Tinymight Opiniões 

Great product, fast delivery.
I try many vaporizers but for my this one is the best.

very good taste, fast heating, only the cleaning could be a litle less complicated...

As a first-time buyer I feel the experience was great with no issues. They even included a nice bonus accessory. Much appreciated, very kind of them.

I’m very happy to update my earlier review.

After raising my concerns, the Tinymight team responded in exactly the way a great company should: they acknowledged that the previous support guidance was incorrect, apologised clearly, and took full responsibility.

More importantly, they acted on it immediately. They provided a prepaid return label, repaired the device at no cost, and kept the communication professional and straightforward throughout.

The turnaround was genuinely exceptional: I sent the device from Portugal on Wednesday after 15:00, and received it back from Finland before noon today, Monday. I have already tested it, and it is working better than when it was new.

Mistakes can happen, but the way a company handles them matters most. Tinymight did not try to avoid responsibility, they corrected the issue, updated their guidance, and delivered an excellent repair experience. I’m very impressed with the final outcome and grateful for the speed and care shown by their team.

This device has caused me to have terrible acid reflux that I never suffered from before using this device.
Also, there is no flavour when using this device despite the many proponents.
I've tried temp stepping from 0 up until I get vapour (5) and still no flavour came through; only the harshest vapour I've ever experienced.

You'd think Tinymight would want to take a look at it.
Nope.
I was just insulted; saying I didn't know enough about terpenes and to educate myself.

Edit: thank you for the response! Just to clarify for anyone interested, I did get my replacement and it appears to be functional and in good shape. I found out after a while that I'm not using it as much as I initially thought I would, so my experience with the device is a bit limited. However, I do believe here is a company that is on the forefront in development, I would not hesitate to buy from you again despite the experiences described below :-)

Original review: So far not the best experience.

TM2 device malfunctioned after a couple days of use. It burned the PCB and battery; let me tell you, there was a pretty sour smell inside the battery bay. I even purchased new batteries to see if it was still functional. It was not.

I've filed it for RMA. Initially no response on my request, I had to initiate my own communication with their support and they responded with a return label for the device soon after, which is great. I then sent it on the 10th of june, they had it delivered by the 12th of june, but I did not receive any emails nor confirmation on this and have now sent them another email for follow-up.

I might change this review based on what's happening next, but I'd say don't expect this company to be actively communicating with you unless you take the reins on that.

It's very unfortunate. This was my priority choice for a vape, their TM units are praised globally. But if this is the kind of services you deliver to someone that had a unit functioning for just a weekend, well then I really don't want to recommend purchasing to anyone.

So why not step up the CX game just a bit? You got the product nailed. Now fix the service. Win the bowling alley, cause everyone seems to love your product.

In my specific case, proactive communication could've made the experience so much better. That's really all it takes, but either you are understaffed or don't have those kind of processes. When you proactively communicate, you eliminate a lot of stress from your customers. You make them feel safe, and not like they just wasted 400 euro and have to spend a lot of time to either retrieve them or a non-faulty device.

It's that simple.

Looking forward to TMV response, I'm sure they are good guys and probably just suffering a bit from too much success!

Although their product is of superior quality and they deliver their orders on time, the shop site itself and response workflows have room for improvement.
Their website sports an invalid privacy policy which does not meet the GDPR requirements. I informed them in Summer of 2023 and never got a response.
Terms & Conditions also are not quite on point and seem to haven been copied over from somewhere else. Like "The Site does not offer users to submit or post content." even though their shop allows upload of user reviews.

Moreover, I left a critical review for an accessory on their site and it never got published.

If there were a problem with your order I would expect you to run into problems getting support.