I never received my product but they haven't refunded me the cost and no communication regarding what is happening. Evri said there was a problem shipping it so the order is back with the sender, ho... Ver mais
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Leia as opiniões dos outros
Your compay was great shame you were let down by the delivery company Evri. My comments to them were:- First time slot missed by 2 hours and when they did arrive during a second time slot the m... Ver mais
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Great price,Fast service much stronger than one that broke on me at Silverstone moto Gp last year(2024),This one is made of a more pliable plastic than that one which was of a more brittle plastic.
A empresa respondeu
Smith & Barker telescopic folding stool in red & black. Portable stool with carrying handle. Initially it is a little awkward to erect but after you have the nack how it works it is good to go. Tested... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We are a young, but growing company with a completely customer centred approach. Nothing is too much trouble for us when it comes to looking after our customers. Want to change the shipping address last minute? No problem. Have a special request for an item that's usually sent at random? Consider it done. Our promise is that, no matter how big we ever grow, taking good care of our customers' needs is a core principal that will never change!
Informações de contacto
Walverden Foundry, BB9 9PU, Nelson, Reino Unido
- 01282 965587
- totallyawesometoys1@gmail.com
- totallyawesometoys.co.uk
4,3
Excelente
48 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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As pessoas também visitaram
I never received my product and no communication
I never received my product but they haven't refunded me the cost and no communication regarding what is happening. Evri said there was a problem shipping it so the order is back with the sender, however, Totally Awesome Toys will not communicate with me. I've tried emailing and calling the number on the website, they still have my money and haven't told me what's going on.
Update: I received a full refund and they've been very apologetic about it!
20 de maio de 2026
Opinião espontânea
Resposta da Totally Awesome Toys
Hi Rupert,
Firstly, please accept our sincere apologies for both the delay in responding and the inconvenience caused
We have recently relocated our warehouse, and unfortunately some of our communication services were temporarily unavailable during the transition. As a result, we were unable to respond as quickly as we normally would
After investigating your order, we can confirm that the parcel was damaged during transit and was returned back to us by the courier before delivery could be completed
We have now issued a full refund, which should be returned to your original payment method shortly
We are very sorry for the inconvenience and frustration this situation has caused and appreciate your patience and understanding
Kind regards,
Totally Awesome Toys
They sell products they don't have.
Amazon.com wouldn't let me leave a review because the package was never delivered. They sold me a jigsaw puzzle that they do not have in stock. Nobody contacted me to let me know it wouldn't be back in stock. They just took my money and left me confused. I will never order from this seller again.
16 de março de 2026
Opinião espontânea
Resposta da Totally Awesome Toys
We are very sorry to hear about your experience,
After reviewing the situation, it appears this order was fulfilled through Amazon’s US fulfilment network (FBA), where Amazon manages the storage, stock allocation, and dispatch process directly
Unfortunately, in some cases Amazon may continue accepting orders while inventory is being transferred or processed within their network, which can occasionally lead to delays or cancellations outside of our direct control as the seller
Please note that we were not made aware by Amazon that the item would not be dispatched, otherwise we would have gladly assisted further
We completely understand your frustration and sincerely apologise for the inconvenience caused
Amazing service
Amazing service from the order to delivery. Never used this company before but will definitely used again.
17 de novembro de 2025
Sure
Sure, please provide the review you'd like me to rephrase, and I'll transform it for you.
20 de novembro de 2025
Opinião espontânea
Perfect
Great, saw it, ordered it, got it delivered timely. Product was in perfect condition, a dracula figure, no issues at all
23 de outubro de 2025
Opinião espontânea
Really good prices
Really good prices, well packed and arrived promptly. I would recommend this company without hesitation.
24 de setembro de 2025
X shot long shot
X shot long shot, advertised as 144ft range but the one I received is only 66ft range, so I’m disappointed
22 de setembro de 2025
Resposta da Totally Awesome Toys
We are sorry to hear the X-Shot Longshot didn’t meet your expectations. The 144ft range is the manufacturer’s stated spec, which we reflected from their listing. We’ve issued you a full refund, which should reach you in 3–5 working days.
We always aim to make things right, and if you feel the matter was resolved fairly, we’d really appreciate it if you’d consider updating your review.
Thanks for your feedback, and apologies again for the trouble.
— Adrian, Totally Awesome Toys
Resposta da Totally Awesome Toys
Thank you so much for the kind words! 💬
We’re glad you found our service fast, kind, and reliable, that’s exactly what we aim for every time.
Thanks for choosing Totally Awesome Toys!
