoice.

Regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

Extremely easy-to-use and reliable…

Extremely easy-to-use and reliable service! I would not hesitate to recommend Tidy Choice to anyone looking for one-off or regular cleaning services.

11 de abril de 2018
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Resposta da TidyChoice

Hi Amrit,

We really appreciate the positive feedback! We are glad you found our website user friendly and that you would recommend TidyChoice cleaning services to others.

Regards,
The TidyChoice Team

Classificada 4 em 5 estrelas

Good Job!

I'm very pleased with the service I received. This is my first time using an external cleaning company and I was very apprehensive, as the booking was for my Grandmother. However, I needn't have worried at all, TidyChoice have been helpful, communicative and the service has been thorough. I shall use their services in future and will also recommend them to others.

26 de março de 2018
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Dear Mrs Jones,

Thank you for giving us such positive feedback, we really appreciate it. We are so pleased you will be using TidyChoice again and plan on recommending our service to others.

Regards,
The TidyChoice Team

Classificada 5 em 5 estrelas

Great

I think this company are great. Their website is really user friendly and it's so easy to book a cleaner at the click of a button. Their charges for a one-off clean (as opposed to a regular clean) are much lower than other similar companies. They are also nice people - on one occasion I had to cancel my clean after the 24 hour cut off and instead of just taking my money, which they would have been entitled to do, they contacted me and offered me a free clean a different time to make up for it. All the cleaners I have booked through them also spoke good English, which makes it much easier to explain what needs doing, and this wasn't the case with other companies.

11 de dezembro de 2017
Opinião espontânea
logótipo da TidyChoice

Resposta da TidyChoice

Dear Isabel,

Thank you for the 5 star review! We are so happy you had such a positive experience with TidyChoice. We strive to offer the best customer service and all of our cleaners speak good English.

Regards,
The TidyChoice Team

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