totencarry.com Opiniões 

208
•
TrustScore: 3 em 5

3,1

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Classificada 3 em 5 estrelas

You don't know how good the quality really is until time & after use. I've had my Tote-n-carry set 3 yrs and it's already starting to peel, as if I've had 10+ years. I hv video, but can't load it! Fo... Ver mais

Classificada 5 em 5 estrelas

From my first purchase of the appollo ll Black faux snake skin luggage 🧳 I knew I found my new home for traveling in style 😎 Then back in August I ordered the black tactical vest t-shirt and cap... Ver mais

Classificada 1 em 5 estrelas

Tote & Carry Doesn't deserve 1 star! They will keep telling you items were delivered but you won't receive a tracking number. I've been waiting on a luggage set since May and haven't received anythin... Ver mais

Classificada 5 em 5 estrelas

TotenCarry has changed the game in traveling in style. Every piece I have purchased has been nothing but top quality. I get compliments when in the airport on my royal blue backpack and duffle set. M... Ver mais

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3,1

Aceitável

TrustScore: 3 em 5

208 opiniões

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Todas as opiniões

(208)

15 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I bought from Tote and Carry because I…

I bought from Tote and Carry because I was excited to support a black owned brand. The bags are simple and gorgeous, just my type. I didn't immediately use the purses right away and left them in their original packaging.

Within a month of everyday wear to work the threads on the large burgundy tote were peeling and the magnetic closure was not working. More threads started to come out.

Next I got out my mini mustard tote and fell even more in love. I used the bag a total of less than 8 times and it had the same problems as the burgundy tote. I reached out to customer service and they sent one replacement and a giftcard which resulted in me having to spend some more money. May not have been much but it should have been zero. In under a two weeks the replacement bag has started showing signs of wear in tear. The magnetic closer won't work and one of the gold buttons dislodged so quietly I didn't notice at first. I reached out to customer service and they said it was out of warranty as well as they've never had so many issues with bags. I did not like the implication as I'm not rough with the bags and I'm not over stuffing them. There are no scratches or marks, only lose threads and non working magnets.

"At Tote&Carry, we take the quality of our products seriously and work hard to ensure our customers are satisfied. The concerns you’ve raised about the Mustard Mini Tote Bag, Burgundy Mini Tote Bag, and the Coffee Mini Tote Bag have not been reported by any other customer, and we haven't found any manufacturing defects in these items."

Had I read the reviews here I would've known immediately that I should've gone for a backpack instead of a purse.

By the way I sent pictures to customer service so I know they know it isn't "normal wear and tear" because there's nothing normal about a gold button they put there dislodging with NO scratch marks, tears, or distress to the fabric

18 de outubro de 2024
Opinião espontânea
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Resposta da totencarry.com

Thank you for your feedback. We're truly sorry to hear that your experience hasn’t met your expectations. After carefully reviewing your warranty claims and the photos you sent, we provided a replacement for the Mini Tote Bag, issued a gift card for the Mustard Mini Tote Bag when it was out of stock, and offered a discount for any future purchases, which is still available to you. While we determined the issues with the Coffee Mini Tote Bag were due to normal wear and tear, we deeply regret that you weren’t fully satisfied with the resolution. Please feel free to reach out if you need further assistance, and we’re happy to continue supporting you as a valued customer.

Classificada 5 em 5 estrelas

I don’t travel anywhere unless I have 2…

I don’t travel anywhere unless I have 2 pieces of travel luggage from Tote n Carry!!!!! No matter where I go, everyone wants to know where did I get my luggage from, and I have to let them know that it came from the BADDEST LUGGAGE company called Tote n Carry!!!!! They immediately search for Tote n Carry and start smiling. Microphone dropppppp !

17 de outubro de 2024
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Resposta da totencarry.com

It’s the best feeling knowing we’ve helped you travel in style and confidence. We can’t thank you enough for spreading the word and being such an amazing supporter of the Tote&Carry family. Safe travels, and we can't wait to see where you and your luggage head to next! 💼✨

Classificada 5 em 5 estrelas

I have purchased 5 sets and just…

I have purchased 5 sets and just recently purchased an XL duffel to complete a 3piece set to give to my daughter. She loves the XL duffel. It holds all her things perfectly. She has gotten tons of compliments on the look and quality of the leather. Five stars for sure!

