Tim Hayward Car Sales Ltd Opiniões 

279
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Bought a Tesla model 3 Performance which I absolutely love! These guys were awesome from start to finish… Highly recommended buying your next car from here 👌🏼

Classificada 5 em 5 estrelas

Great experience purchasing a vehicle on HP from Tim Hayward Car Sales. They were professional and helpful throughout. Any and all queries and problems were dealt with, even with a part replacement be... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Finally found a car with the desired spec at Tim Haywards, made contact and the sale was handled by Triston who was very helpful & professional throughout. Due to the location 3.5 hrs away Triston g... Ver mais

Classificada 5 em 5 estrelas

Buying a car second hand can be daunting, following some home search, we just stumbled on Tim Hayward website who just had the perfect car all around. Tristan was honest, friendly, funny, "such a st... Ver mais

Informações sobre a empresa

  1. Concessionário de carros usados

Escrito pela empresa

With a great range of Quality Used Cars for sale, we pride ourselves in offering a friendly personal service, with detailed knowledge of our stock. We enjoy supplying cars to our ever-growing portfolio of customers, both locally, and nationwide. We offer many services including Part Exchange, Vehicle Finance, Warranty and Vehicle sourcing. What sets us apart from the rest, is our genuine passion for cars, and our clear commitment to constantly evolve, which involves listening to our customers, and learning different techniques to constantly imporve our level of customer service.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

279 opiniões

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4,6

Todas as opiniões

(279)

18 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great car

Great car, could not find a better example, great service and advice from Tristan, collected today and we are very happy - quite liked the Merc too but not allowed any more !!

20 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great Car dealer. A pleasure to deal with.

Tim and Tristan are the best car dealers I have ever dealt with. They are clearly enthusiasts and pick some great cars, not any old rubbish to make up numbers. The whole process from booking an appointment to delivering the car was seamless. There were no high pressure sales and they let me go over the car and test drive it in my own time.
They sorted out a couple of issues before delivery and dropped it off at my house when ready.
Extremely helpful with a warranty issue that arose and took the stress out of it.
I can't recommend them enough for being so helpful and so pleasant to deal with. I would have no issues buying another car from them again.
Great guys and genuinely nice people. Thanks for everything.

21 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Probably the best car purchasing experience…

Probably the best car purchasing experience I've had. I'm pretty old school and prefer to view and test-drive before committing to purchasing although online purchase and delivery were options.
I was travelling from Reading by train so Tristan arranged my picked up from Cardiff station.
The vehicle condition lived up to my expectations having viewed the professional level photos on the web-site. Tim and Tristan were friendly and informative.
Their Website is easy to navigate and contained the necessary information I required.
During my inspection I identified a problem with one of the heated seats. Tristan arranged for this to fixed by Mercedes prior to me collecting the vehicle.
Fully satisfied.

Would I make a purchase from Tim Hayward Car Sales again, certainly.

2 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service, would recommend

Absolutely brilliant customer service, I didn't buy a car from the guys but they've been brilliant so still wanted to review my experience. Not the stereotypical sales people everyone talks about, after telling them about a horror story I had buying a car from elsewhere earlier in the year the guys at Tim Hayward were the complete opposite, couldn't be more helpful, arranged an appointment to come and look at a car which was ready to go straight away as soon as I arrived, it wasn't right for me, based on personal preference, not a reflection of the car at all, they let me test drive two other cars and spent time with me to go through the finance options and warranty options, although this wasn't pushed onto me, I asked about this as an extra. I didn't buy the car as the finance deal didn't fit in my budget, the downside of buying a slightly older car, I've found their prices are definitely competitive when compared to some of the other dealerships around the area.

29 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Good communication, did what he agreed to do prior to purchase. Met at train station on day of collection, vehicle was as described.

21 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t do it!

Months of problems and stress after buying a car from here! The car was faulty! They took my car back to “fix” it….was still faulty. They wouldn’t give me any information or proof of what they had done to the car. I ended up losing thousands, they only care about profit!

Stay away from them.
It’s not worth it!

