Good dvd production of events. The only difficulty is that there are no subtitles on DVD. Some groups of words, etc. I could not make sense of. Disappointed. The BBC Broadcast had them, really helped... Ver mais
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Leia as opiniões dos outros
What a great experience! Website easy to navigate and order what I wanted, exclusive items are always a bonus for the "ooo" factor, prices are reasonable and postage cost and service is also good valu... Ver mais
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Dekivered within time frame submitted by company. Item was as described on the webpage. Professionaaly pack with no risk of damage to product. Will definetly order fro Townsend Music again
A empresa respondeu
I have been purchasing music from Townsend Music for many years now and have always been impressed by the quality and value they offer. I preordered the Van Morrison vinyl in early March. I wanted to... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Bringing music fans exclusive, limited edition and signed releases, plus much much more!
Informações de contacto
Great Harwood, Reino Unido
- customerservice@tmstor.es
- tmstor.es
4,5
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service
It actually started with a mistake on my order - one of the items was missing from the package when I got it. I contacted them through their online contact form. I got a very prompt reply from Veronika who apologised and said she would ship a replacement item asap. I received my item just a few days later. Mistakes do happen but when you get such great customer service all is easily forgiven.
8 de maio de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Ian,
Thank you for your 5-star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Have a great weekend
Regards,
TM Stores
Pre-ordered vinyl and CD
Pre-ordered vinyl and CD. Shipped on due date in very robust packaging. Excellent service!!!
8 de maio de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Allan,
Thank you for this 5-star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Have a great day,
TM Stores
Brilliant as always
Brilliant as always, well packaged and arrived on time. Thank you.
8 de maio de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Always a great experience dealing with…
Always a great experience dealing with Townsend. 👍🏻
8 de maio de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Patrick,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team!
Regards,
TM Stores
Product was well packaged
Product was well packaged, arrived on time, undamaged. Townsend Music kept me informed of the delivery schedule, I have order from Townsend Music before and have never been disappointed with them. They also have a Sale site with had a large variety of products at reasonable prices.
15 de maio de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Peter,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Regards,
TM Stores
Item was delivered on time and in good…
Item was delivered on time and in good condition, thank you
15 de maio de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Paul,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
Great company to deal with,professional…
Great company to deal with,professional and hassle free
11 de maio de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hello Brian,
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Kind Regards,
TM Stores
Prompt service and excellent packaging
Prompt service and excellent packaging. Everything arrived in perfect shape.
11 de maio de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Mark,
Thank you for this 5-star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
THEY DELETE YOUR ORDER AND KEEP YOUR MONEY
Granted I don't buy from here every week or every month,maybe not every year but that is no reason to steal from me which this is. However it is one of the outlets recommended by a few of the Singer/Bands that I buy most often.
I myself have recommended this place but no longer.
20th Feb' 2026 - paid £168.00 for an LP Boxed Set
1st April 2026 - paid £54.99 for a CD Boxed Set
Both these were delivered in good time with no issues.
However I had paid £51.50 for a collectors set LP,CD,DVD etc on 19th March.
Nothing was delivered, checking my account there was no record of the order,checking my E:Mail there was no confirmation E:Mail. I checked Paypal and the evidence that the money had been paid to them was clear.
I submitted a report to Paypal and I was duly refunded. Before the refund had cleared Townsend were able to get Paypal to reverse the refund leaving me £51.50 out of pocket. No reason was given.
I obviously have the Paypal transaction details but as Townsend did not acknowledge the order or the payment I have no order number. How I can place an order from my long standing account with Townsend and it just vanish is a mystery. How they can then deny getting the Paypal payment when my account proves otherwise and theirs should also and just keep my money is nothing less than criminal.
SO LAST TIME I WILL BUY FROM THIS PLACE . THEY KEEP YOUR MONEY AND DELETE ORDERS.
UPDATE :- 20th May .....I do not have several accounts I have only ever had one account with Townsend . The same account ,email address,delivery address etc from which I ordered the Poison Girls and Queen boxed sets . Paypal refunded me but Townsend has been able to reverse that. It is no longer possible to contact Paypal other than to report purchase issues. My Townsend account is as it always has been. I have logged into the account today and whilst the poison girls and queen orders show the kraftwerk order isn't. If they are claiming to have sent my order where is the Tracking Number ?. TOWNSEND CANNOT BE CONTACTED WITHOUT AN ORDER NUMBER WHICH I DO NOT HAVE . I HAVE PROOF OF THE PAYMENT BEING MADE TO TOWNSEND VIA PAYPAL BUT CANNOT SEND SCREEN SHOTS WITHOUT AN ORDER NUMBER WHICH I DO NOT HAVE.