10 de outubro de 2024
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Resposta da totencarry.com

thank you so much for your continued support! We're thrilled to hear that your daughter loves her bag and that it’s been receiving so many compliments. It’s always our goal to provide quality and style, and hearing this just makes our day! We're so grateful to have you as part of the Tote&Carry family and can’t wait to continue helping you and your loved ones travel in style!

Classificada 5 em 5 estrelas

I have literally purchased over 20…

I have literally purchased over 20 different bags from tote and carry through the years and I wear every single one of them!
They are of great quality/design and I will continue to be a loyal customer!
Thanks for making affordable luxury bags!

11 de outubro de 2024
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Resposta da totencarry.com

Thank you so much for your incredible loyalty and support over the years! We're beyond grateful to hear that you’ve been enjoying all 20 of your Tote&Carry bags! It means the world to us to know that our designs and quality have been a hit with you. We’re excited to keep bringing you more affordable luxury, and we’re honored to have you as a valued member of the Tote&Carry family! 🙌💼✨

Classificada 5 em 5 estrelas

Beautiful items and great service!

I have been purchasing from T&C for quite a while now and have never had any issues. The products are beautiful, I always get lots of compliments. I have purchased duffle bags, backpacks, chest bags, and purses. I love every item. The customer service is always top tier. Definitely will continue to purchase.

1 de agosto de 2024
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Resposta da totencarry.com

We're delighted to know that you've had such a positive experience with both our products and customer service. It's wonderful to hear that you've received so many compliments on your duffle bags, backpacks, and purses. We look forward to continuing to provide you with items you love. Your support truly means the world to us!💖

Classificada 5 em 5 estrelas

Prompt Response & Quick Service

I’m not sure who helped me but whoever did, did a wonderful job! The service from the Tote n’carry support team was so fast and solution driven. I purchased a rolling duffle backpack set for my boyfriend and I and we love it. However, his backpack had a faulty zipper and we submitted the request for an exchange to the company and they responded promptly. They made me feel at ease with this issue and submitted an order for a replacement the following day. Overall, my issue was resolved less than 2 days.

I will be purchasing more items soon because the material is high quality and the support is excellent.

Thank you for your support Tote n’ Carry team!

30 de setembro de 2024
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Resposta da totencarry.com

Thank you for taking the time to share your experience! We're delighted to hear that our support team provided prompt and effective assistance with your exchange request for the rolling duffle backpack set. It’s wonderful to know that you and your boyfriend are enjoying the high-quality materials of our products. Your satisfaction means the world to us, and we truly appreciate your loyalty. We look forward to serving you again soon,happy shopping! 💖✨






Classificada 5 em 5 estrelas

Buy it sis!!! You won’t regret it

This company is A1. Abdou was the representative that assisted me. They were very responsive, helpful, patient, and informative. The quality of the products I received are far better than I’ve expected. To date: I’ve purchased the neon pink 3 piece suitcase set (2022), Black Apollo 2 2 piece suitcase set (8/2024), the Red Apollo 2 roller travel set (9/2024), Emeral green Apollo 2 roller travel set (9/24), Black Apollo 2 roller travel set (9/2024), Red Apollo 2 travel set (9/2024), Neon Pink Apollo 2 roller travel set (8/2024), Neon Pink 3 piece travel set (2022). Promise this is 0 cap. I wish I could upload photo of everything so you could see. I’ve purchased many for myself, my husband, family & friends, and even my mother in law :-) (LOL) That’s how good the quality is. The colors are vibrant and even more beautiful than the stock photos.

22 de setembro de 2024
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Resposta da totencarry.com

Thank you so much for your glowing review! We're thrilled to hear about your positive experience with Abdou and our team. It’s fantastic that you’ve chosen Tote&Carry for all your travel needs, and we’re honored to be a part of your adventures. We appreciate your loyalty and support in sharing our products with your family and friends. If you ever want to share photos of your beautiful luggage, we’d love to see them! Safe travels, and we look forward to serving you again soon! ✈️💖

Classificada 5 em 5 estrelas

The support from Tote & Carry is…

The support from Tote & Carry is excellent.. I had a issue with the carrier and they immediately helped me

29 de setembro de 2024
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Resposta da totencarry.com

Thank you for your kind words! We appreciate your feedback and are glad to hear that our team was able to promptly resolve your issue with the carrier. Providing excellent support to our customers is a top priority, and we’re pleased to know we met your expectations, We value your support and look forward to serving you again in the future!

