They shipped to the wrong address, took a huge amount of time to recognize their mistake. The product was no longer needed and refused to refund. It was cancer to deal with them, still no solution,... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Phenomenal experience. Eoin in Walkinstown was amazing. It’s our first baby with absolutely zero knowledge of anything and Eoin couldn’t have helped us anymore. We covered everything without feelin... Ver mais
Fantastic buying experience - Jean was so friendly and knowledgeable about the range of options when it comes to “travel systems” aka prams & buggies plus car seats. Gave us great confidence - thanks... Ver mais
Just purchased two stair gates for our new home, specific info they are called “Safety 1st U-Pressure Fit Easy Close Metal”. We bought them online in color black to match the new paint decor - they a... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !
Informações de contacto
Dublin - Cork - Belfast - Galway, Irlanda
- +353-1-4294316
- website@tonykealys.com
- tonykealys.com
3,2
Aceitável
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent
Service online and delivery times are great. Third generation to use Tony Kealys, a tried and trusted name for all things baby!
12 de agosto de 2021
Excellent service
11 de agosto de 2021
The item I ordered was not in stock and…
The item I ordered was not in stock and I was contacted immediately by phone and updated on the situation. This is exceptional service and other companies should take note.
11 de agosto de 2021
Fast efficient service
11 de agosto de 2021
Great service and product
10 de agosto de 2021
Products exactly as described
Products exactly as described, delivery efficient and timely.
9 de agosto de 2021
Thank you f9r my order but was the…
Thank you f9r my order but was the wrong colour moses basket purxhased the white one but recieved the grey instead
6 de agosto de 2021
Resposta da Tony Kealys
Hi Liz,
Thank you so much for accepting my call today.
Again, our sincere apologies for the confusion with this product and for bringing it to our attention to have rectified.
We are really happy to hear that you are delighted with the product.
I have also forwarded on the link via email to the stand compatible.
Warmest regards
Customer Service
Very efficient service
Very efficient service. Fast delivery and product exactly as described.
4 de agosto de 2021
Great products brilliant service.
4 de agosto de 2021
All the items I ordered were just…
All the items I ordered were just perfect and the delivery process was stellar!! Thanks!
4 de agosto de 2021
Easy and uncomplicated online ordering…
Easy and uncomplicated online ordering process. Very speedy delivery. High quality car seat. Very happy customer.
3 de agosto de 2021
Firstly service in-store was shocking
Firstly service in-store was shocking. Went to look at the cotbed first instore. Spoke a lady in the shop ask her to see the cotbed and to demonstrate the bugaboo bee 6 to us. Was asked why as we have a already have a bugaboo fox... i was then asked to wait which we did. After 25min we left not having seen the cot or the bugaboo bee 6, which i have brought from your competitor that to her bad service. I was prepared to pay €30 more at another store for the cot but they were out of stock and not sure when will get in. So brought from Tony Kealy online, as it was the only place that had it in stock. After a week i had not recieved any feedback so emailed to get a reply sometime later along the lines of your supplier will get in contact... I brought it from your store not your supplier so if something it running late take the responsibility and call me. Will not go to TK again out of principle and have told friends and family about shockingly bad experince.
2 de agosto de 2021
Resposta da Tony Kealys
Hi Jeremy,
I have tried calling but have failed to reach you.
We are extremely sorry to hear of your experience whilst shopping with us and would really like to follow up with you and investigate exactly what has happened as this is not the level of service we strive to provide.
Please could you contact our customer service team at the below address letting us know of a more suitable time to contact you?
Warmest regards
Customer service
customerservice@tonykealys.com
Great service and lovely staff
Great service and lovely staff. That's the reason families keep coming back to Tony Kealys.
2 de agosto de 2021
Ordered on Sunday and delivery arrived…
Ordered on Sunday and delivery arrived the Tuesday morning. So fast!! Quality products
2 de agosto de 2021
Made my Order
Made my Order, tracked my goods , delivered on time. Excellent Service..!
1 de agosto de 2021
Excellent
Product exactly as described & very fast shipping. Would recommend and will be shopping here again. Thank you for your excellent service!
30 de julho de 2021
Excellent prices and quick delivery
29 de julho de 2021
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.