Telescopic folding stool
Smith & Barker telescopic folding stool in red & black. Portable stool with carrying handle. Initially it is a little awkward to erect but after you have the nack how it works it is good to go. Tested on 12 stone weight and no creeping or movement. Can be used as small table also as stool. This is plastic. The stool was as expected and pleased with purchase. Something to keep in the boot of the car if out somewhere and no seating. Arrived in a timely manner, well packed and protected. Great price.
26 de julho de 2025
Resposta da Totally Awesome Toys
Thank you so much for the detailed and thoughtful review! 😊 We're really glad to hear you're happy with the telescopic stool, they do take a bit of practice at first, but once you get the hang of it, they're super handy just like you said!
Great idea keeping it in the boot, perfect for those spontaneous stops.
Appreciate your kind words and support!
Totally Awesome Toys Team
I was really pleased with the service
I was really pleased with the service! Free delivery which came quicker than expected. It was well wrapped and even included a small bonus game. Very good service, thanks!
25 de julho de 2025
Resposta da Totally Awesome Toys
Thank you so much for the lovely feedback! 🎁 We're really happy to hear the delivery was quick and that you enjoyed the little bonus game, we love adding small surprises when we can!
Appreciate your support and hope to see you again soon!
Totally Awesome Toys Team
Resposta da Totally Awesome Toys
Thank you so much for the kind words! 🙌 We're really glad to hear communication was clear and delivery was quick, that’s exactly what we aim for.
Hope to see you again soon!
Totally Awesome Toys Team
Your compay was great shame you were…
Your compay was great shame you were let down by the delivery company Evri.
My comments to them were:-
First time slot missed by 2 hours and when they did arrive during a second time slot the man just knocked and left the parcel in a prominent position so it could be viewed by anyone passing which could have resulted in a theft of parcel.
I note the Evri terms & conditions and it says if no one in they will make 3 further attempts, but I ask you how can you when you knock and run not caring if the owner has actually received the parcel.
23 de junho de 2025
Resposta da Totally Awesome Toys
Thank you so much for the 5 stars, especially after that delivery experience! We’re really sorry Evri let things down on our behalf. 😞
We totally agree, parcels shouldn’t be left in plain sight without proper confirmation. We’ll absolutely be forwarding your feedback to our courier account manager. We always aim to provide excellent service, and when third parties fall short, it frustrates us just as much as it does our customers.
Really appreciate your understanding and support,
Totally Awesome Toys Team
Resposta da Totally Awesome Toys
Thanks a ton! 🙌 We’re so glad everything was perfect — that’s what we love to hear!
Appreciate your support 😊
Kind regards,
Totally Awesome Toys Team
Exellent customer service
My transactions experiences are: Exellent customer survice and fast and reliable service and delivery.
27 de maio de 2025
Resposta da Totally Awesome Toys
Thank you for the lovely feedback! We're thrilled to hear you had an excellent experience with our service and delivery. That’s exactly what we aim for every time 💪
Appreciate you choosing Totally Awesome Toys!
The products are good and the delivery…
The products are good and the delivery was quick and efficient.
23 de maio de 2025
Resposta da Totally Awesome Toys
Thanks so much for your kind words! We're glad to hear you were happy with both the product and the fast delivery.
Hope to see you back again soon!
Kind regards,
Totally Awesome Toys Team
Would have given no stars if possible
Would have given no stars if possible. Barrier netting is not the quality or weight that was advertised. I've tried to contact by telephone and email several times but got no response at all. Would not use again.
28 de abril de 2025
Resposta da Totally Awesome Toys
Hi Yvette,
We're truly sorry to hear about your experience and appreciate you bringing this to our attention.
Firstly, we sincerely apologise for the lack of response, we recently encountered a technical issue that affected our email and phone systems, and unfortunately, your messages did not reach us as they should have. This is not the level of service we aim to provide, and we’re actively working to ensure this doesn’t happen again.
In regard to the barrier netting, we currently stock only one type, which matches the product description and images shown on our website. We're sorry if the item didn’t meet your expectations, we would never intend to mislead our customers in any way.
We’d love the opportunity to make this right and discuss a resolution with you directly. Please feel free to contact us again via email, and we’ll prioritise your case immediately.
Kind regards,
Outstanding service and communication
Outstanding service and communication. Great value product which was well packaged with very fast tracked delivery.
24 de abril de 2025
Resposta da Totally Awesome Toys
Thank you so much for the amazing review! 🙌 We're thrilled to hear you were pleased with our service, communication, and speedy delivery 🚚💨
We always aim to offer great value and ensure every order is packaged with care 📦 — so it’s fantastic to know we hit the mark for you.
Your support truly means a lot to us 💛 We hope to serve you again soon!
Warm regards,
Totally Awesome Toys Team 😊
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