20 de novembro de 2023
Opinião espontânea
logótipo da Tim Hayward Car Sales Ltd

Resposta da Tim Hayward Car Sales Ltd

Well, I must say we are rather disappointed at having received this ONE Star Review. I will start by saying that this is a difficult situation and one where I can imagine it was undoubtedly a frustrating one. It was a frustrating one for everyone involved. Having purchased your new car in April, we had the car back in June for a mysterious random fault where it would bring up an error message and go into a safe mode. I don’t say mysterious to try an imply there was no fault, I wholeheartedly believe that there was. A fault that we fixed after speaking with Nissan Technicians by replacing the battery and cleaning a contact on the earth cable. We were advised that this particular make and model was extremely battery sensitive, and if the output of the battery was lower than expected, the car has an intelligent (or not intelligent as it may seem) power system that directs the power to items that need it most, therefore bring up error messages for various components that it is no longer sending power too. Anyway, after having an awful conversation with your partner hurling abuse towards us on the phone, and demanding the car back, as the courtesy car which we provided did not have air conditioning we had no real opportunity to really test the repair. That being said, I was delighted by having not heard back from you, indicating that the repair was successful. However, after two months, and nearly 2,300 miles later, at the beginning of September, you called us to advise that it had happened again. Without at issue, we arranged to collect the car from your home address nearly 40 miles away from us, and had the car booked into the MAIN DEALER for them to diagnose the problem and complete the necessary repair. Unfortunately, the car drove from the North Somerset area to Swansea in South Wales without an issue. When the main dealer undertook their tests, they could not fault the car. We paid for numerous hours for them to test drive and inspect the car, and in doing so, they covered circa 150 miles in the car without fault. We then proceeded to use the car ourselves, in an attempt to realise the fault and covered various different types of journeys, local driving, and a lengthy trip to the midlands and back, yet we were still unable to reproduce this fault. As a final attempt, and with the consideration that you were clearly still not satisfied by our findings, we employed an independent vehicle inspector to examine the car, again covering significant mileage and lengthy tests, they too were unable to fault the car. You then mentioned that the fault only happened again once you had left the car for two weeks or so to go on a family holiday. This immediately led us to believe that had this fault reoccurred, it only happened then as a result of not having been used for that period and the battery dropping in power output. As a result of our findings, we rejected your claim to return the car to us for a refund, however offered to buy the car back off you without prejudice in an attempt to resolve the matter with you, and ultimately keep a good customer relationship. Our offer took into account the circa 4,000 + miles the car had covered since your purchased it and was for an amount that was significantly over the Trade Value, again in an attempt to maintain a healthy customer relationship. You advised us on numerous occasions that your intention was to bring the matter to court to be resolved, a notion that we were happy to engage in. However for reasons only known by yourself, you then advised us that you wished to accept our offer to purchase the car, and in turn we transferred the agreed sum of money straight to your bank account, something I did personally by coming to yours in person to meet you. I understand that this situation does not constitute a 5 Star Review, but was our customer service really deserving of a 1 Star review?

Classificada 5 em 5 estrelas

Great car, great customer service

The car was presented in superb condition inside and out and drove really well, completely belying the age of the car. Tim and Tristan were friendly, knowledgeable and first-rate to deal with.
Unfortunately the car experienced a problem due to a faulty battery on my journey home (several hundred miles), but Tim was able to assist in getting me going again over the phone, and had the battery replaced under warranty with no quibbles.
Over a thousand miles later I am still delighted with the car and would recommend Tim Hayward Car Sales wholeheartedly. I would definitely buy from them again.

26 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Straightforward car purchase

Straightforward car purchase. Tim agreed to have the car serviced, replace 2 tyres and obtain a second key. all these were done - although the second key took months due to the Jaguar dealer being very slow. Tim also paid for a module that was needed to match the new key - which wasn't cheap. Recommended.

1 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I bought a BMW 3 Series from Tim…

I bought a BMW 3 Series from Tim Hayward car sales and dealt with Tristian, They really did make me feel at ease, working in the Car sales myself I was expecting some sort of sales tactic but nope, The choice is completely up to yourself and if you do need a hand or have a question they're always willing to help, The car I bought is immaculate for age and millage, I would use them again for sure and also recommend to family and friends !!! Thank you all for your work

21 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you Tim and Tristan for your…

Thank you Tim and Tristan for your continued excellent after sales service.
It’s not just the cars , it’s the after care too.
I wouldn’t go anywhere else and I’ve never experienced such excellent after sales service and nothing is ever too much trouble.
An excellent assortment of cars sourced by petrol heads who know what they’re talking about.

