TMT First Opiniões 2724

Great repairs, phone came back looking brand new. Was told it could be 11 days, less than a week. Great communication, knew when they got my phone, what was going on and when it was coming back.

The process of waiting for a courier at home to collect my device is very inconvenient worse still having completed that it was returned unevaluated or repaired despite my having paid an evaluation fee of 30 pounds so I had to go through this process again first to collect the unrepaired item then to send it away again. then I am uncertain how long I have had this ring but to be told it is not covered by guarantee and charged another 284 pounds making the total 315 only 35 pounds less that the original cost of the ring for a replacement seem a lot to me for a device I expect many years od service from.

Helpful and easy! I was able to get the help I needed when my Samsung ring had battery issues, easy to schedule the pick-up with DPD and had a new one shipped to me within a few days.

Straightforward process to book the repair and arrange collection. Fast repair service - I had it back within a week. I was also kept up to date when they had received the device, when the repair was complete and when it had been dispatched back to me.

Repair completed very quickly and kept informed of progress all the way through the repair

Good team, and good job

I'd noticed the SpO2 function had stopped working after 7 months (Aug 25). After a few phone calls to Samsung support they decided to collect my watch for TMT First to replace the rear case, test and return. This was a very efficient process taking 8 working days including collection and delivery days and that also included weather delays. SpO2 function is now working as expected.

Very quick no quibble service device returned with in a week. Excellent.

Was able to send my earphones the next day. Received a new pair 2 days later.
I was getting notifications at each step.
It was an excellent service throughout.

This was my first experience with TMT Repair, who partner with Samsung and are authorized Samsung repairers. TMT kept me updated on the repair process with Samsung Customer Service, including the collection date and what to expect. Repair collection was professionally done with DPD and confirmation was provided at each stage until my product reached TMT team. The repair work was completed within the commited time frame and my product was returned back once again very timely via DPD service. I was impressed with how well the product was handled and secured both when I collected it and when I returned it. The service was excellent, and I couldn’t think of anything to improve. Well done, TMT team!

Brilliant service and very quick turnaround, will definitely recommend them to everyone

Very good service

The service was excellent and was kept informed all throughout the repairs process. I was very impressed with the prompt service.

Very efficient fixed quickly

Great experiance.
Was easy to book online, I didnt have to box up my device (although maybe some correspondence explaining the pick up process, that you dont need to package the item, would have been helpful).
Everything seemed quick, and I got a replacement device as mine had an issue.
Overall, easy, fairly quick, and good outcome!