12 de maio de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi,
Thanks for leaving your feedback here, although we don't feel this to be a true reflection of the shopping experience with us.
We do not delete orders, your orders are all showing in your accounts (you have several accounts under different email addresses), each order placed is in the account of the email used on checkout. The order is still showing on that account.
You emailed our Customer Service Team, and our team informed you of which email address was used during the checkout process so you can log into that account and see the order information, but no reply was received from you following our response.
A PayPal case was opened, and a refund was issued. It is not physically possible for us to take the money back from your PayPal account. We issued a refund as you requested on that case, those funds were sent back to you and have not been returned to us.
Following your review, our Head of Customer Service has tried to call you and also emailed you on 2 of your email addresses you have with us, but sadly no reply has yet been received.
We strongly urge you to respond to our Head of Customer Service's emails to ensure there is no misunderstanding relating to your purchase.
Regards,
TM Stores
Excellent customer service.
The vinyl was faulty, but a replacement was sent out immediately and is perfect. Excellent service.
1 de maio de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Adrian,
Thank you for this great review!
We know it can be frustrating if something arrives faulty, but it is so good to hear that our Customer Service Team were able to have this all sorted for you so efficiently!
Thanks again for taking the time to pass over your comments.
Regards,
TM Stores
Fast delivery, excellent service, perfect packaging
Nice Company I just bought 2 special editions of Half-Life: Alyx, but one item was missing in delivery.
So I contacted the service and the next morning I got a
respond and they send the missing one with prio delivery
very fast and friendly reaction.
Keep up that great work.
Both editions are in perfect shape.
well packed as you need it for a collector's edition
5/5, will buy again.
26 de abril de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Stefan,
Thank you for your 5-star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Have a great day!
Regards,
TM Stores
Not the greatest.
Orderd some stuff on the site and after a week or so I cancelled it. Maybe advertise stuff which you already have in stock?????? Ordered from other sites and was here next day!
1 de maio de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi,
Thanks for leaving your comments here.
There's no order information linked to your review, and we have requested further information via Trust Pilot in order to provide assistance, but no response to that request was received.
As we don't have the order information, we are unable to provide specific information to this order, but please reach out to our Customer Service team by replying to your Order Confirmation email and we'll do our best to help resolve any issues you've faced.
Regards,
TM Stores
Placed my pre order a while ago and was…
Placed my pre order a while ago and was kept up to date with progress well. Record arrived on time and in great condition.
10 de abril de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Toni,
Thank you for the great review!
Great to hear our orders arrive at your location safely, thanks to the amazing work our team does in packaging these.
Thank you again for these kind words.
Regards,
TM Stores
Feeder LP - RSD
Quick delivery and overall good service as normal from Townsend but the packaging was poor on this occasion with the record able to move within the packaging resulting in splits on 3 of the 4 sides of the plastic sleeve of the picture disc
UPDATE (30/4)- Great response from Townsend - new record well packaged and safely received already - thank you for your excellent customer service
25 de abril de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi James,
We're sorry to hear what happened with this delivery, but great to know that our team were able to have this all sorted out for you!
Regards,
TM Stores
Pre order
Pre ordered a CD and the website was easy to navigate.
Received my music on the day of release as promised.
Prompt delivery and good packaging.very happy with my experience of using Townsend Music for the first time. Woukd use again
14 de abril de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Regards,
TM Stores
I have shopped with Townsend for over 5 years
I have shopped with Townsend for over 5 years now. Every item I have bought is of top quality. Great pre-order service. Any issue are solved with 48 hours by them.
18 de abril de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi John,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Have a great day.
Regards,
TM Stores
My order arrived soon after the launch…
My order arrived soon after the launch day of the album
17 de abril de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Gillian,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Regards,
TM Stores
Resposta da Townsend Music Ltd
Hi Dot,
Thank you for the great review!
Great to hear our orders arrive at your location safely, thanks to the amazing work our team does in packaging these.
Thank you again for these kind words.
Regards,
TM Stores
Resposta da Townsend Music Ltd
Hi,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Thanks Townsend Music, Brilliant service!
The signed CD from Jack Savoretti "We Will Always Be The Way We Were" (Jack's AMAZING new album) arrived exactly as planned on release day & can thoroughly recommend Townsend Music for their service!
10 de abril de 2026
Opinião espontânea
Resposta da Townsend Music Ltd
Hi Tigger,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Kind Regards,
TM Stores
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