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Toylandeu Opiniões 11

•
TrustScore: 4 em 5

3,8

Loja de brinquedos para crianças
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Informações sobre a empresa

  1. Loja de brinquedos para crianças
  2. Loja de materiais educacionais

Escrito pela empresa

About ToylandEU.com ToylandEU.com is an independent online toy store providing affordable, high-quality toys to customers worldwide. Important — Please Read We are ToylandEU.com. We are not affiliated with any other business using the name “Toyland.” There is widespread confusion online due to unrelated companies using the word “Toyland.” Some search results, reviews, and discussions — including those on forums and Reddit — refer to entirely different businesses. These are NOT us. To be absolutely clear: -We do not sell on eBay -We are not based in Australia -We are not connected to any other “Toyland” brand or seller -We are not the “Toyland” referenced in the eBay Reddit thread If you are not on www.toylandeu.com, you are not dealing with our business. What We Do We offer a wide selection of toys including educational toys, RC toys, puzzles, and trending products, with worldwide shipping and a focus on value and variety. Our Commitment We take our reputation seriously and actively work to provide clear communication, reliable service, and fast resolution of any issues. We encourage all customers to evaluate ToylandEU.com based solely on verified experiences with our store — not unrelated third-party information.

Informações de contacto

3,8

Bom

TrustScore: 4 em 5

11 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

I just moved and accidentally ordered…

I just moved and accidentally ordered this to the wrong address. I immediately emailed, called and texted to update the address or cancel the order. There was plenty of time to correct the address or cancel the order before it shipped since I had contacted them within minutes of the order being placed on all three of the ways they provide to contact them. Toylandeu didn't respond to my email. They responded to my text the next day, which was only after I sent a followup text, which isn't helpful. The phone call I couldn't reach a real person but their AI said she would update my address and obviously it didn't work. This was a birthday gift for my daughter and it still got sent to the wrong address. There was no reason that should have happened. Toylandeu doesn't offer great communication or customer support.

UPDATE- their response to me should tell you everything you need to know about this company. Also what they said isn't true and I have documents to prove so. I messaged them the day before it shipped. Also they only responded once NOT repeatedly. This response wasn't until 18hrs after all of my messages and they said it had shipped, when in fact it had NOT yet shipped per carrier documents and timelines. Their policy says you have 24hrs to cancel or update an address. They did not help correct my mistake even though it would have been so easy to. The slight about my address.... with technology these days it automatically fills your information and I didn't catch it hadn't been updated when one of these automatic fills. Mistakes happen and I made one and toylandeu could have easily helped me but choose not to. This company's response and customer service leave much to be desired.

23 de abril de 2026
logótipo da Toylandeu

Resposta da Toylandeu

Hello, you ordered with the wrong address. We then told you repeatedly that we cannot change the address after we ship. So, you are correct. And our shipping policy clearly covers such problems. Sadly, we are not international couriers nor airplane pilots and we cannot divert packages after they ship when a customer doesn't know their own address.

Classificada 1 em 5 estrelas

I haven't received my item as of yet

I haven't received my item as of yet. Where is it?

20 de abril de 2026
logótipo da Toylandeu

Resposta da Toylandeu

Hello, you receive automated emails at each package scan. Here is your tracking page again: https://toylandeu.com/apps/tracking?nums=CNG00812167309487

We do not understand why you just didn't click the emails to track rather than leave a review like this. And our shipping and faq pages answer most concerns.

Classificada 1 em 5 estrelas

I'm still missing my foot pads

2 de abril de 2026
logótipo da Toylandeu

Resposta da Toylandeu

Hi Steven, our last communication ended with you being very happy. Can you update this review? To review, you ordered the pro model (wireless). Your set did not include foot pedals but we gave you that big gift card anyway ;)

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