tilvalhallaproject.com Opiniões 3

Follow-Up:
After filing a complaint with the BBB, Til Valhalla Project reached out to me directly and provided immediate and excellent customer service. I truly appreciate the care they took in resolving the issue and making sure I was heard.

I continue to love this brand’s mission of honoring veterans and promoting mental health awareness. It’s a message I fully support and want to keep sharing with others.

Just a heads-up for future customers: I highly recommend ordering one size up and, if needed, intentionally shrinking to get your best fit.

Original Review
A friend originally recommended Til Valhalla Project to us because of their mission, message, and the quality of their shirts. Based on that, I ordered a shirt for my husband, which he loved.

We were so impressed that I added Til Valhalla to his Christmas list, and he received another shirt as a gift from a family member. More recently, I ordered a third shirt for him myself.

After washing the newest purchase (following all care instructions), my husband then informed me that he could no longer wear any of his Til Valhalla shirts — all had shrunk significantly and were now too tight.

I had ordered the newest shirt as a surprise, so I didn’t realize at the time that his earlier shirts had already shrunk after washing. Unfortunately, by the time we realized there was an issue, we were past the 60-day return window for the Christmas purchase (and likely for the earlier shirts too).

While being outside the 60-day window was one issue, the bigger problem was Til Valhalla’s policy that only "unwashed" items are eligible for return. Expecting customers not to wash clothing before discovering defects is completely unreasonable.

Nowhere on their website is there any warning that their shirts will shrink dramatically — essentially a full size — even when care instructions are followed.

I explained the situation very clearly in my first email. Instead, I received a generic reply referring me to their return policy, which says items must be in "Original New Condition" and pass a "Quality Verification" before being accepted for return.

Realizing now, it's clear they know there is a problem with their product quality, since their policy requires items to be unwashed to be eligible. This completely ignores the reality that after just one wash, following instructions, the products became unwearable.

My husband is a Marine, and Grunt Style — another veteran-focused company — offers true 100% satisfaction, no restocking fees, no “unwashed” clauses, and provides military discounts as a meaningful way to honor service. Til Valhalla Project does none of those things despite promoting a mission centered around honoring veterans.

We fully intended to support Til Valhalla Project long-term — even subscribing — but after this experience, we will not be doing business with them again.

I truly wish this experience had been different.

Experience Summary:
-Product Quality ⭐⭐ - Shirts shrank dramatically after one wash; no warning provided
-Customer Service ⭐ - Generic canned response; did not read or address real situation; no follow-up
-Loyalty to Mission ⭐⭐ - Good mission message, but poor execution in honoring real customers and veterans
-Value for Veterans ⭐ - No military discount despite promoting veteran support; poor compared to companies like Grunt Style
-Overall Experience ⭐⭐ - Started strong with hope, ended frustrating and disappointing

Scam company. Two day delivery doesn't apply toward the 10-15 days of processing I was informed today. I helped a friend order this for her husband. It was the only thing that he wanted. 20 days later, no product, despite their 2-day shipping written all over their website. It was supposed to be a birthday gift on Thursday. He died this morning. She plans on using it if it ever arrives to pick up the dog poop in the yard.

Excellent company, excellent philosophy. Shirts ordered arrived timely and are great quality. Even better is how they give back to veterans.