ToysCentral New Zealand Opiniões 

199
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

After our last experience, which was not great, we were hesitant to go again. However, this time we were extremely pleased with the whole process. Communication was great and the DHL delivery was the... Ver mais

Classificada 1 em 5 estrelas

Ordered two packages. One was delivered, one was not, until we notified them and then it took another two weeks. Product was not as described (false advertising) and only partial refund (15%) offered.... Ver mais

Classificada 5 em 5 estrelas

Great service, fast delivery of a product that isn’t available at mainstream NZ shops (inflatable toddler tent bed). Had looked to bring this in myself but I’m happy I went with toys central.

Classificada 5 em 5 estrelas

I ordered Spideys friend Green Goblin, toy, exactly what my grandson wanted. Received earlier than expected and in good condition. Great tracking and updates on where package was during its journey... Ver mais


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

199 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 81% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(199)

63 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Rainbow Hematite 5 stars

Service is good and the rainbow hematite arrived on time in good condition; it was even better than the picture. I could not have purchased a better crystal
anywhere in New Zealand what an amazing shop.

31 de julho de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Great communication

I emailed asking for an update because the tracker wasn't working. The communication I received back was prompt, informative ,and courteous.

9 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Full set of blind boxes ordered - 1 individual delivered.

I ordered a set of blind boxes, to receive 1 individual box. I contact them to return the item and get a refund as it is the incorrect item, to be told that I need to cover the return shipping + tracking to United States. Shipping to US from NZ costs small fortune, heaps more than the product itself. Yet they won't process the refund.
Why would I pay over $100 for an individual box that I can get from the original store for $25.
Tried calling the contact number provided on the emails, the contact number is registered to a different company and they staff have no idea what is happening.
Definitely a scam website.

9 de julho de 2025
Opinião espontânea
logótipo da ToysCentral New Zealand

Resposta da ToysCentral New Zealand

Dear Customer,

Thank you for your review.

We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?

Once we have this information, we will be able to investigate further and get back to you as soon as possible.

Warm regards,
ToysCentral

Classificada 2 em 5 estrelas

Toys Central New Zealand are not a NZ company.

This company advertises Toy Central New Zealand which is false. When I did have a potential issue with the product, you get told you have to send it back to their address in South Plainfield in the United Staes. That the cost is my cost. I feel their needs to be more transparency where you are buying from, along with where the product is coming from. I made another purchase, I bought my son two car seats that I now know come from Germany, they were meant to turn up 5 days ago. That date was communicated from Toyscentral, When the day passed I communicated again. They now tell me they don't have a date the product will turn up, just a tracking reference. For me a lot more transparency would be great as its definitely not an NZ company. Updates on product arrival or adjustments I felt very poor. Given the value of the products I bought, I now feel safer buying else where.

20 de junho de 2025
Opinião espontânea
logótipo da ToysCentral New Zealand

Resposta da ToysCentral New Zealand

Hi Gargz,

We're truly sorry for the delay with your order. This is not the kind of service we wish to provide. We assure you that this will be checked thoroughly, and corrective measures will be taken.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
ToysCentral

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