Contacted them for extra keys for a new lock. Went above and beyond Excellent service from the team Especially Joanne
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Leia as opiniões dos outros
goods not received. contacted after 11 days, no response. Opened paypal case after 13 days and order was cancelled within minutes of this. received a one line email stating cancelled, no explanation o... Ver mais
I ordered a backset lock from Tradelocks, as their prices were much lower than anywhere else. I was not disappointed, despite there being some negative reviews. It came within two days and was a per... Ver mais
Fantastic service and super products. Always deliver on time and it's a fast turn around from ordering to having a delivery. Thank you trade locks for all your hard work. Kind r... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de hardware
- Decoração e Design de Interiores
- Loja de acessórios de hardware
- Fornecedor de cadeados
- Chaveiro
Escrito pela empresa
TradeLocks is a leading name when it comes to door hardware, security, domestic and auto locksmith tools. Brands include Fullex, Intelligent Hardware, Oro&Oro, UAP, Genuine Lishi, KeyDIY and many more. Buy your door hardware today!
Informações de contacto
UAP Ltd, Orbital 60, Dumers Ln, BL9 9UE, Bury, Reino Unido
- 0161 796 7268
- info@tradelocks.co.uk
- tradelocks.co.uk
Incorrect item received in the first…
Incorrect item received in the first instance
3 de novembro de 2021
Resposta da TradeLocks
Thank you for taking the time to give us your feedback. We are so sorry that you were sent the incorrect item in the first instance. Our goal is the total satisfaction of all our customers, and to provide a positive experience. We would like to get more detail about your experience so we can look into it for you. Please send an email to digital@uaplimited.com with any further comments, concerns, or suggestions you wish to share about your experience with us. We look forward to hearing from you.
For being state side with an order
For being state side with an order, it was quick and painless. Only one hic cup, the tracking information did not update. But I reached out to customer service and they squared me away on the details.
2 de novembro de 2021
Resposta da TradeLocks
Thank you for sharing your experience with us Bryan. We really appreciate you taking the time to share your rating with us. We are glad this issue was quickly resolved. We look forward to seeing you again soon.
First class customer service
27 de outubro de 2021
Resposta da TradeLocks
Thank you for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Excellent fast dispatch and delivery
24 de outubro de 2021
Resposta da TradeLocks
Thankyou for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Great service from Tradelocks
Great service from Tradelocks, only marred by poor courier experience (second time in a row I have been missing advised of delivery)!
19 de outubro de 2021
Resposta da TradeLocks
Thank you for your kind words and valuable feedback. We have passed on your comments regarding delivery and will look into how we can make our delivery service better. All the best, Team TradeLocks.
Zoe was excellent and patient
Zoe was excellent and patient. Organised the correct parts at a good price which were attempted delivery two days later by DPD. Unfortunately we were out so re scheduled for two days later. Fitted door handle and now house secure!
16 de outubro de 2021
Resposta da TradeLocks
Thankyou for sharing your experience with us Martin. We really appreciate you taking the time to share your rating with us. We are glad our team were able to fulfil your needs. We look forward to seeing you again soon.
great service...excellent customer…
great service...excellent customer service....fast postage
11 de outubro de 2021
Resposta da TradeLocks
Thankyou for sharing your experience with us Mr Austin. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Resposta da TradeLocks
Thanks Wyn for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Resposta da TradeLocks
Thank you for sharing your experience with us Bob. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
5⭐ Service And Fast Postage
To Be Fair Was Worried By Some Of The Reviews,But We Gave These Guys A Chance,And I'm Glad We Did. Had A Problem With Delivery,But They Phoned Us Back And Our Order Was With Us The Very Next Day! Ordered From These Again A Few Days Later And Had No Problems At All,Fast Postage And Customer Service ⭐⭐⭐⭐⭐
1 de outubro de 2021
Opinião espontânea
Resposta da TradeLocks
Thank you for sharing your experience with us Melly. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Good if all Ok, dreadful service if problems
I hardly ever leave reviews but felt so strongly I am now. If all goes well, they deliver promptly and accurately, which is minimum I'd expect, so that's as far as the good part goes.
If you have a problem:
1) If you return an item they charge a 'restocking fee', never had that from any other online retailer, I'm not even sure if that's legal under UK distance selling regulations
2) Failed lock after 6 months light use, had to call a locksmith at far times the cost of the lock to fix it, Tradelocks response 'For us to look into any kind of credit/refund, please can you send me a locksmith report explaining the actual issues they found before breaking the lock please? This would need to be on Letter headed paper from the locksmith company you used and including their contact details.' So you want that despite being sent photos of broken lock under £20? Letter headed paper, is that still a thing? Fob off to avoid refund. So I'll find another supplier in future.
25 de setembro de 2021
Opinião espontânea
Excellent service in the end
Excellent service in the end.
Some sales staff might do with a bit of customer service training and the delivery service they use (dpd I think) could do better.
24 de setembro de 2021
Resposta da TradeLocks
Hi Greg, thank you for letting us know about this. Your feedback helps us do better. We look forward to seeing you again soon
Quick and easy ordering.
Quick and easy ordering via the website. Delivery was prompt with good communication on the progress of the order.
16 de setembro de 2021
Resposta da TradeLocks
Thank you for your review Will. At Tradelocks we really appreciate you taking the time to share your positive review with us and we are glad we met your expectations. We hope you'll visit Tradelocks again soon!
Practically the only place on the…
Practically the only place on the internet that had the lock size I required.
16 de setembro de 2021
Resposta da TradeLocks
Thankyou for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Were glad we could help! Look forward to seeing you again soon.
Tradelocks first class no fuss.
I’ve used Tradelocks on several occasions now for my Maintenance and Repair business and can’t fault them in any way. Easy to use ordering system and quick delivery, especially to the Highlands where we are based. First class.
9 de setembro de 2021
Resposta da TradeLocks
Thank you for your review Robert. At Tradelocks we really appreciate you taking the time to share your positive review with us and we are glad we met your expectations. We hope you'll visit Tradelocks again soon!
Happy with the product
Happy with the product - the unit didn't quite measure up but managed to fit it to the door.
9 de setembro de 2021
Resposta da TradeLocks
HI Sarah, thank you for letting us know about this. Your feedback helps us do better. We look forward to seeing you again soon
Many thanks to tradelocks for taking the time to reply to review. I just want to add:- Good service & business practice always deserve good reviews, My original comments were well deserved !"
This was the first time I have used Trade locks, their key blank prices are the best I could find online and the delivery time was excellent. I have no hesitation in recommending this seller & will be using them again in the future.
8 de setembro de 2021
Resposta da TradeLocks
Thank you for sharing your experience with us Alan. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Well my parcel of as damaged and…
Well my parcel of as damaged and content L st. They said they had re-sent my order but I have never received it.
23 de agosto de 2021
Resposta da TradeLocks
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with TradeLocks. Our goal is the total satisfaction of all our customers, and to provide a positive experience. We would like to get more detail about your experience so we can look into it for you. Please send an email to digital@uaplimited.com with any further comments, concerns, or suggestions you wish to share about your experience with us. We look forward to hearing from you.
Complete waisting time selling night…
Complete waisting time selling night vision lishi sending simply lishi not even night and argument latter is good quality
17 de agosto de 2021
Resposta da TradeLocks
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with TradeLocks. Our goal is the total satisfaction of all our customers, and to provide a positive experience. We would like to get more detail about your experience. Please send an email to digital@uaplimited.com with any further comments, concerns, or suggestions you wish to share about your experience with us. We look forward to hearing from you.
Good service
12 de agosto de 2021
Resposta da TradeLocks
Thank you for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
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