Timeloopvisionz Opiniões 42

Resposta da Timeloopvisionz

10/04/2026

Hi,

We completely understand your frustration — waiting over 6 weeks and then being offered a discount instead of a clear resolution is not the experience you should be having.

To be clear, a discount should never replace properly resolving an undelivered order. We apologize for how this was handled and for the lack of a direct solution.
At this point, we want to fix this for you immediately. Please reach out to us at contact@timeloopvisionz.store with your order number so we can prioritize your case and offer one of the following:
• A full refund, or
• A priority reshipment with accurate tracking
No more delays or back-and-forth — we’ll make sure this is handled properly.

We’re also actively improving our fulfillment and support systems to ensure situations like this don’t happen moving forward.

– Timeloop Visionz Support Team

Resposta da Timeloopvisionz

10/04/2026

Hi,

We completely understand your frustration — waiting this long and seeing changing production/shipping timelines is not the experience we aim to provide.

Your order was placed during one of our highest-volume periods, and while that’s not an excuse, delays in production did impact timelines more than expected. That said, the lack of clear and consistent updates on your order is something we take full responsibility for.

We want to make this right immediately. Please reach out to us at contact@timeloopvisionz.store with your order number, and we will prioritize your case with one of the following:
• A full refund, or
• A priority fulfillment update with accurate tracking
We are also actively improving our production timelines and communication so situations like this don’t happen moving forward.

We appreciate your patience and the chance to resolve this properly.

– Timeloop Visionz Support Team

Resposta da Timeloopvisionz

10/04/2026

Hi,
I’m really sorry for the experience you’ve had — I completely understand why this is frustrating, especially when part of your order arrived and the other didn’t.

To clarify, the zip-up you ordered was part of a separate shipment from a different warehouse, which is why you received a tracking number that has not updated properly yet. That said, you should have been clearly informed about this, and we take responsibility for the lack of communication.

I also want to address your concern about support — while we do use systems to help manage high volumes of emails, every situation like this should still be properly handled and followed up on. You should not have felt ignored, and we apologize for that.

At this point, we want to make this right for you. You have two options:
• We can reship the zip-up with priority handling, ensuring proper tracking and delivery
• Or we can issue a full refund for the missing item immediately

Please let us know which option you’d prefer, and we’ll take care of it right away.

Again, I’m sorry for the inconvenience this caused — we appreciate you bringing this to our attention and giving us the chance to fix it.

Best regards,
Timeloop Visionz Support Team
contact@timeloopvisionz.store

Resposta da Timeloopvisionz

10/04/2026

Hi,
First off, I want to sincerely apologize for the experience you’ve had. I completely understand your frustration — waiting this long without clear updates is not acceptable, and we take full responsibility for that.

We’ve had some unexpected delays in fulfillment over the past few months that unfortunately impacted a number of orders, including yours. That said, you should not have had to follow up multiple times or receive unclear tracking information — that’s on us.

Regarding your refund request: we understand that at this point, a partial refund is not appropriate. We will be issuing a full refund (100%) for your order immediately.
You will receive a confirmation once this has been processed. Depending on your payment provider, it may take a few business days to reflect in your account.
Again, we’re truly sorry for how this was handled.

We’re actively working on improving our fulfillment and support systems so situations like this don’t happen again.

If you have any other concerns, feel free to reply directly to this email.

Best regards,
Timeloop Visionz Support Team
contact@timeloopvisionz.store

Resposta da Timeloopvisionz

21/03/2026

Dear Customer,
Thank you for your feedback, and we are truly sorry for the frustration and delay you’ve experienced.

We completely understand how upsetting it is to be waiting this long, especially after placing your order in December and spending a significant amount. This is not the experience we want for our customers.

We recently made an urgent update to our warehouse due to a high volume of orders, which has caused unexpected delays in processing and shipping. We understand that this does not make up for the long wait, and we sincerely apologize.

Please be assured that your order is still in progress, and we are working to have it shipped as soon as possible. We also understand your concerns about trust, and we take them very seriously.
If you would prefer not to wait any longer, please contact us directly at support@timeloopvisionz.store with your order number, and we will prioritize your request and work toward a resolution, including a refund if applicable.

We truly appreciate your patience and again apologize for the inconvenience caused.

Sincerely,
Timeloop Customer Support Team

Resposta da Timeloopvisionz

21/03/2026

Dear Customer,
Thank you for your feedback. We are truly sorry for the experience you’ve had and completely understand your frustration.

We want to sincerely apologize for the delay and the lack of clear updates regarding your order. Recently, we made an urgent update to our warehouse operations due to a high volume of orders, which has unfortunately caused longer processing and carrier pickup times than expected. We understand that this has impacted your experience, and we take full responsibility.

We also understand your concerns regarding the tracking information and the repeated responses you’ve received. This is not the level of service we aim to provide, and we recognize how disappointing this has been.

Your request for a cancellation and refund is important to us, and we would like to resolve this for you as quickly as possible. Please contact us directly at support@timeloopvisionz.store with your order number so we can prioritize your case and provide a proper resolution.

We appreciate your honesty and feedback, as it helps us improve. Again, we sincerely apologize for the inconvenience caused.

Sincerely,
Timeloop Customer Support Team

Resposta da Timeloopvisionz

21/03/2026

Hi there,

Thank you for reaching out and for sharing your order number with us.
We understand your concern, especially when others have received their orders sooner. We want to let you know that we have just urgently updated our warehouse, which caused a slight delay in processing some orders.

Your order is still being prepared, and we are working hard to get it shipped out as soon as possible. As soon as it ships, you will receive an updated tracking number.
We truly appreciate your patience and understanding. If you have any other questions, feel free to reach out.

Best regards,
Timeloop Support Team

Resposta da Timeloopvisionz

21/03/2026

Dear Customer,

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your order.

This is not the level of service we strive to provide. We understand your concerns regarding the delay, tracking information, and lack of communication, and we take them very seriously. Please note that unexpected delays can sometimes occur; however, we recognize that you should have received clearer and more timely updates.
We would like to make this right. Please contact our support team directly at support@timeloopvisionz.store with your order number so we can investigate your case further and provide you with an accurate update or arrange a suitable resolution, including a refund if applicable.

We truly value your feedback, as it helps us improve our service. Thank you for your patience, and we appreciate the opportunity to resolve this for you.

Sincerely,
Timeloop Customer Support Team

Resposta da Timeloopvisionz

21/03/2026

Dear Customer,

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your order.

This is not the level of service we strive to provide. We understand your concerns regarding the delay, tracking information, and lack of communication, and we take them very seriously. Please note that unexpected delays can sometimes occur; however, we recognize that you should have received clearer and more timely updates.
We would like to make this right. Please contact our support team directly at support@timeloopvisionz.store with your order number so we can investigate your case further and provide you with an accurate update or arrange a suitable resolution, including a refund if applicable.

We truly value your feedback, as it helps us improve our service. Thank you for your patience, and we appreciate the opportunity to resolve this for you.

Sincerely,
Timeloop Customer Support Team