Trade Hero Australia Opiniões 72

Resposta da Trade Hero Australia

5/05/2026

Hi, thank you for the awesome review. Our 7HP tiller is definitely a powerhouse, and it's great to hear it's performing brilliantly in the garden.

We're glad the delivery reached you quickly even out in a remote area. Thanks for your support and we hope to serve you again soon.

Resposta da Trade Hero Australia

5/05/2026

Hi Tony, thank you so much for the fantastic review. We're thrilled to hear that the whipper snipper has been a great fit and that you're happy with the easy starting, line feed, and build quality.

Thanks again for taking the time to share your experience and we hope to see you again soon.

Resposta da Trade Hero Australia

5/05/2026

Hi Shane, thank you for taking the time to share your feedback and we sincerely apologize for the inconvenience this has caused you.

We would like to clarify that our hydraulic motorcycle lift is intentionally shipped without pre-filled hydraulic oil. This is a standard practice across the industry and is done to prevent oil from leaking during transit, which can not only cause a mess but also potentially damage the unit and its internal components during handling and shipping.

We appreciate your patience and understanding.

Resposta da Trade Hero Australia

5/05/2026

Hi, thank you so much for such a detailed and wonderful review.

We completely understand that the delivery cost to the Pilbara can be a bit of a sting, but we're so glad the condition of the crane and the value of the product made it worthwhile. Knowing it arrived in excellent condition all the way out to a remote location is exactly what we aim for.

Thank you for your support and for spreading the word — it truly means a lot to us.

Resposta da Trade Hero Australia

5/05/2026

Hi Doug, thank you for the fantastic review! We love hearing that — great item, great price, and prompt delivery is exactly what we strive for with every order.

We truly appreciate your support and look forward to serving you again!

Resposta da Trade Hero Australia

5/05/2026

Hi David, thank you for taking the time to leave a review! We're so glad to hear that the product was as described and that you are happy with it. That's exactly what we aim for.

We hope to see you again soon!

Resposta da Trade Hero Australia

5/05/2026

Hi Milan, thank you so much for your wonderful review.

We are thrilled to hear that you were happy with our pricing, delivery, and aftersales service. Feedback like yours truly means a lot to our team and motivates us to keep delivering the best experience possible for our customers.

We hope to have the pleasure of serving you again in the future!

Resposta da Trade Hero Australia

28/04/2026

Hi Luke,

Thank you for sharing your feedback. We always respond publicly so other customers have full context.

We assess every return under Australian Consumer Law, which we take seriously. In this case the unit was returned to us for a hands-on technical inspection. The inspection, completed on 22 April, found no leak present on the fuel tank, and identified that hot glue had been applied next to the bolts attaching the tank to the main unit before the unit was returned. Both findings were shared with you in writing, with video and photographs.

ACL protects consumers who take reasonable steps to mitigate damage. Permanent modification of a product before contacting the seller is not reasonable mitigation — it prevents independent assessment of the original condition. Despite the inspection findings, a partial refund was offered as a goodwill remedy, and you accepted that resolution in writing on 26 April 2026.

We would have welcomed the opportunity to assess and remedy the unit before any modification was made, and we remain available if you would like to discuss it further.

Resposta da Trade Hero Australia

3/03/2026

Hi Paul, thank you for your feedback! We’re thrilled to hear that you’re happy with the fast delivery and the quality of the product.

We appreciate your support and look forward to serving you again!

Resposta da Trade Hero Australia

2/03/2026

Hi Jubba, thank you so much for taking the time to share your experience, especially as a first-time buyer with us.

We’re really glad to hear that everything went smoothly — from the ordering process and communication right through to the fast delivery. It’s great to know the charger worked well and brought your battery back up overnight.

We truly appreciate your trust in us and are pleased that you’d consider purchasing from us again. If you ever need any assistance in the future, we’re always here to help.

Resposta da Trade Hero Australia

2/03/2026

Hi Michael, thank you so much for your wonderful feedback!

