Using DPD as courier,who are useless as a delivery service. Dishonest service, supposed to be next day delivery according to Amazon,but DPD soon put paid to that! Drivers sending "sorry we missed you... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Absolutely amazing service from this shop! Bear was purchased Thursday evening and he's here with me today (Saturday morning)! Such an excellent price for this beautiful bear (50% off rrp) and an extr... Ver mais
Curt email response, basically saying you sort it out, despite the website saying they were happy to help with all customer enquiries. As previously mentioned by someone, once the money is spent they... Ver mais
A empresa respondeu
Was looking for a specific Warhammer box and came across the toyemporium. At first was a little skeptical at the price as it was dramatically cheaper than anywhere else! But had free postage too. Wh... Ver mais
2,7
Mau
28 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 71% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service, absolutely no problems, many thanks!
When I found a great price for the Warlord games Black powder set I wanted, £156, I was initially put off by the poor reviews for the Toy Emporium on Trustpilot.
Further investigation revealed that they sell a lot of items on eBay and Amazon and these reviews were good.
So I decided to take a chance, and it worked, item arrived quickly (2 days) well packed in good condition and at a brilliant price.
The only slight complaint was with DPD status reporting... waiting to collect... waiting to collect... waiting to collect... arriving in 8 hours!
Thought this deserved a review: Excellent service, absolutely no problems, many thanks!
24 de setembro de 2023
Opinião espontânea
Curt email response
Curt email response, basically saying you sort it out, despite the website saying they were happy to help with all customer enquiries. As previously mentioned by someone, once the money is spent they don't give a damn.
Would not use again, the world is becoming an awful place.
21 de maio de 2023
Opinião espontânea
Resposta da Toyemporium
Hello Heather,
As far as we can see you have never purchased from us so we have absolutely no idea what you are referring too, or what you were asked to 'sort out'.
I thing you maybe have got us mixed up with someone else, or just like posting negative feedback for no reason.
Maybe you can elaborate to what your particular issue is.
Well what rude and arrogant people that…
Well what rude and arrogant people that run this shop.I had placed several orders before Christmas,when I had questions about my delivery they said I was wasting their time.When another order came in a box with an empty box a plastic bag ,I was concerned because I had ordered 2 bears the plastic bag contained a bear.I was told DPD had delivered my order that it was within the one box.I contacted them they basically accused me of being a liar and said both the bears I ordered had been delivered.To cut a very long story short another DPD van turned up within minutes and I had my other bears and an empty cardboard box inside a cardboard box.I rang to tell them I had Now received the 2 bears ,they called me a liar and that both bears came in the same delivery and I was trying to defraud them .Needless to say I will not be purchasing anything else from this shop.Ever .
4 de janeiro de 2023
Opinião espontânea
Resposta da Toyemporium
Hello Nadine,
When you say you are not going to order from us 'ever' again, I assume you were not counting the 35+ orders you have placed this year alone?
We can only assume you do not want anyone else to take advantage of our many, and exclusive, half price offers!
And you claiming non receipt for items that had in fact been delivered was the issue, so not sure why you are blaming us for your actions.
Rude retailer who refused to refund a faulty item
Do NOT buy from this company. They sent me a faulty item and refused to refund me per my consumer rights. I have never met such a rude retailer - they accused me of swapping the item like another review has stated. They made a number of false accusations and refused to provide a refund. In the end I had to file a section 75 claim via my credit card company to get my money back.
25 de novembro de 2022
Opinião espontânea
Resposta da Toyemporium
Hello,
Could you provide your full name as we have no idea who you are, and what you are referring too.
But assuming you are the Jessica we thing you are then what your claiming here is completely false.
Amazing shop
Got a charlie bear worth £145 for £87 with their winter sale and extra 10% off. Delivery was super quick came in 2 days and the bear is so gorgeous. Can’t recommend enough!
30 de dezembro de 2022
Opinião espontânea
Awful company AVOID
Awful company , send faulty goods and want you pay return to value 3.99 tracked and signed for , cover self pay on p pal we sent photos of bear, company said could not see fault ? so i decided liase ppal and charlie bears confirmed sadly it is a known fault in this bear, we did not want it happy to return, but wanted distance selling laws . (if faulty they pay) paypal kindly paid return NEVER EVER USE AGAIN , now know this happened to many people , take your money and do not want to know
22 de dezembro de 2022
Opinião espontânea
Excellent Company :)
I have been buying Charlie Bears from Toy Emporium for a while now from their website, Amazon and Ebay and cannot fault their service.
Items arrive very quickly and extremely well packed, bears are boxed, but also put in a bag so that they do not get damaged if the box gets wet (lol sometimes so well it takes a while to get into them)
Overall a fabulous company to buy from as their customer service and communication is the best I gave seen from a Charlie Bear stockist.
Will continue to use them in the future and recommend :)
20 de maio de 2021
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.