After our last experience, which was not great, we were hesitant to go again. However, this time we were extremely pleased with the whole process. Communication was great and the DHL delivery was the... Ver mais
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Leia as opiniões dos outros
Ordered two packages. One was delivered, one was not, until we notified them and then it took another two weeks. Product was not as described (false advertising) and only partial refund (15%) offered.... Ver mais
Great service, fast delivery of a product that isn’t available at mainstream NZ shops (inflatable toddler tent bed). Had looked to bring this in myself but I’m happy I went with toys central.
I ordered Spideys friend Green Goblin, toy, exactly what my grandson wanted. Received earlier than expected and in good condition. Great tracking and updates on where package was during its journey... Ver mais
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 81% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Just easy to order online
Great customer support
Great customer support, able to help with and queries
great trade product was spot on
great trade product was spot on, communication was great also will buy again
Rainbow Hematite 5 stars
Service is good and the rainbow hematite arrived on time in good condition; it was even better than the picture. I could not have purchased a better crystal
anywhere in New Zealand what an amazing shop.
AA++ fast response and replies etc
AA++ fast response and replies etc, great to deal with
Products arrived in a timely way
Products arrived in a timely way, in good condition and as advertised
Great communication
I emailed asking for an update because the tracker wasn't working. The communication I received back was prompt, informative ,and courteous.
Easy purchase and goods as described
when I complained that my toy order had…
when I complained that my toy order had not been delivered on time, the management gave it top priority and it was delivered in a couple of days.
Full set of blind boxes ordered - 1 individual delivered.
I ordered a set of blind boxes, to receive 1 individual box. I contact them to return the item and get a refund as it is the incorrect item, to be told that I need to cover the return shipping + tracking to United States. Shipping to US from NZ costs small fortune, heaps more than the product itself. Yet they won't process the refund.
Why would I pay over $100 for an individual box that I can get from the original store for $25.
Tried calling the contact number provided on the emails, the contact number is registered to a different company and they staff have no idea what is happening.
Definitely a scam website.

Resposta da ToysCentral New Zealand
The service was fantastic.
The service was fantastic. The delivery was on time and I received the product I ordered.
Very straight forward to shop online
Very straight forward to shop online. Found the only shortcoming was less than obvious declaration of delivery time
Its good. Challenging
Its good. There were a few misunderstandings on how to assemble the tank but other than that, its great
The ordering was easy and clear and the goods arrived in a reasonable time and they were well packaged ready well safe from damage
The goods were very easy to order. The website was very easy and clear to use.
It has been well written.
Spinner is an awesome game
Toys Central New Zealand are not a NZ company.
This company advertises Toy Central New Zealand which is false. When I did have a potential issue with the product, you get told you have to send it back to their address in South Plainfield in the United Staes. That the cost is my cost. I feel their needs to be more transparency where you are buying from, along with where the product is coming from. I made another purchase, I bought my son two car seats that I now know come from Germany, they were meant to turn up 5 days ago. That date was communicated from Toyscentral, When the day passed I communicated again. They now tell me they don't have a date the product will turn up, just a tracking reference. For me a lot more transparency would be great as its definitely not an NZ company. Updates on product arrival or adjustments I felt very poor. Given the value of the products I bought, I now feel safer buying else where.

Resposta da ToysCentral New Zealand
The communication was good and the…
The communication was good and the delivery was prompt.
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