Classificada 5 em 5 estrelas

Lovely unique pieces of luggage and bags

I have enjoyed several luggage,purses, and backpacks in several colors for the past 2 years. Everytime I travel with my luggage and matching backpack I get compliments. I love love my Totencarry pieces. I hope highly recommend them.

26 de setembro de 2024
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Resposta da totencarry.com

Thank you so much for your wonderful review! It’s fantastic to know that you receive compliments while traveling with your matching pieces your support means the world to us! We truly appreciate your high recommendation, and we look forward to continuing to serve you in the future.

Classificada 5 em 5 estrelas

Tote & Carry Don't Go On A Trip Without It!

I saw my oldest daughter with her Tote & Carry roller bag & matching backpack while visiting in Atlanta 2 Christmases ago! I loved the look, exceptional quality and feel & told her I had to get a set for myself! Then she told me the price and it was a done deal!
When we returned home I placed an order the next day for the green roller bag and backpack! When my wife and I went to Florida in February I easily received over 30 compliments on both pieces! Several people asked where I got them and proudly told them Tote & Carry! I swear 3 people pulled it up in their phones while sitting I the airport and placed an order!
I truly love the level of professionalism, support when you call and quick delivery on orders!
Keep up the great work!

18 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Tote & Carry Apollo 1 05 sling shot…

Tote & Carry Apollo 1 05 sling shot Vest black & Mustard yellow tactical vest I brought these two vests and they are luxury item clothes for me at a reasonable price point the mustard yellow tactical vest was wrong size so I reached out to Tote & Carry and they sent me a replacement one no problem they do have great customer service even though it’s through email and shipping was a bit long on getting my replacement vest yet I’m very satisfied with the service and items tote & carry has as far as sizing I believe you can go with your normal size I have not bought a bag as of yet but I hear that the bags are big inside and useful and the colors they have are gorgeous I gave 5 stars because I love my items and especially the mustard yellow vest very classy and different and overall customer service is very good

6 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great service!

From my first purchase of the appollo ll Black faux snake skin luggage 🧳 I knew I found my new home for traveling in style 😎
Then back in August I ordered the black tactical vest t-shirt and cap, however the t-shirt and cap showed up, but nit the vest, so I contacted T&C and provided the necessary documents and pictures 📸 and T&C promptly took care of the issue and I (practically overnight) received my vest! ❤️ and all other items I ordered were shipped and delivered without a single issue!
Thank you T&C!

5 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

GREAT CUSTOMER SERVICE

Well, I've been a Tote&Carry Customer for some years now. I just recently had to contact them about an recent order just as I did about 1 year ago. I'm saying that to say, both issues about my orders we're looked into by T&C and both were corrected. I am Truly Thankful that I'm a valued customer and will continue supporting them. I get so many compliments every time I step out/Travel with Travel Sets. I think I've just purchased my 10th set and I'm not done just yet. Oh, I even received a verbal phone call so they could be sure that my order was accurate and to inform me that it was being shipped right out. What a Great Team.

13 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Love it!!!!

I had a great experience with TC. The customer service has been top notch. They are very helpful. Items arrived on time and as described. I love my red bottom bag and personalized name tag on my bag. I love my purchase and will continue to order from Tote&Carry. Amazing

6 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Omg !!!!!!

Omg !!!!!!! These people are sooooooo professional!!!!! They have quality products without breaking the bank. Customer service is the best I’ve ever encountered. They are AMAZING OMG I had the best experience and I haven’t even got my order yet I had a little mishap when ordering, which was my fault and the man or woman helped me SOOOOOOOO GOOD !!! I’ll definitely order more !!! I had the absolute best experience the answer me back in a timely manner the best you would not be disappointed, had been looking at this product for a while all of my friends have sets they are even more beautiful in PERSON !!!!!! You won’t be disappointed

5 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I love this brand!

I love this brand. I starting ordering in different pieces since February and each one of them have been high quality, durable, and stylish. I traveled recently with my backpack and roller duffle and I recieved soooo many compliments from the uber driver to the hotel staff to my peers. Everyone wanted to know where I got my bags from.

24 de agosto de 2024
Opinião espontânea

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