Tom's Key Company Opiniões 

1130
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Tom’s Key Company saved me a ton of money. I called a locksmith and a hardware store and it was a nightmare. Wanted $300.00 and schedule appointment which was three weeks out. Tom’s Key. Cut me a new... Ver mais

Classificada 5 em 5 estrelas

The order process was really simple. The communication was excellent throughout the whole process. Using the coder took literally 10 minutes to program one new key and remote for my vehicle since I... Ver mais

Classificada 1 em 5 estrelas

We ordered a complete key set for a 2006 Dodge Dakota work truck. The key came to us cut(via a photo) and it starts the truck. We tried to program the key (a dozen times) and does not work. Called the... Ver mais

Classificada 5 em 5 estrelas

I lost the spare key and key fob for my 2016 Chevy Colorado and wasn't looking forward to paying dealership prices. Tom's Keys made the process easy and saved me a lot of money. They provided a new ke... Ver mais

Informações sobre a empresa

  1. Loja de acessórios para automóveis

Escrito pela empresa

Program spare car keys and keyless remote fobs at home. Order a key programmer kit and save money doing it yourself. Easy to program - less than 20 minutes! Satisfaction guaranteed or your money back.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 97% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(1130)

182 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Read very carefully they may not be what they say

I went to Tom's keys becuase of what they advertised say how I could save money and time using them I the price was much lower the the dealer ship that was until I got the product I had the key cut and I was looking for the programmer however it did not come with one. I miss the small note that said they did not programmer my car key I just got a key cut and not program. So now I have to go find someone to program it. Which cost as much as the key. They did not send me a list of preferred people that could do it and when I call all I got was a bot then went to chat and got a hold of someone that was nice but all they did and give me a few people to try and call to get them programmed. So not very easy or cheap. Check to make sure that they have a programmer if not you will need to find someone to program it that will not rip you off.

7 de outubro de 2025
Opinião espontânea
logótipo da Tom's Key Company

Resposta da Tom's Key Company

Hello Kevin,

We’re truly sorry for the confusion and frustration you experienced. It’s never our intention to mislead anyone; we always aim to be as transparent as possible with our product listings. In this case, the listing included a clear note indicating that it’s a Non-DIY Smart Flip Key, meaning a programmer isn’t included. While many of our products come as DIY bundles, some vehicle models like yours don’t have a compatible programming device, so these keys are sold separately.

We understand this caused an inconvenience, and we appreciate your feedback. To make things easier, we’ve partnered with a local locksmith finder. If you’re having trouble locating a trusted locksmith to program your key, we’ve got a direct line to help. Just call 877-640-4332, and our partner will connect you with a reliable local locksmith. It’s simple, stress-free, and convenient.

We will review how we present this information to make it clearer in the future. Thank you.

Classificada 4 em 5 estrelas

I needed some help with photos and…

I needed some help with photos and their email to me was quick and easily understandable. Hopefully everything is received as ordered and there will be no issues. So far...awesome experience.

6 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Good service

Good service, saved me lots of time and money, easy-to-use website took the piece of key and arrived cut and ready key work for all locks with no issues at all

2 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend TomsKey.com

I ordered a pre cut key, a key fob, a programmer, and the extension cable to allow an easier way to plug programmer into car’s electronic port under driver side console.

When I received my order, I was able to program both the key fob and the key precisely as instructed in the YouTube video. Everything worked on the first go round. Very happy with the product and the service.

PS my local Chevy dealer wanted $550 to replace & reprogram a key and a fob. I declined and took a shot with TomsKey.com and I’m very happy with my decision. The kicker was that one hour (!) of labor was estimated into the dealer replacement key cost. I think it took me about 5 minutes to do the programming with your product. Thank you TomsKey.com !

4 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great product and service

Great product and service. This company has amazing customer support. I will program my keys with them going forward and will recommend them to my friends and family. Don't throw your money away on expenssive locksmiths.

3 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I Saved so much

I wish I found Tom's Keys first, I bought 2 key fobs elsewhere and then 2 keys saying they that they have to be professionally key, not that any place that cuts keys can do it. I live in Alaska; I found a place in which I wound have to drive 45 minutes to a ferry round trip, ferry 3 1/2 hours and overnight costs for $200 for someone to program. Thank You Tom

10 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Key fob does not last

I purchased a key and programed it with their equipment. Worked great. 11 months later the key stopped working,( would not unlock the doors) Contacted Tom's purchased another key and programed it. This key also stopped working in 11 months. Emailed the company regarding what should be the expected life of their keys, no reply.

24 de setembro de 2025
Opinião espontânea
logótipo da Tom's Key Company

Resposta da Tom's Key Company

Hello James,

We sincerely apologize for the frustration you’ve experienced. In many cases, issues like this are resolved with a simple battery replacement, so we recommend trying that first. Regarding your email inquiry, it looks like our replies or email address may have been flagged as spam, which is why you didn’t receive them.

To ensure you get the support you need, please reach out via our Live Chat at TomsKey.com and provide the best time and phone number to reach you. Our team will be happy to assist and work toward a solution.

Thank you.

Classificada 5 em 5 estrelas

Amazing support and products

I bought keys and programmers for both a Dodge and Ford. The Dodge programmed easily per instructions. The Ford however did not. I contacted help at Tom's keys and they responded within 5 minutes each time I sent an email. Within 45 minutes we had the problem resolved. The keys worked great and support was incredible. Highly recommended vendor due to the support response and quality of the products. Very happy...

22 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great company to work with!

They shipped out the kit quickly and everything worked great the first time. It saved me a ton of money from having to go to the dealership.

20 de setembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

My key was cut incorrectly

My key was cut incorrectly. The customer service was great. They responded quickly and sent me a new key that was cut correctly. The process is quick and simple with fast shipping!

I took a star off because the key was cut wrong.

1 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Well worth the time and money!

Very easy shopping and ordering experience, and saved a lot of time and money vs going to a dealership (which I never find to be a cheap or pleasant experience).
The key cutting service worked, and the key programming was easier than I expected!

15 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered two laser cut GM keys

Ordered two laser cut GM keys. Sent them pictures to make them but the quality wasn't good enough. They explained where I needed to make improvements and I resent the photos. Keys they made worked perfectly and were of good quality. I would patronize them again.

12 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Online agent assisted me

The agent helped me tremendously to locate the circuit board number for my remote key fob without putting any pressure on me to purchase a new one from their company

8 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Customer service is exceptional

Customer service is exceptional, Things don't always go well with an online purchase. It's nice to have a company that stands behind their product. I had an issue and their response was prompt and courteous, from the service dept to customer service {Especially Mariah} They continued until my issue was resolved.

9 de setembro de 2025
Opinião espontânea

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