Titan’s site gives clear, complete, and concise product model information which helps mattress consumers to make the best possible choice for their sleep and support needs. Really looking forward to t... Ver mais
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The website is well constructed to give me important details, easy to absorb, instead if flooding me with options. My husband and I have vastly different needs and sizes and desperately needed a high... Ver mais
It was easy to buy this mattress straight from the Titan website. Thank you for allowing me to use my paypal. There was also a nice, very much appreciated 30% off labor day sale that extended beyond l... Ver mais
6'5 270 lbs. The first time I bought a Titan mattress I was 375 lbs. Titan mattresses are supportive of big guys and hold up over time. They are always cheaper than other brands, and have exceptional... Ver mais
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Straightforward easy process…
Straightforward easy process on the website. Good price compared to competitors
Website was informative
Website was informative, easy to navigate and made the process simple
Easy to find info
Easy to find info on the webpage. Pricing straight forward
Checkout options were unclear as many…
Checkout options were unclear as many were hidden at the bottom of the page in smaller text than what is shown at the top.
Finding the mattress I wanted was very…
Finding the mattress I wanted was very easy and I was given a very generous 30% off discount. I did some research online to find the best mattress for my situation and I'm confident that I did that. I also am really happy that these mattresses are made in the US and that they use green materials.
Really disappointed for not receiving my order.....
First of all, I REALLY wanted to try their Titan Plus Elite mattress. I did my research, and it was one of two mattresses I was considering. Here's the problem: I placed my original order on Memorial Day (5/25). It took about a week to manufacture (which I was fine with, I read that before ordering), and it was due to arrive at my house on 6/10. Fine-I live a long way from Arizona, no problem. Beginning on 6/10 and over the next several days, I get updates from Fed Ex that shipping was delayed, it will be delivered "the next day." I contact Fed Ex and find that there was a problem in shipping--product was damaged (apparently bad enough as they had to ask me who the original shipper was and what the contents of the package was). I gave them the information I had. I had not heard anything else about the package, so I contacted Titan Mattress company again on 6/18 (eight days after my original delivery date), to see what was to be done about my package. I supplied them with the Fed Ex information, and I re-ordered another bed. The agent said that this type of thing sometimes happens when they ship with Fed Ex, either suspected damage (as the mattress is a 150 lb bed-in-a box), or a shipping ticket that is damaged or cannot be read. I was asked what day I would like my bed by, and understanding manufacturing and shipping time, I suggested 7/1 as a reasonable time to expect my mattress. The agent handling the call at the time agreed that it should be a reasonable time, and they offered me a discount for my troubles. However....today is 6/30 and I hadn't received any notices about my order being shipped. When I called today to check on my order, an agent told me that it hasn't been manufactured yet...that it should be completed in 2 days, and then shipped out. Apparently, no type of rush was placed on my order, so I took a place in line as it were my first attempt at ordering a mattress.
My problem with this company is twofold:
1) If problems such as missing a ticket or damage to a mattress happen regularly (and I do not know how often, but the agent seemed to know the protocol for this situation quite well), then perhaps Titan should consider either changing the packaging to make it more durable, or perhaps print item information on the box itself as to minimize the several-day delay that is experienced when information about their packaging is needed; and
2) If someone has already been waiting 3 weeks for an order when it is determined that a re-order is needed, please consider moving them towards the front of the line so that they can get the product they originally ordered in a timely manner.
Truth be told, based on reviews of the product, I really still considered waiting another 8-10 days for this mattress. But my disappointment in how my situation was handled won out, and I have cancelled my order. If you decide to go with them, I hope you have better luck than I did! I'm leaving 2 stars because at least when I was able to talk with an agent, they seemed helpful and understanding of my situation.
God is Good
Honestly I was looking for a new mattress for a while now and I prayed asking if I should even get one then the very next video was a video about titan mattress. So I'm pretty sure it was a sign to get one.
Very easy checkout and support
Very easy checkout and support. Website was easy to navigate without a bunch of forced add-ons or missing features.
Good mattress quality and good sleep is worth the price!
Pricing
Pricing was in the budget and the reviews about quality were good
Praying for a great mattress!
Easy to navigate website, great promotional offers, and friendly customer service with their online chat assistance.
New Bed!
The product purchase was based on the references on-line, followed by ease of the research on the company website.
2nd one we purchased for another bed…
2nd one we purchased for another bed room good long lasting bed great for big people
Great information on site..
Great information on site... easy to create a perfect mattress. I'm a hot sleeper so I hope this mattress helps me
Used Claude who had a history of my…
Used Claude who had a history of my sciatica pain and my height and weight and he pointed me towards Titan. I'm really excited to give it a try.
So far so good
So far so good. Buying experience was easy. Hopefully the mattress is as good as the reviews.
Easy to navigate and come to a decision!
Loved the breakdown of details. Pictures weren't repetitive which is refreshing. The website is clean and easy to maneuver so all-around a great experience!
Great product and terrific experience!
The website was easy to navigate and answered any and all questions I had. It was very easy to make an informed decision on which mattress would best meet my needs. Love this Titan is a US-based company and shipping is free. This is my 3rd mattress purchase from Titan. Thanks for a quality product and great experience!
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