We’re thrilled to hear that the jack was exactly what you were looking for and that you were happy with the quick delivery. That’s exactly the experience we aim to provide.

We truly appreciate your support and look forward to assisting you again in the future!

Resposta da Trade Hero Australia

27/02/2026

Hi Mick, thank you so much for your wonderful feedback!

We’re thrilled to hear that you had a sensational experience and that everything — from shipping speed to tracking and product accuracy — met your expectations.

We appreciate your support and look forward to serving you again in the future.

Resposta da Trade Hero Australia

24/02/2026

Hi Jacques,

Thank you for sharing your feedback. We sincerely apologize for the experience you had with the delivery. Please understand that once the item has been presented to the courier, we unfortunately do not have control over the exact delivery timing. While we did provide your contact information to assist with the delivery, we apologize that this did not prevent the inconvenience. We have also raised this issue with our courier account manager for review.

Regarding the motorcycle table lift, we appreciate your feedback on the let-down mechanism. To help us properly assess the concern and provide a resolution, we kindly request that you provide detailed information about the issue, including photos and a short video demonstrating the problem. Please note that we have sold hundreds of this unit, and this is the first time we have received a concern of this nature. Your documentation will allow our technical team to review and advise on possible solutions.

We value your feedback and appreciate your cooperation in helping us address these matters.

Resposta da Trade Hero Australia

16/02/2026

Hi Adam, thank you for reaching out, and we’re truly sorry to hear about the incident. We completely understand how alarming and frustrating this must have been.

There are several factors that could potentially contribute to this type of issue:

Battery Condition: The forklift battery may have had an underlying fault, degradation, or internal short that could cause overheating during charging. Even batteries with limited use can develop issues over time that affect performance and safety.

Environmental Factors: Exposure to moisture, dust, or extreme temperatures can impact both the charger and the battery, potentially causing electrical faults or short circuits.

Electrical Load: Sudden surges, incompatible battery types, or irregular electrical load during charging can create conditions that lead to overheating or failure of the charger.

It’s important to note that this unit is a small-capacity battery charger, designed to operate within specific voltage and amp-hour limits. Batteries that exceed the charger’s rated capacity, have different chemistry, or require higher charging current may not be compatible. To ensure safe and proper operation, the battery being charged must comply with the charger’s specified voltage range, capacity rating, and charging profile.

We also wish to inform you that this incident was reported outside our standard 12-month warranty period, which unfortunately limits the options available for replacement.

We take safety reports like this very seriously and have documented the details for our technical team’s review.

We appreciate your feedback, and your observations will help us continue monitoring and improving our products.

Resposta da Trade Hero Australia

16/02/2026

Hi Keijo, thank you for your feedback! We’re glad to hear you’re happy with the quality, pricing, and delivery experience.

We truly appreciate your support and look forward to assisting you again in the future.

Resposta da Trade Hero Australia

16/02/2026

Hi David, thank you for your kind feedback! We’re delighted to hear you’re happy with our service, product, and quick delivery time.

We truly appreciate your support and look forward to serving you again.

Resposta da Trade Hero Australia

16/02/2026

Hi Kyle, thank you for your feedback and for letting us know about your experience.

Please be assured that all of our units are brand new and are carefully inspected prior to dispatch. The dents and dirt you’ve noticed may have been caused by courier mishandling during delivery.

We would be happy to review this further — kindly email us with details and photos of the concern, and our team will assess it promptly.

We appreciate your understanding and look forward to resolving this for you.

Resposta da Trade Hero Australia

12/02/2026

Hi Alan,

Thank you for your feedback! We’re pleased to hear that the process was easy and quick, and that your delivery arrived on time.

We appreciate your support and look forward to assisting you again in the future.

Resposta da Trade Hero Australia

12/02/2026

Hi Don,

Thank you for your feedback!

We’re glad to hear your order arrived on time. If you need any assistance or have questions in the future, feel free to reach out—we’re always happy to help.