totencarry.com Opiniões 

The bag itself is BEAUTIFUL but the customer service is terrible! I wanted a name tag and they gave me charms instead. I contacted customer service and it must have been a robot because it kept repeating stuff that was irrelevant. But I finally got in touch with the real person. They told me they couldn’t be able to send out a name tag and I would have to purchase ANOTHER duffle bag to get a name tag. Absolutely ridiculous. Would have been raving if not for this

I ordered from this company first time in 2022. I had a great experience. Now I ordered from them during one the flash sales in January 2025. I got my tracking number for one of my items. I received the order the beginning of February 2025. It was not the design that I ordered. I emailed customer service and they had me send in pictures. I sent in the pictures. They sent me a return slip. I returned the item. Today, March 18, 2025 I received my supposed to be corrected order. Wrong, it still the same wrong bag. I have numerous emails between them, the AI response thing. With all the emails it was said that they updated the design but did not update the website and do not know when they will be able to update the website. The other item I ordered back in January with the emails it came out that it was a preorder and will not be available until April. The thing is that according to their own website it was not a preorder item nor on back order. I did bring it to their attention so I am waiting for my item and for them to email me about the wrong item. Although I love my other bag, I will not be supporting this business anymore. This is just too much and I have been way to patient.

Stellar customer service! They were quick to rectify an issue with professionalism to ensure satisfaction!!

Order #TC298057

Package protection has proven to be ineffective in my case. My package was never delivered, and the tracking information has not been updated since February 2, 2025. It’s clear that the package was either lost or stolen, yet the company has failed to address this. Despite multiple emails to customer service, in which I was told a replacement package would be sent, I have received no further communication or resolution. As a result, I now have no choice but to dispute the charge with my bank. As much as I wanted to continue supporting this company, this experience has left me with no confidence in their service, and I will not be doing business with them again.

Order# TC286389 I ordered Dec 7 2024, I did not receive the full order until Jan 13 2025. I ordered a brown duffle set , I used it for the first time on Jan 19th 2025 while at the airport & the duffel bag ripped! I contacted Tote &Carry and they did respond advising that they would replace the items with a black set as the brown was not in stock, I agreed. I paid for packaging & returned the defective items. I tracked my return & received confirmation that Tote&Carry received my return on Jan 31 2025… I have heard nothing from them on the shipment of my exchange after reaching out to them by text & email more than 5 times! Absolutely the worst customer service!! Stay away from this company! They’re thieves!

My husband purchased some bags for me as a Valentine's gift! He was a bit worried about it because it seemed to bounce around the whole state of New Jersey, before teleporting to Colorado, and then to Oregon. Luckily, it came 1 day before Valentine’s Day, 2 days before it said it would arrive! The purses are so beautiful and very well made! To say I am excited to use them is an understatement. My only disappointment is that the Mini Purple Barrel Bag seems to have gotten misshapen during shipping, but Tote’N’Carry responded to my review on their website saying that it should fix itself after some use.

They are professional and their traveling items have great quality.

This is the worst experience I've ever had with a company I placed my order on December 22,2024 and still nothing I've sent multiple emails with no answer or a solution I've been patiently waiting over a month and about a week also the email that they did send me was so generic telling me to be patient and that my order is on the way. I still haven't heard anything back. I still can't track my order or anything this has been the worst I truly understand things happen from time to time but over a month with no answer or a solution is crazy.

Every purchase experience I’ve had with T&C has been great, with no problems concerning shipping/delivery or product(s) received. From browsing thru the collections , checking out my selections & receiving my purchases—I’m thoroughly delighted, pleased & have recommended others to make their own T&C purchases, as well as gifted a few pieces, too.

My order arrived before time for my flight to Miami. Everyone at the airport and on the Cruise Ship (Virgin) loved the style and fashion. After returning Home. I purchased my brother one and one for my cousin in Kentucky. I can't wait for the next sale. Thank you

I returned a two items due to size issue with their return label through FedEx and checked to make sure it was recieved which it did on Jan 10th. No one has contacted me back or verified my return item being replaced nor a refund since. This was a gift for someone special and I though it be nice one, but clearly Tote n Carry doesn't value customer service. I emailed, texted, sent pics of receipt exchange confirmed made it and no response. I can't understand how you sell items with no contact for problems after you take my money but won't refund or exchange my item as promised. I am reporting this issue if I don't get some action asap.

Great, Great Product! My only suggestion would be to improve communication regarding shipment updates. That said, I’ll absolutely be using them again—especially as they continue enhancing their shipping process.

I have purchased a number of items and are impressed with the quality and durability of items. However there were two items that were never received. Emails were sent concerning both with either a general response or no response at all.
I would have been able to give a FULL 5 stars but customer service is above all. Due to POOR Customer service and inability to resolve unshipped purchases doesn't allow me to give more than two stars.
Just as your company wants patrons to purchase and you expect FULL payment we as consumers expect quality product or resolution when errors occur.

Love my tote carry all day I been wanting this bag for a long time..

The bag works great for all of my essentials. I love the quality, style and vibrant colors to choose from. I’ll definitely be purchasing more of these bags to go with the travel sets I’ve already purchased!

Will report to the BBB. Order number TC286998. I noticed there is a lot of customers who have gotten scammed like me and my boyfriend did. We order on 12/09/24. Nothing was never shipped, they gave us a gift card for the trouble, so we waited. They emailed us saying that the luggage have been shipped but when we tried to track the tracking number, the shipping company said the it was not shipped yet. I emailed tote and carry several times and they stopped responding. Please email me if you are having issues with getting your items shipped or a refund. Email me at bigkellysec.1 Gmail com

It was a little rocky starting out, but it's gotten better!!!!! No complaints here, love their products and the products themselves are AMAZING!!!!! THANK YOU!!!!

Even though the delivery was longer than I thought it would take, it was well worth the wait. The quality and color was on point. Truly enjoy my bags

Theres no real attempt to fix these issues. This company post the same generic reply to all issues. "If you could provide more details or reach out to us we’d greatly appreciate the opportunity to make things right."
They don't attempt to make anything right they won't reach back out at all. Your money and product just gone. I ordered in September.
Your feedback isn't important to them at all. They don't care about restoring your trust.

Omgggggggg I ordered on 12/12/2024 and my order has not been shipped nor can I speak to a live person. I looked on different social media sites and noticed I’m not the only person that haven’t received their items. I emailed and an AI replied stating it will escalate this matter. I was definitely impressed how Efficient the AI was. This is not my first time ordering from this company and will be honest I had no issues last year when I received my luggage set. I love my set and I have recommended a lot of friends and family to purchases. My other emails they ignored me without giving me an explanation on why my order has not been shipped. They should at least email us and inform us all when it’s gonna be shipped or delayed. The customer service is just ridiculous and unprofessional especially being a reoccurring customer. I would be more understanding if I was kept in loop. Suggestion why not email your customers and just tell us the truth of what’s going or post on your social media that you identify the issue and you’re working on it. We would definitely respect that so it gives us the opportunity to cancel our order or just wait.