ToteBagFactory Opiniões 

From the time I ordered, until the time my delivery arrived, I felt informed and updated.

LOVEd the bags! High quality and pretty quick delivery. Easy to stamp on and great for my brand!

Great economical tote bags. Order every year for my business conference to give away to guests.

Great product and super fast shipping

Very pleased with my purchase! Bags are of top quality despite the extremely reasonable price. Received my order in a very quick manner and the packaging was done to avoid creases and wrinkles in the bags. Absolutely recommend this company!

I don't usually leave reviews (good or bad) but in this case I will.

The items (canvas tote bags) I ordered were extremely top quality and as advertised. But what impressed me more was this. I wrote to their customer service dept. on 2/3/25 @ 12.59 pm about a shipping question. On 2/3/25 @ 1:01 pm I received a response from someone name Matt who clearly provided and answer. That's 2 minutes! That's worth 10 stars!

Excellent product, competitive price and fast shipping!

Thank you!

These are just what I needed! I teach workshops in block carving and printing and leaving with a finished tote bag (with gussets!) is a win win for student and teacher. Smooth surface weave, good quality and timely shipping.

The quality of the bags is just okay.
My biggest problem, however, was the customer service. They didn’t send me what I ordered to begin with. The support I received when dealing with this was extremely lacking and not helpful until well into the email conversation when I asked for more details and better service. I showed some frustration but was patient and understood that I was not just emailing a robot. But the responses I received were not understanding to me and made the situation seem like more of an inconvenience to them instead of me. I got no apology until I pointed this out to them. Then, they shipped me replacement bags with standard shipping that arrived a week later than I needed them. The least they (or any respectable business) could do is first apologize, then, ship me the bags as soon as they possibly can (even if that means they’re paying an extra $5 for shipping).. I will not be buying from them again. The quality of the product is not worth the headache of them messing up an order and taking no responsibility for it.

Just what we wanted: nice bright white cotton bags, perfect size, somewhat longer handles allow for tissue paper packaging! Great value though the shipping is a bit pricey.

I crochet. These bags hold a 6oz skein of yarn when you're using many colors of yarn and keeps them from becoming a tangled mess. You're the only site I've found that sells them.

Amazing customer service and very speedy order process. Definitely would recommend for anyone looking for custom tote bags.

Canvas totes are GREAT! Very sturdy quality and exactly what we were looking for!

I had a problem with ups but these guys spent their day dealing with them and make sure I got my product. I will definitely recommend them.

The product was much smaller than stated on their website. Customer service was rude and said - deviations are to be expected. I wasted my time and money on these bags. I would not recommend this company for your event and conference needs.

As someone who needed a reliable solution for urgent bag delivery, Totebagfactory presented itself as a beacon of hope with its promise of timely service. Unfortunately, what ensued was nothing short of a disaster, leaving me in a state of frustration and disbelief.

My ordeal began with the allure of their promised delivery window, stretching from April 28th to May 2nd. With a pressing need for the bags, I eagerly placed my order, only to find myself trapped in a labyrinth of incompetence and negligence.

Firstly, the USPS tracking number provided proved to be utterly futile, failing to offer any insight into the whereabouts of my order. Attempting to seek clarification, I discovered the stark reality of Totebagfactory's customer service limitations - no phone support, just the sterile void of email and chat.

After multiple futile attempts at contact, I was finally informed that my order had been lost. A disheartening blow, made worse by their feeble excuse of encountering "customs issues." Frankly, the incompetence displayed in handling such a seemingly straightforward task - shipping bags from the US to Canada - is unfathomable.

The repercussions of their ineptitude didn't end there. As my client's patience waned, so did their interest in the bags, leading to the cancellation of the order. Seeking a semblance of control in this chaotic ordeal, I attempted to cancel the order on May 5th, only to be met with a cold refusal. Return, they said, was my only recourse.

Upon finally receiving the items on May 6th, I was greeted with yet another unwelcome surprise. To add insult to injury, I was informed of a $14.25 USD charge for the return label, a bitter pill to swallow considering the circumstances. What's more, the proposed refund amount was a cruel mockery, excluding the exorbitant shipping fee that rivaled the cost of the products themselves.

In conclusion, Totebagfactory's abysmal customer service and logistical failures have left me not only empty-handed but also significantly out of pocket. To anyone considering their services, especially those residing in Canada, I implore you to heed this cautionary tale and seek alternatives. Save yourself the headache, the heartache, and the hefty fees - Totebagfactory is a gamble not worth taking.

I ordered a case of heavy duty bags but somehow only got a partial order. It was determined to be a shipping issue, but ToteBagFactory customer service helped me get the right photos and the claim filled so I could get a replacement as soon as possible. I've been using their bags for years and it is nice to have the support I need. I've ordered from them through Amazon as well. If there was ever a problem (wrong style or soiled product) they resolved issues on that platform quickly as well. I will say that their website isn't as intuitive as some. For instance, clicking on a particular color image won't automatically select the same color for your cart (defaults to Natural.) Other than that, I'm quite pleased and look forward to buying bags from them for many more years.

Would rate zero stars if I could.

I would rate zero stars if possible, it took around 3+ months for the tote bags to arrive and when I contacted customer service, they would either ghost me or respond with a vague “we will contact the relevant departments.” After 5 months of no contact on their part, they finally sent a “replacement” (replacing nothing) order that finally arrived. It took around 24+ emails of back and forth where I had to constantly remind them to deliver the totebags, absolutely unbelievable. On top of that, after I left a bad review on their website, they took it down! DO NOT GET SCAMMED, I would never trust bulk orders from them, just in case it never shows up.

Overall, customer service is abysmal, they remove bad reviews on their site. DO NOT GET SCAMMED.

So far I love the bags! They feel strong and durable. I use my bag everyday for my daily items and also to put groceries in etc. it can hold a lot. I’m a happy camper.
It was a great buy and I’m looking forward to purchasing more in the future. Thank you🙏

Ordered my bags with the 1-5 business days delivery window for a two weekend event. Bags taking longer to ship and customer service is no help. Not only are they no help but they’re rude. They didn’t offer any expedited shipment for their mistakes on their part. They just told me if the tote bags don’t make it by the second weekend (I already missed one weekend due to their incompetency), I can just return it. Obviously I would return it if I don’t need it anymore, why would someone state the obvious. Never ordering from them again.