They shipped to the wrong address, took a huge amount of time to recognize their mistake. The product was no longer needed and refused to refund. It was cancer to deal with them, still no solution,... Ver mais
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A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !
Informações de contacto
Dublin - Cork - Belfast - Galway, Irlanda
- +353-1-4294316
- website@tonykealys.com
- tonykealys.com
3,2
Aceitável
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to use site for ordering and Super…
Easy to use site for ordering and Super fast delivery
11 de outubro de 2021
Good customer service
I found the selection of car seats excellent. Good information provided to help make a choice. There was a supply issue and I had to chase it up a few times, I always got a prompt response from customer services.
11 de outubro de 2021
Excellent service
Really fast delivery (2 days) best price compared to all other baby stores
7 de outubro de 2021
Haven’t seen the purchase sent them to…
Haven’t seen the purchase sent them to my daughter she said she’s delighted with them
7 de outubro de 2021
Very quick delivery
Very quick delivery. All items I wanted were in stock/available. Would highly recommend
7 de outubro de 2021
I've gotten few things from Tony…
I've gotten few things from Tony Kelly's now,absolutely delighted with the service,delivery is so quick and always on time. Thank you
7 de outubro de 2021
The service was fantastic
The service was fantastic
And the staff very helpful and cheerful
Will recommend to anyone that here is the only place to shop thank you for your amazing service
7 de outubro de 2021
Toddler toilet seat
Very bad quality. Wouldn't recommend. Kept sliding off the toilet
6 de outubro de 2021
Resposta da Tony Kealys
Hi Michelle,
Thank you for your feedback.
We will forward this information on to the manufacturer.
Warmest regards,
Customer Service
Super swift next day delivery.
6 de outubro de 2021
Really happy with the high chair
Really happy with the high chair. It arrived very quickly after I ordered it.
6 de outubro de 2021
Brillant buggy .
Brillant buggy .. easy to push , very easy to assemble just an all round Brillant buy 👍🏼
6 de outubro de 2021
Ordered an item online
Ordered an item online.
They never made contact to say the item had arrived.
I then phoned and left a message but got no reply.
After almost two weeks I sent an email and eventually I got a call to say they items had been in and they don’t know why I was not notified.
6 de outubro de 2021
Resposta da Tony Kealys
Hi Elaine,
Our sincere apologies you did not receive the text notification to let you know your order was ready for collection. On looking into this, it appears the text failed to send. This was an error on our part and we accept full responsibility.
Again, our sincere apologies and hope not too much inconvenience was caused.
Warm regards
Customer Service.
Would highly recommend.
Great customer service over the phone. Nice selection of products online. Quick delivery once ordered. Would certainly order from Tony Kealy's again.
5 de outubro de 2021
Very pleased with purchase, will buy again
4 de outubro de 2021
Excellent service
2 de outubro de 2021
I have not yet received my product…
I have not yet received my product after emails and phone calls. It is over 1 month since I ordered and no contact from your company.
30 de setembro de 2021
Resposta da Tony Kealys
Hi Yvonne,
We received your first email query on 4th Sept and a reply was sent to you Mon 6th Sept.
We received a further email from your email address on Tuesday 21st Sept and you received a reply same day letting you know the goods were delivered and 13th Sept and attached proof of delivery for you.
Can you check your spam folder in case our replies slipped into this folder.
Warmest regards
Customer Service
01-9060889
customerservice@tonykealys.com
It took an age to get what I ordered to…
It took an age to get what I ordered to arrive (2wks) because it wasn’t in stock - should have mentioned this on the website.
30 de setembro de 2021
Resposta da Tony Kealys
Hi David,
The item you ordered is shipped direct from supplier and can take 2-3 weeks for delivery.
This is advertised underneath the add to cart button before purchase.
Apologies if this was not clear upon ordering.
I hope this information helps.
Warmest regards
Customer Service
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