Time Etc Opiniões 259

A very cold and hugely irritating experience.
we have worked with many VA's and VA bodies over the years. Time Etc have a large internet presence but I have avoided them in the past because of reports from colleagues. In approaching them this past month, I was quickly plugged into one of their "onboarding people" but it was very very clear that I was just a number in a spreadsheet. No interest at all in a proper engagement, no option to meet any VA before being assigned to one...I was literally just sent a hyperlink to "sign up". By some margin, the coldest and most off putting way of trying to establish a working relationship.
Update: to their great credit they have rapidly reached out, sincerely apologised and, i think, genuinely look at what went wrong.

I started with Time Etc. 2 months ago. I work a very busy job; over 50 hours per week. I rarely have time to complete daily, personal tasks. Since working with Angelica, I felt like I have had more time to prioritize my work, while also getting personal tasks done without the stress. I am very grateful for the assistance. It has been a very pleasant and seamless experience.

Hired them for a few services (editorial work, audio editing, social media).

The first assistant I was given didn't respond in a timely manner and after a few weeks didn't respond at all to my emails.

I asked to stop service and shared my concerns. I was ensured this wouldn't happen again. But the same thing happened. I told my second VA, please just respond within 1-2 business days, even if it's to let me know you're behind schedule and catching up. She just completely stopped responding.

I shared my concerns with Time Etc and asked for money back but was told I should try another VA instead.

Edit as of 12/30/2024
After speaking with representatives from Time Etc, they have granted me access to my account again without having to reapply/re-interview. I'm leaving my review until I see the changes myself, but I will increase my star rating based on their feedback.

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Edit as of 12/20/2024
The staff member I had spoken to about my issues reached out to me regarding the review written. After much back and forth, and further detail on the issues I've encountered, I was told that the following steps are being taken to change things at Time Etc. I informed them I would edit my review, but not delete, as I no longer have access to the platform and cannot verify for myself if things have changed.

1. They will be looking into creating an email template that clearly outlines steps involved in account closure.
2. They are reviewing the questions asked when an assistant steps away to clarify the process.
3. Based on the information I provided regarding the inaccurate invoicing and billing, they will be investigating as to why it would show empty payments.

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This review is from the perspective of a virtual assistant working through Time Etc.

Do not waste your time with this company. I experienced issues with incorrect payments, and closing down my account without them clarifying it to my understanding.

Regarding my incorrect payment, I had worked with some client on instant tasks. However, if those clients then close down their accounts it makes your invoices look as if you won't be getting paid for it. They incorrectly deducted funds, and when showing them the math, they only paid me what I was due as an act of "goodwill" and because I was adamant they owed me money. Would not allow me to speak to the billing department.

When it came to my account being closed, it started because I told them I would be stepping away from my one and only client. My account manager did not inform me that I would lose all access to my account, meaning that not only could I not find someone else to work with, but I would lose access to my invoices which are needed for tax purposes. When I tried to explain my position and frustration with a supervisor, I was told they would not reinstate my account unless I re-applied and re-interviewed.

They also gave me attitude whenever I told them I did not want to speak on the phone, as there was already a miscommunication via email. Whose to say there wouldn't be another issue when our conversation was over the phone. I wanted everything to remain in writing.

We’ve had the absolute pleasure of working with Daryn, and I can confidently say she is nothing short of amazing. From her exceptional professionalism to her remarkable attention to detail, Daryn has been an invaluable asset to our team.

Her dedication, responsiveness, and ability to tackle even the most complex challenges have had a huge impact on our success. She goes above and beyond to ensure that everything is done to the highest standard, and her positive attitude makes working with her an absolute delight.

We are incredibly lucky to have Daryn supporting us, and her contributions have truly elevated our experience. I cannot recommend her highly enough to anyone looking for outstanding service and support.

I highly recommend Time Etc. I recently retired from my position at a large University and found it difficult to adjust to not having full support. Time Etc. provided an opportunity to work with an assistant who can help me manage my calendar. This partnership has made the transition easier than I initially experienced.

Chantel is phenomenal!
She works diligently to make sure tasks are completed, and does an exceptional job while doing so!

Margaret is very personable and helpful in making sure information is accurate and all details are accounted for.

Time was just what the doctor ordered just when it was needed. They listened, they heard my needs, and they found me exceptional matches that have really helped me my business, my time, and my freedom to be creative. I would recommend this service to Entrepreneur

Each person I've contacted has been clear and consistent while being flexible around my time and challenges related to specifically needing help. The assistant with which I've been matched is working out very well and the set up process was handled smoothly and continues to be monitored by a friendly and capable account manager.

Our assistant has changed the way that we do business from
Being dependable, reliable and consistent, while reducing our overhead in an ever-changing climate. It is pur first experience using a virtual assistant and I highly recommend!

Michelle is very easy to get along with and shows professional initiative, supporting an independent work ethic, whilst still allowing room for collaboration and feedback. Her innovate creativity has been a god send.

I can't say enough about how amazing it has been working with Lauren. Over the past few months, during a particularly stressful time, she’s been an absolute lifesaver. Her creativity, vision for brand awareness, and social media expertise are spot on. She truly understands the direction I want to take Luna and has brought incredible ideas to the table. Her communication and organizational skills are top-notch, giving me peace of mind in knowing everything is handled. Hiring Lauren has been one of the best decisions I’ve made for the business, and I’m excited to see where her talent takes us next!

I'm astonished at how well Time Etc matched me with a VA. Her qualifications are perfect for my needs, and she is a pleasure to work with. I also love the suggestions and prompts Time Etc provides to help nurture the relationship and increase the chances of success. I highly recommend this service.

I'm having a great experience with Time Etc. The company matched me with an excellent virtual assistant, Jenni, who has the skills needed to complete work for me and also has excellent follow up and communication skills. Katie's customer service is also amazing.

My assistant was very easy to connect with and listened to my needs , I feel confident in accomplishing the tasks

I have been a Time Etc in the past, discontinued services for financial reasons on my side, and recently became a customer again. I have been incredibly impressed by Time Etc services. As a healthcare employee, business owner, and doctorate student, it can be quite challenging to keep up with all of life’s demands. My assistants with Time Etc are highly skilled, thorough and communicative. They have quickly learned my preferences and have taken a tremendous weight off my shoulders by taking over tasks I don't need to complete myself.
I have worked with over half a dozen VA companies and Time Etc has been the best. I look forward to being a customer for many years to come.

Amazing Experience!

So far- the experience with Time Etc, and my assigned assistant has been incredible! Since the moment I signed up, I've felt like I've had my hand held through the process- they make it very easy! And now that I've met my assistant- I'm even more excited to get started. She's amazing!

Time Etc is easy to use, they are super helpful and flexible with the work needed. I love using them and it has helped my business so much.