I had a very positive experience with this company. The delivery was fast, and I was kept well informed throughout the whole process with clear and helpful email updates. Unfortunately, the sungl... Ver mais
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Leia as opiniões dos outros
Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered,... Ver mais
Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... Ver mais
When I ordered my Le Specs prescription sunglasses from Tortoise and Black earlier in the year I was delighted, they were perfect and so was gutted when they snapped in half a few months later. After... Ver mais
Informações sobre a empresa
Escrito pela empresa
The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.
Why Tortoise+Black?
Escrito pela empresa
- Fast and Free Delivery
- We are proud to offer fast and free delivery on all orders.
- Official Online Retailer
- We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
- Home Trial
- Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
- Family Run Business
- Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.
Fast and Free Shipping
UK Next Working Day Delivery On Non-Prescription Orders
We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.
Informações de contacto
Great North Road, PE8 6BX, Peterborough, Reino Unido
- 01780 433 033
- info@tortoiseandblack.com
- tortoiseandblack.com
4,8
Excelente
1 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I had a very positive experience with…
I had a very positive experience with this company. The delivery was fast, and I was kept well informed throughout the whole process with clear and helpful email updates.
Unfortunately, the sunglasses did not suit me, so I needed to return them. However, the return process was easy and smooth, and I received my refund very quickly.
Excellent customer service, great communication, and an efficient process from start to finish. I would definitely recommend this company.
11 de março de 2026
Great service and speedy shipping
Great service and speedy shipping. Very happy with the product and packaging.
20 de março de 2026
Good experience
Good experience, super fast shipping and great product. Would buy again.
6 de março de 2026
Great purchase
Quick efficient delivery. Sunglasses far cheaper than anywhere else. Excellent quality. Would definitely buy from here again.
19 de março de 2026
“My shopping experience at Tortoise +…
“My shopping experience at Tortoise + Black was excellent! Quick delivery, quality product, and great customer support. Will definitely shop again!
17 de março de 2026
Great price & timely delivery .
13 de março de 2026
Extremely fast delivery
Extremely fast delivery, very competitive prices for Ray Bans. Would definitely recommend and use again to order for designer sunglasses
25 de fevereiro de 2026
Fast delivery, fast refund, no quibbles
Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered, and the refund was done within about 2 hours of them getting delivered back. Very good trustworthy company.
5 de março de 2026
Opinião espontânea
Great item and fast delivery
Great item and fast delivery with very competitive prices. I hadn’t heard of the company before but I would have no issues with ordering from them again! Thank you!
8 de fevereiro de 2026
Rayban glasses were delivered quickly…
Rayban glasses were delivered quickly and cheaper than the identical pair I saw at Gatwick airport duty free two weeks previously
9 de janeiro de 2026
Well spotted with putting my husbands…
Well spotted with putting my husbands and my orders together for postage. Great as always
17 de dezembro de 2025
Not great experience overall
I ordered two sunglasses, Tom Ford and Gucci ones.
On Tom Ford frames one of the temples wasn’t straight so I had to return them. Not great quality especially as they were high value sunglasses.
I also used welcome voucher, £5 value. I was told that when I returned one pair I only get £2.50 discount as “that is how their webshop platform works”. I have never heard that you are not able refund further £2.50 from an order. I know it’s small amount but come on…
I kept Gucci pair but will be using other shops like Shade Station from now on.
30 de dezembro de 2025
Opinião espontânea
Resposta da TORTOISE+BLACK
Dear Jay,
Thank you for taking the time to leave a review. We pride ourselves on both our customer service and our attention to detail, so I am sorry to hear about your experience.
It sounds as though there has been a combination of a system glitch, and some confusion on how to override the situation manually.
Rest assured, this is not a company policy, and not the way we operate. As a small gesture, we will extend the welcome discount to £10 on this occasion. I will, ensure this is refunded first thing next week.
Please do not hesitate to get back in touch with me directly if you would like to discuss this matter further, or if there is anything else we can do to help in the future.
Best wishes,
James Coakley
Director
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