Totscove Opiniões 12

Resposta da Totscove

Actualizada a 8/02/2026

Dear Aaliyah,

We appreciate you bringing this to our attention. We sincerely apologize for the length of time it took to address your concerns regarding the buggy’s condition upon arrival.

We take the quality of our products seriously. It appears there was a delay in the internal review of the documentation you provided, which led to a breakdown in communication. We understand that a formal resolution process is currently active through your provider, and we are following that process to ensure this is concluded appropriately.

We take full responsibility for the products that reach our customers, regardless of transit issues. We understand a formal dispute process is currently underway with the bank, and we fully respect that outcome to ensure you are made whole.

We have taken your feedback to heart and are currently retraining our support team to ensure that damaged items are handled with the immediate priority they deserve. We are truly sorry for letting you down on this occasion.

Best regards,
The TotsCove Team

Resposta da Totscove

8/02/2026

Dear Clara,

Thank you for reaching out. I’d like to assist you with this matter, but unfortunately, I couldn’t find any details about your order/case in our system. Could you please provide your full name, order number, and the email address used for the purchase? This will help us investigate further and resolve this for you.

We take all customer concerns seriously and aim to address them as quickly as possible. Once we have more information, we’ll review the situation thoroughly and follow up with you.

Thank you for your patience, and I look forward to your response.

Kind regards

Resposta da Totscove

8/02/2026

Hello dear,

We can confirm that TotsCove is a legitimate business and definitely not a scam. While we sincerely apologize for the shipping delay caused by customs processing during the holiday period, we have fully honored your request for a refund.

As per our records, a full refund was processed on December 16, 2025, and a notification was sent to your email at that time. Depending on your bank, the funds should have appeared in your account shortly after.

We always aim to resolve delivery issues fairly, and in this case, you have been fully reimbursed as requested. If you have any further questions regarding the transaction, please feel free to reach out to us at hello@totscove.com.

Best regards,
The TotsCove Team

Resposta da Totscove

8/02/2026

Hi Helen,

Thank you so much for the kind words! We’re thrilled to hear your nursing pillow and blanket arrived early and that they’re as soft as you hoped. We know how important those cozy moments are with a new little one, and it means the world to us to be a part of them.
Enjoy the snuggles!

Kinds regards

Resposta da Totscove

8/02/2026

Dear Brandy,

Thank you for reaching out. I’d like to assist you with this matter, but unfortunately, I couldn’t locate any details about your case in our system. Could you please provide your full name, order number, and the email address used for the purchase? This will help us investigate further and resolve this for you.

We take all customer concerns seriously and aim to address them as quickly as possible. Once we have more information, we’ll review the situation thoroughly and follow up with you.

Thank you for your patience, and I look forward to your response.

Kind regards

Resposta da Totscove

Actualizada a 8/02/2026

Hi Ping,

We are sorry to hear that your experience did not meet expectations.

Regarding your order, we acknowledged that the wrong item was delivered and reached out immediately to resolve this for you. We requested photos of the incorrect item so we could send a replacement or issue a refund, but we did not receive a response to that request before the chargeback was opened.

Regarding your other concerns:

Security: We use Shopify Payments, a PCI-compliant processor. We never see or store your full credit card details. Any unauthorized activity on your card is entirely unrelated to our store and likely a coincidence that should be reported to your bank.

Global Fulfillment: Like many modern brands, we utilize global fulfillment centers in Asia to keep our products affordable and offer free worldwide shipping, and this is clearly stated in our shipping policiy.

Outcome: As you successfully claimed the funds back through your bank, the order has been fully refunded.

We take all feedback seriously as we continue to grow and improve our quality control.

Kind regards,
Cindy