TORTOISE+BLACK Opiniões 1450

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had a very positive experience with this company. The delivery was fast, and I was kept well informed throughout the whole process with clear and helpful email updates. Unfortunately, the sungl... Ver mais

Classificada 5 em 5 estrelas

Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered,... Ver mais

Classificada 5 em 5 estrelas

Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... Ver mais

Classificada 5 em 5 estrelas

When I ordered my Le Specs prescription sunglasses from Tortoise and Black earlier in the year I was delighted, they were perfect and so was gutted when they snapped in half a few months later. After... Ver mais

Informações sobre a empresa

  1. Loja de óculos de sol
  2. Grossista de óculos

Escrito pela empresa

The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.

Why Tortoise+Black?

Escrito pela empresa

Fast and Free Delivery
We are proud to offer fast and free delivery on all orders.
Official Online Retailer
We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
Home Trial
Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
Family Run Business
Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.

Fast and Free Shipping

UK Next Working Day Delivery On Non-Prescription Orders

We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.

Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

1 mil opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I had a very positive experience with…

I had a very positive experience with this company. The delivery was fast, and I was kept well informed throughout the whole process with clear and helpful email updates.

Unfortunately, the sunglasses did not suit me, so I needed to return them. However, the return process was easy and smooth, and I received my refund very quickly.

Excellent customer service, great communication, and an efficient process from start to finish. I would definitely recommend this company.

11 de março de 2026
Classificada 5 em 5 estrelas

Fast delivery, fast refund, no quibbles

Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered, and the refund was done within about 2 hours of them getting delivered back. Very good trustworthy company.

5 de março de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Not great experience overall

I ordered two sunglasses, Tom Ford and Gucci ones.

On Tom Ford frames one of the temples wasn’t straight so I had to return them. Not great quality especially as they were high value sunglasses.

I also used welcome voucher, £5 value. I was told that when I returned one pair I only get £2.50 discount as “that is how their webshop platform works”. I have never heard that you are not able refund further £2.50 from an order. I know it’s small amount but come on…

I kept Gucci pair but will be using other shops like Shade Station from now on.

30 de dezembro de 2025
Opinião espontânea
logótipo da TORTOISE+BLACK

Resposta da TORTOISE+BLACK

Dear Jay,

Thank you for taking the time to leave a review. We pride ourselves on both our customer service and our attention to detail, so I am sorry to hear about your experience.

It sounds as though there has been a combination of a system glitch, and some confusion on how to override the situation manually.

Rest assured, this is not a company policy, and not the way we operate. As a small gesture, we will extend the welcome discount to £10 on this occasion. I will, ensure this is refunded first thing next week.

Please do not hesitate to get back in touch with me directly if you would like to discuss this matter further, or if there is anything else we can do to help in the future.

Best wishes,
James Coakley
Director

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