ordered a vinyl vinyl lp from a legacy artist to my home address. But the order was delivered to a convenience store.I tried to contact this company but it is one of those sites where you can't spe... Ver mais
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Leia as opiniões dos outros
Excellent service, good coms, well packaged and quick delivery on or just before release date. Everything you could ask for. I've used Townsend Music several times now. They offer unique items unavail... Ver mais
A empresa respondeu
What a great experience! Website easy to navigate and order what I wanted, exclusive items are always a bonus for the "ooo" factor, prices are reasonable and postage cost and service is also good valu... Ver mais
A empresa respondeu
Dekivered within time frame submitted by company. Item was as described on the webpage. Professionaaly pack with no risk of damage to product. Will definetly order fro Townsend Music again
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Bringing music fans exclusive, limited edition and signed releases, plus much much more!
Informações de contacto
Great Harwood, Reino Unido
- customerservice@tmstor.es
- tmstor.es
4,4
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not recommended
They sent me a basic product at the price of the "exclusive" one and, despite all the evidence of the error, they didn't even consider accepting the return and sending the correct one or making amends in any way.
23 de agosto de 2025
Opinião espontânea
Unacceptable ‘customer service’
Good selection which is why it gets the star. I preordered an item to be delivered on release made plans to home for the delivery and set aside some listening time. Five days later still no album. Customer services completely rude and gaslighting. Will never use again, this is why places like Amazon are winning.
26 de agosto de 2025
Opinião espontânea
I ordered Pete Doherty vinyls from the…
I ordered Pete Doherty vinyls from the webstore which never arrived and despite folllowing their instructions there isn’t an option on the webstore to reorder…. I don’t know where my money is and I don’t have the vinyls…. Can someone please help???
24 de maio de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Ruth,
Thank you for this review.
We have checked our records and the order was shipped to you via your chosen delivery method. We also emailed you to advise that the product was returned to us by the postal service as this was not collected from the post office after they had this on hold for you, this information is also shown in your online account.
Please feel free to reach out to our team via email should you need further support at this time. You can do so by replying to your Order Confirmation email.
Regards,
TM Stores
Great Website.
Great Website.
Lots of new releases, special and exclusive editions to choose from.
I have ordered a few times from Townsend and would definitely recommend them.
Items are well packed and secured for delivery to me.
Highly Recommended.
20 de julho de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Paul,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Kind Regards,
TM Stores
Omnishambles
Preordered fish cds and blu rays, release date was 1st August, still waiting 2 weeks later, the whole point of pre order is getting them on day of release or within a day or two, not weeks.Emailed them and got a holding reply from Veronika (could be bot) telling me nothing. Can’t even complain to fish because he has retired and the websites gone apart from the shop, which operates through townsend’s website. I really don’t know what has happened to this company because I’ve used them over the last 5-6 years without a problem but this level of service is just not acceptable. I don’t accept they can’t give me a reliable eta for my order after two weeks. If you are thinking of buying stuff from them, see if you can get it elsewhere because at the moment giving them your money is akin to flushing it down the loo.
Day after I posted this, trustpilot messaged me that Townsend wanted more info, I duly provide the info but have heard nothing, as I write this I still have no idea if/when I will get my now 18 days late preorder. Surely someone at Townsend can answer a very straightforward and simple question from a very disillusioned customer, who previously gave them 5star reviews “When will my order be dispatched and delivered to me” it’s not rocket science, you don’t need a phd to answer it, just a bit of gumption and an idea of customer care
Update - 2nd September , now over 1 month since the release date of my pre order and still no sign of delivery , not even a proactive update from Townsend. Looks like I will have to contact trading standards and the ASA because the original advertising calling this a pre order is so misleading as to be an untruth and in breach of consumer law. Looks like I’m going to be dead and buried before this order arrives.
1 de agosto de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Barry,
Thank you for your review.
We are sorry to hear this order wasn't dispatched on the day we'd like to have done so, but I can see that we were waiting on this stock reaching us. We kept you updated of your order status via your online account on the website, and we also replied to your emails well within our 1 working day response timescale.
We understand it is frustrating when you don't have the estimated delivery date, but I can assure you that we provided you with all the information we had received. Your estimated dispatch date was displayed in your online account on the store as soon as this information was provided to us.
Since this review, I see the order has been dispatched and delivered, but if you do need any further support, please feel free to reach out to our team again.
Regards,
TM Stores
Incorrect item in my order.
I ordered through the Gary Numan store, when I received my order one item was incorrect. Had emailed and phoned customer service explaining the issue, the issue was rectified and the correct item was dispatched and delivered within 24 hours. Excellent customer service and would thoroughly recommend to others. Their service was greatly appreciated.
8 de agosto de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Wayne,
Thank you for your 5-star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Have a great day,
TM Stores
"Excellent All Round Service"
Top Seller! Super Fast despatch,Fully Tracked Postage, Great packaging! Thanks .
24 de julho de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Loz,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Kind Regards,
TM Stores
Delivered on time and a seamless…
Delivered on time and a seamless purchase
18 de julho de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hi,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Five stars for Townsend Music Ltd
The best online source for the purchase of music. The dedicated artist stores mean you get as close as possible to buying direct and often with exclusive offers. Highly recommended.
19 de julho de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Neil,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Regards,
TM Stores
Brilliant Service
Opportunity to own a limited edition CD for pre- ordering. Brilliant service along with trouble free purchase and delivery. Pre- ordering made easy, place your order and everything is taken care of, with updates of order status.
14 de julho de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hello Rich,
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Have a good day.
Regards,
TM Stores
Amy Macdonald store order experience review
My album arrived on the day of release which I was really pleased about.
21 de julho de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Harriet,
Thank you for the great review!
Great to hear your order arrived at your location all safely with the amazing work our team do to package these.
Thank you again for these kind words.
Regards,
TM Stores
Resposta da Townsend Music Ltd
Hi Will,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Have a good day.
Regards,
TM Stores
Really great place to buy vinyl
Really great place to buy vinyl, prices are always the cheapest or near cheapest, and packaging is the best so never any damage. Only criticism is that the login for artist sites is confusing and I find myself with multiple password. That said, customer service is brilliant
21 de julho de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hi,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly! Our customer service team is always on hand if you have any issues with your login details. Please do not hesitate to contact them.
Regards,
TM Stores
My fave record shop
I’m a regular Townsend customer and as always service is brilliant. The album arrived well packaged and quickly!
11 de julho de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hi,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Purchase arrived safely and promptly
Purchase arrived safely and promptly. Great service.
12 de julho de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Heather,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Have a great day.
Regards,
TM Stores
easy to purchase
easy to purchase. kept up to date with release and delivy dates
11 de julho de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Stephen,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Kind Regards,
TM Stores
All arrived on time and on the day…
All arrived on time and on the day stated, very pleased with the delivery
11 de julho de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Bernard,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Have a lovely day
Regards,
TM Stores
Pre ordered Amy Macdonald album and…
Pre ordered Amy Macdonald album and arrived on time,pleased with the service I received thanks.
11 de julho de 2025
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Mike,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Have a great day.
Regards,
TM Stores
Resposta da Townsend Music Ltd
Hi Kevin,
Thank you for the great review!
Great to hear our orders arrive at your location all safely, with the amazing work our team do to package these.
Thank you again for these kind words.
Regards,
TM Stores
Resposta da Townsend Music Ltd
Hi Frank,
Thanks for this 5-star review.
We are glad to hear you have received your order as expected.
Have a good day
Veronika
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