Topped Toys Opiniões 2

I was initially excited about this brand after a friend recommended it. My first order went well—I bought two items and liked them, especially the suction feature on the base.

That’s why my second order was so disappointing.

One of the items arrived with a visibly defective base—the suction area was poorly formed, clearly a molding issue that affected how it functioned. When I reached out, the response was dismissive. They hid behind an overly restrictive return policy and labeled it a “cosmetic issue” simply because suction isn’t officially listed as a feature.

Let’s be clear: if a product includes a functional design element, and that element is defective, that’s not cosmetic—it’s a quality issue.

To make matters worse, the only “resolution” they offered was a generic discount—the same one you get just for signing up for emails. No accountability, no real attempt to fix the problem.

Bottom line: inspect your order immediately. This company seems far more focused on getting past their short return window than standing behind their products. Once that window closes, expect resistance—not support.

Not a brand I’d trust again.

Topped Toys sells very high quality products and has had excellent customer service the few times I've needed to interact with them. I had a question about a product once and needed to update an order another time.
Topped Toys ships the products quickly but the package getting from Canada to US takes longer than expected.
The post office often loses track of the package for 2 days. When that does happen Topped Toys proactively sends an email letting you know they are monitoring the order. My orders have always arrived at the estimated time. Note that USPS sometimes updates delivery times to be sooner but that has never materialized for me.