21 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Best independent dealer experience!

Dealing with Tristan at Tim Hayward car sales has to be the best independent dealer experience I've had (and I've had a lot). These guys know and love cars!

I purchased a 2011 Mazda 3MPS in time warp condition with only 25k on the clock. All the car needed was a replacement drivers side wing mirror due to having a cracked housing. The mirror cost £350 but was ordered by Tim Hayward cars direct from Japan, via Mazda and has arrived as promised. The car is now like new again.

Wouldn't hesitate to recommend!

16 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Top Class Honest Dealer

I recently bought a used top quality used X3 which was delivered to my door and Tristan was a star from from start to finish. Nothing too much trouble, honest, simple process and nothing pushy all, which was great. From looking at there stock and from talking to Tristan they seem to source top quality used cars from various sources and is more time consuming but its good for consumers and for the dealer for there continued successful long term business with many repeat customers. The have the best flexible warranty and with almost all 5 star Trustpilot reviews I think that says it all in deed. I would recommend anybody looking for a quality used car give them a go first. Keith

4 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

An absolute joy from start to finish!

Bought my BMW 640d GC from Tim Hayward cars and was an absolute joy . Tristan with whom I dealt with went above and beyond in buying my mid life crisis car .He was an absolute gent and haven’t met such an honest car salesman in my 48 years !Great after sales service too which imo is so important! If you want an honest,no pressure and relaxed car salesman, look no further.I travelled 500 miles ( round trip)to purchase my car and would not hesitate in doing so again if they had a car I wanted in the future.Love my car and got a very good PX price for my old one. Tristan, you are a credit to your trade and wish you and the business all the success you deserve.Thankyou and hope to deal with you again😀

4 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Just bought an Infiniti QX70S from Tim…

Just bought an Infiniti QX70S from Tim and traded my Mercedes in and what I liked was there was no pressure from him and very helpful with everything, even down to I dropped my phone in one of the cars and he delivered it to my house. I have nothing but praise for the way I was dealt with.

15 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Well pleased.

The car was valeted and serviced as promised in the agreed timescale. It looked stunning. All of the transfer documents were completed for us which made the whole transaction easy.

21 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Genuine nice guys…

As with most reviews from first phone call and reserving my chosen car first class service deposit taken car held until we could get to view.
The car was presented in top condition as advertised and no pushy sales people.viewed car and test drove at our leisure .we left without buying the car but service from the guys was top notch Thank you Both. Deposit returned into bank within 24 hours as promised .Hats off to you.

13 de fevereiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid at all costs

I enquired about a Isuzu vehicle and the advert said 1 owner but it was 2 . The price on the website said it was for sake at £8995 approx but when I went to the garage, the windscreen said £19250 !!! The advert said Tax Group A hence 0 tax where in fact it was approximately £300 !! The owner promised to get back to me the next day but guess what? He didn't bother to phone back and sold it before I could see it . I don't recommend this back street garage at all. High mileage stuff . Avoid.

14 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Very straight forward process

Very straight forward process, this was one of the easiest used car purchases I have had in 25 years and they even put branded new rear tyres on for me because they weren’t happy with the originals. I would highly recommend them.

13 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

Just bought a low mileage Jaguar XF that was in immaculate condition. I got a fair part ex price for my BMW X3 even though it requires attention.
Tim and Tristan were fantastic do deal with, not pushy just professional. Little bit of a haggle so both parties could get to the numbers we wanted to be at then a handshake and drove the car home. Delightful experience. Would strongly recommend them.

6 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

A pleasure to deal with!

A very laid back, low pressure sale. Was handed the keys, told to take as long as I wanted on a test drive, then afterwards we talked about the car, its history and how they’d prepare it. Liked the car, very well presented and paid a deposit. The car was serviced, MOT’d and ready a few days after agreeing to buy. Am very happy and would definitely recommend buying from Tim Hayward Cars - a pleasure to deal with.

21 de novembro de 2022
Opinião espontânea

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