I did not receive my order after more than one month and no one reply to my emails and inquiries through contact form online. Utterly disappointed. Felt like I have been scammed.
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Providing the highest quality in premium nutritional supplements such as Omega 3, Vitamins including Vitamin D, Diet Protein Natural supplements, Vegan bars and more.
Informações de contacto
148 Watling Street, NN12 6DB, Towester, Reino Unido
- sales@tomolivernutrition.com
- tomolivernutrition.com
3,2
Aceitável
481 opiniões
Respondeu a 23% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Dear Sir/Madam,
Dear Sir/Madam,
I have not received my purchased package since August, and I am very disappointed with this delay. I kindly request a quick solution to this matter.
Regards,
Hanan Al Ghammas
27 de agosto de 2025
Resposta da Tom Oliver Nutrition
Dear Hanan,
Please accept our sincere apologies for the inconvenience caused. An email was sent to you on 28th August to inform you that one item in your order was out of stock, and to ask whether you would prefer a replacement or a refund.
To resolve this matter promptly, we have dispatched the rest of your order and issued a refund for the out-of-stock item.
Thank you for your understanding, and we appreciate your continued support.
Kind regards,
Good product
27 de junho de 2025
Fast delivery with a good package
30 de maio de 2025
Did not receive the package to…
Did not receive the package to Switzerland! Very disappointing
16 de maio de 2025
Resposta da Tom Oliver Nutrition
Dear Dina,
we do apologise for this. After investigating into the issue we can see your parcel is currently being returned to us due to being undeliverable. We would kindly ask you to contact us via email on sales@tomolivernutrition.com and we can confirm delivery address and reattempt to send your order.
Kind regards
Tom Oliver Nutrition
This is my 3rd order of magnesium…
This is my 3rd order of magnesium taurate. Highly recommend this product
27 de maio de 2025
HONESTLY I LOVE THIS PROUCED CAUSE IT…
HONESTLY I LOVE THIS PROUCED CAUSE IT HELP ME REDUSED MY ARTHRITIS , HELPED MY VOISON IN ONE WORD THERE AMAZING THANK YOU TOM OLIVER
30 de abril de 2025
Huge let down in service
Huge let down in service ,
Place an order on 14th May 2025, but until today , I still have not received my order . Paid in full with credit card and was told there was a refund due to some expiry of production date. I am from Singapore.
14 de maio de 2025
Resposta da Tom Oliver Nutrition
Dear Djohnnie,
Please accept our sincere apologies for the inconvenience caused.
As outlined in our previous email correspondence, a full refund was issued for the out-of-stock items in your order. Our records confirm that this refund was accepted on 22nd May 2025, the same day we received your response.
The remaining items were dispatched immediately on 22nd May. We have since raised an inquiry with DHL to determine the reason for the delivery delay, and we will share any updates with you directly via email as soon as we receive them.
We deeply regret any frustration this situation may have caused. As a valued customer, your satisfaction is extremely important to us, and we are committed to resolving this matter as swiftly and smoothly as possible.
Thank you for your patience and understanding.
Warm regards,
Tom Oliver Nutrition
Issue Resolved Fairly
My experience started off quite disappointing, but I genuinely appreciate the effort made by the Tom Oliver Nutrition team to resolve the issue. Their customer service was respectful and responsive, and the final outcome was fair. I hope this level of care continues for all customers in the future.
9 de maio de 2025
It has been several weeks that my…
It has been several weeks that my refund has not been complete, the items were never sent in the first place but even that after several contacts I did not receive any response on my issues.
12 de março de 2025
Opinião espontânea
Resposta da Tom Oliver Nutrition
Dear Sir, we are sorry to hear your feedback however, after investigating we cannot find an order nor any correspondence in regards to the above. please reach out to us at sales@tomolivernutrition.com with an order number and our team will happily take care of you.
Kind regards.
Tom Oliver Nutrition
Great product and service
24 de fevereiro de 2025
Estimated 3-5 days delivery took 10 days
Estimated 3-5 days delivery took 10 days
3 de fevereiro de 2025
Resposta da Tom Oliver Nutrition
Dear Maryam,
Thank you for your feedback, and please accept our sincere apologies for the delay in your delivery.
Upon investigation, we found that Royal Mail initially encountered difficulties in delivering your package. Unfortunately, your order was temporarily misplaced, which led to the delay.
We have reached out to Royal Mail to understand why this happened and to help prevent similar issues in the future. While this was beyond our control, we are continuously working with our delivery partners across the UK to ensure efficient and timely deliveries.
Our goal is not only to meet our delivery commitments but to exceed them. We truly appreciate your patience and understanding.
If there’s anything further we can do for you, please let us know.
Kind regards,
Tom Oliver Nutrition
Service rating is a zero
Service rating is a zero. They never ever respond to questions. Lame. The product is good though.
31 de dezembro de 2024
Resposta da Tom Oliver Nutrition
Dear Amber,
Thank you for your feedback! We’re so glad to hear that you enjoy our products. However, we’re sorry to learn about your experience with our communications.
We’ve looked into this issue, but unfortunately, we couldn't find any messages from you via our website, email, or contact form under your name or order number. We take pride in our communication with customers, and we want to fully understand what may have gone wrong in this instance.
Could we kindly ask that you send an email to sales@tomolivernutrition.com with more details? We’re eager to assist and resolve any concerns you may have.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
Tom Oliver Nutrition
Thank You Tom Oliver Team
Thank You Tom Oliver Team (and Jason for the missing bottle)
29 de dezembro de 2024
1 year of use - v happy
Been using Tom Oliver Nutrition protein products for over a year - really like the taste and gentleness on my stomach
12 de dezembro de 2024
Opinião espontânea
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