My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... Ver mais
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Leia as opiniões dos outros
Great service ! I sent a pair of galaxy buds 3 pro for repair and my experience was great from the start to finish . After I sent them I received a call from their customer service to confirm that the... Ver mais
A empresa respondeu
Professioal experince, great keeping updated, best of all polite and helpful, Even a follow up call to check everything was okay. Excellent
After having my Samsung Galaxy Ring for 11 months, I noticed the rapid decrease in battery life. Despite charging, the battery would constantly drain. I requested a repair via the Samsung website wh... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Informações de contacto
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Reino Unido
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Excelente
3 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really quick service
23 de abril de 2026
Opinião espontânea
Resposta da TMT First
Hi there, Jon.
Thank you for your feedback!
We’re glad to hear you were happy with the speed of our service. Providing a quick and efficient experience is something we always strive for.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Owen
Very good
Very good, repaired my mobile screen, which I'm currently using to type this review.
25 de abril de 2026
Opinião espontânea
Resposta da TMT First
Hi there, Matt.
Thank you for your great review!
We’re really pleased to hear that your mobile screen repair was a success, and even better that you’re already putting it to good use! It’s always rewarding to know our repairs make a real difference.
We appreciate your feedback and are here if you need anything in the future.
Kind regards,
Owen
Samsung Watch 8 had battery charging…
Samsung Watch 8 had battery charging issues, was picked up, fixed and sent back within a week. Amazeballs!
24 de abril de 2026
Opinião espontânea
Resposta da TMT First
Hi there, Greg.
Thank you for your fantastic review!
We’re delighted to hear that your Samsung Watch 8 was repaired and returned to you so quickly, and that you’re happy with the outcome. It’s great to know the collection, repair, and return process all went smoothly within the week.
Your feedback is truly appreciated, and we’re always here if you need any further assistance.
Kind regards,
Owen
The service was great from start to…
The service was great from start to finish, letting me know when my watch was being picked up to when the repair was completed and being delivered back to me. Thanks 👍
24 de abril de 2026
Opinião espontânea
Resposta da TMT First
Hi there, Michael.
Thank you for your great review!
We’re really pleased to hear that you had a positive experience from start to finish and that our updates kept you well informed throughout the process. It’s great to know everything, from collection to repair and delivery, went smoothly with your watch.
We truly appreciate your feedback and your thanks, and we’re always here if you need us again.
Kind regards,
Owen
Overall service is good
16 de abril de 2026
Resposta da TMT First
Hi there, Ali.
Thank you for your feedback!
We’re pleased to hear that you found our overall service to be good. If there’s anything we could have done to make your experience even better, we’d really value your thoughts.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Owen
Couldn't fault the service at all
Couldn't fault the service at all, very pleased, kept me updated every step along the way and my item was collected from the house, sent for repair, sent back to the house all within 5 days.
5 star!
25 de abril de 2026
Opinião espontânea
Resposta da TMT First
Hi there, Sarah.
Thank you for your wonderful 5-star review!
We’re delighted to hear that you were so pleased with the service and that the regular updates kept you informed throughout the entire process. It’s great to know the collection, repair, and return all went smoothly and within such a quick turnaround.
Your feedback means a lot to us, and we’re really glad we could provide a service you couldn’t fault. If you ever need assistance again, we’ll be more than happy to help.
Kind regards,
Owen
Resposta da TMT First
Hi there, Neil.
Thank you for your kind feedback!
We’re really pleased to hear you had a great experience with our service. Your support is truly appreciated, and we’re always here if you need us again.
Kind regards,
Owen
Resposta da TMT First
Hi there, Matt.
Thank you for your review!
We’re glad to hear you had a good experience and that our service was quick. Providing efficient and reliable support is something we always aim for, so it’s great to know we delivered on that for you.
We appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Owen
They provide a wonderful repair service…
They provide a wonderful repair service for Samsung products. I had damaged one of my Galaxy Buds3 Pro earpieces, and through Samsung Members I was able to get them picked up by a well renowned courier. Turnaround was remarkably quick following their inspection and quote, and the outcome a great success, like new again!
23 de abril de 2026
Opinião espontânea
Resposta da TMT First
Hi there, John.
Thank you for your fantastic review!
We’re delighted to hear about your positive experience with our Samsung repair service. It’s great to know that the collection process via Samsung Members was smooth and that you were satisfied with the quick turnaround following inspection and quotation.
Most importantly, we’re pleased we could restore your Galaxy Buds3 Pro earpiece to “like new” condition. Your feedback means a lot to our team and reinforces our commitment to providing efficient, high-quality service.
If you ever need assistance again, we’ll be more than happy to help.
Kind regards,
Owen
TMT First went the extra mile and…
TMT First went the extra mile and organised a replacement device instead of a repair.
As it was a replacement the device has been returned extremely quickly, and is in full working order.
20 de abril de 2026
Opinião espontânea
Resposta da TMT First
Hi there, Darren.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Quick
Quick, fixed(actually replaced to aid speed of return).Clean device. Thank you.
20 de abril de 2026
Opinião espontânea
Resposta da TMT First
Hi there, Adedayo.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Straight swap for a new Samsung Galaxy…
Straight swap for a new Samsung Galaxy buds 3 pro
23 de abril de 2026
Resposta da TMT First
Hi there, Masteroftimeuk.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Absolutely great service
Absolutely great service, amazing communication at every stage, cannot fault.
I would highly recommend 👌
14 de abril de 2026
Resposta da TMT First
Hi there, Mr Birring.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us here at TMT First.
Kind regards
Owen
Out standing work speeded turn around…
Out standing work speeded turn around would recommend them all day
21 de abril de 2026
Opinião espontânea
Resposta da TMT First
Hi there, Tony.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Great customer service and replaced my…
Great customer service and replaced my damaged galaxy buds. Called me to to give me an update on repair
20 de abril de 2026
Opinião espontânea
Resposta da TMT First
Hi there, James.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Item came back saying it was repaired…
Item came back saying it was repaired however, no notes saying 'what has been repaired' and the fault still continues.
16 de abril de 2026
Resposta da TMT First
Hi there, James.
Thank you for leaving feedback.
When checking your account, I can see that we made contact with you following the latest order with us advising you to arrange a collection through Samsung so we can investigate your issues further.
Previously, you had both replacement buds and a cradle so we need to see why you are still experiencing the same fault despite a succesfull repair.
Kind regards
Owen
Professional and Efficient Service
Very good service, quick and efficient. Highly recommend.
19 de abril de 2026
Resposta da TMT First
Hi there, Seet.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Thanks for quick pickup and delivery
Thanks for quick pickup and delivery. Very pleased for the repair and quick turn over. Thank you
18 de abril de 2026
Opinião espontânea
Resposta da TMT First
Hi there, Muhammad.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Time of delivery was prompt
16 de abril de 2026
Resposta da TMT First
Hi there, Youpele.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Super Service
Excellent service from pick up & packaging to the fast repair process followed by return
17 de abril de 2026
Opinião espontânea
Resposta da TMT First
Hi there, Julie.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
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