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Informações sobre a empresa

  1. Agência de viagens

Escrito pela empresa

TourScanner is an aggregator of tours and travel activities. You can easily find tickets for attractions and museums, outdoor activities, sightseeing tours, food experiences, shows and much more.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

11 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 1 em 5 estrelas

Could not cancel my tour despite the…

Could not cancel my tour despite the offer saying it was refundable. No customer support, no phone number to call, just silence. Total scam.

1 de agosto de 2025
Opinião espontânea
logótipo da TourScanner

Resposta da TourScanner

Hello. We do not sell tours, we link to websites selling tours. Therefore, you didn't buy on our website and you are mistakenly writing a review for something not referred to us.
Moreover, you didn't contact us. We have an email address to contact on all our websites. Even if we can't make ourselves modifications or refunds to the products boughts on other websites, we always help final customers to find the direct contact with the vendor and get a solution and refund when possible.
If you had sent us an email, we would have had helped you. :)

Classificada 5 em 5 estrelas

A one-stop shop for comparing tours

A one-stop shop for comparing tours. Before booking a tour (or hotel stay or plane ticket), I always compare the options from different providers to make sure I'm getting the best deal. TourScanner offers an easy way to do this without having to filter through all the sponsored ads on Google, which has become a bit of a mess lately. I've used this site recently to book boat tours and wine tastings in Portugal, France and Spain. The experience was seamless and convenient.

20 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great website to save money on tickets and tours

I’ve been using TourScanner to plan several of my latest trips, and I love the convenience of it. I no longer have to spend hours googling the best deals on tickets and tours, as the website compares different travel agencies for me and presents me with the best offers and prices. Highly recommended!

6 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Hat alles perfekt geklappt, Weiterempfehlung :)

Wir wollten in unserem Spanien-Urlaub mehr von Andalusien sehen als nur Malaga, wo wir unsere Ferienwohnung hatten und daher haben wir nach Touren in die Umgebung gesucht. Auf Tourscanner konnte man die ganzen Angebote super vergleichen und da es vertrauenswürdig aussah, habe ich dann unsere erste Tour nach Granada auch darüber gebucht. Die Abwicklung war super einfach, Tour anklicken und man wird direkt zum Anbieter weitergeleitet und zahlt dann dort. (Der Preis ist der selbe, ich vermute da gibts dann Provisionen für die Weiterleitung.) Die Tour selbst war super schön, unser Guide Carlos war so nett und hat einfach alles über die Stadt gewusst. Ich kann die Seite auf jeden Fall weiterempfehlen und werde beim nächsten Urlaub noch eine andere Tour ausprobieren.

20 de abril de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Falsely advertised tours and no support

We were deeply dissatisfied with our travel experience and follow up. We made a booking via Tourscanner.com for a trip to Gozo Malta for 120 euros. The booking experience itself was positive and felt trustworthy. On the website itself there was no mention of the tour operator ‘Supreme Travel’. When researching them after the trip, I do see plenty of negative reviews.

The tour itself did not meeting our expectations at all. First of all, we were promised a hotel pickup and drop off. After booking, we were contacted to inform the pickup location was unilaterally modified, which required us to walk 20 minutes to a different hotel. Then we were rushed into a minivan without any context. We were very skeptical because the driver did not ask for our tickets, seemed entirely unaware of the trip details, and was very agitated. We calling via the contact details we received (from Supreme Travel) we received equally confusing information (e.g that the ferry ticket was not included, while this was explicitly mentioned).

After a hectic start, we ultimately boarded the coach bus. During the trip we uncovered other unpleasant surprises: the promised lunch was not included (“this was replaced by a temple visit, but has not been updated on the website”) and we wouldn't be visiting the Citadel in Victoria (“traffic conditions don't allow this”). The train ride was extremely brief and unsafe.

The trip has been the polar opposite of what we wanted and expected. We reached out to Tourscanner. However we then noticed they were only a search engine, and all actual bookings were processed by another firm called Tiqets. We talked to them for support via Whatsapp during the trip and they told us to wait until the trip ended. We waited and reached back out, and were again turned down again. The support was not helpful at all. There was no compensation, and no mention of any changes to improve their information on the site (e.g. mention the tour operator).

In summary: despite of the overall positive reviews of Tourscanner, I would not consider it in the future because they offer falsely advertised tours and are not willing to help afterwards.

13 de maio de 2024
Opinião espontânea
logótipo da TourScanner

Resposta da TourScanner

Dear Jerôme,

Thank you for taking the time to write this review. Your opinion is very important to us as we continuously want to grow and improve our service. We are very sorry to hear your experience didn’t go as expected, and we understand your disappointment.

As you mentioned, TourScanner is a search engine and not the merchant of record nor the tour operator, and the disservice was not provided by us. We try our best to offer the best search and comparison experience to our users, also helping in the post-booking process through our customer service. Therefore the 2-star review might not represent well the evaluation of our service.

Nevertheless, we take your comment as an indication for future improvements and we’ll do our best to improve. If you have any other concerns or questions, please feel free to contact us via hello@tourscanner.com

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