Trads Opiniões 

233
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fabulous radiators and great customer support. They really helped me with colours and finishes, and were particularly thoughtful about how to convert one of my two radiators to electric when it too sh... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic experience from initial enquiries to taking delivery of our Victorian 3 column 745mm Cast Radiator with the satin nickle Radiator valves and wall stays. Painted in Graphite grey was good mat... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely exceptional service from Trads from start to finish! From ordering paint swatches at the start of the process to helping us source the valves that we wanted. We were kept well informed thro... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

After living in our renovated house for a couple of winters we noticed one of the rooms had a cold spot so we decided to add a small column radiator to match the two we had previously bought from tra... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de aquecedores
  2. Fornecedor de equipamentos e sistemas de aquecimento
  3. Serviços de aquecimento

Sobre Trads

Escrito pela empresa

Trads Cast Iron Radiators has been established for over 20 years and has thousands of satisfied customers, as shown with our 5 Star Trustpilot reviews and customer gallery. Within our Lincolnshire-based factory and showroom, Trads highly skilled and experienced master-craftsmen assemble and hand-finish over 50 different styles and sizes of Cast Iron Radiators. The Cast Iron Radiators are built in sections and fully customisable up to 2 metres in length.

From traditional Victorian to ornate, Trads Cast Iron Radiators can be finished in over 10,000 colours from prestigious paint brands like Farrow & Ball, Little Greene and Roberson Liquid Metal. Alternatively, you can choose from specialist finishes including Hand Burnished (Polished), Satin Polish, Highlight, Verdigris, Vintage Copper, Hand Gilded and Pewter Lustre. Trads offer FREE colour swatches and a FREE colour match service; simply provide a wet sample

Whether renovating a period property, castle in Scotland, hotel in London or a chateau in France, Trads can facilitate. We offer Worldwide delivery and FREE UK Mainland Kerbside Delivery on radiator orders over £449 including VAT and accessories over £149 including VAT. Trads offers quality that is second-to-none, following a 60-step quality assurance process accredited by ISO9001. This gives us the confidence to provide a Lifetime Guarantee on ALL our Cast Iron Radiators. If you would like to see how your Cast Iron Radiators are made, please book a FREE Factory Tour.

VISIT OUR WEBSITE CONTACT US

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

233 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(233)

16 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Exceptionally excellent customer service and Great company .

Best customer service ever received from Trads .
Very professional and prompt delivery of the product I order from them .
Al I can say guys keep up With the good work and hard work definitely pays of on long run .
Once shun thank you very much for your excellent customer service.

22 de dezembro de 2020
Classificada 1 em 5 estrelas

As no goods have all

As no goods have arrived
No response to a phone message and no response to an email - very concerned as to where my money is - not to be recommended!!

16 de novembro de 2020
logótipo da Trads

Resposta da Trads

Thank you for taking the time to leave your review.

Please accept our apologies for the delay.

We can confirm a delivery date has now been set for your order.

Your review has been passed onto our continuous improvement team.

Again, thank you for your feedback and we apologise for any inconvenience caused.

Regards


The Trads Team

Classificada 1 em 5 estrelas
logótipo da Trads

Resposta da Trads

Thank you for taking the time to leave your review.

Please accept our apologies for the delay in the production of your order and for the premature service review request.

We can confirm your delivery has now been completed.

Your review has been passed onto our continuous improvement team.

Again, thank you for your feedback and we apologise for any inconvenience caused.

Regards

The Trads Team

Classificada 1 em 5 estrelas

Still waiting from June

I ordered one radiator on 22nd June. It arrived and I was told by the fitter that the gasket was coming out of the radiator and the paint was already coming off and was advised to send it back. The wall stays were also way too small. I called and had to send videos as I was told they were all made to measure and this couldn’t be a problem. I received no response and throughout have always had to chase them to respond to any correspondence. I did receive replacement wall stays and was told a new radiator would be made to replace the first one sent. Despite being told over and over my radiator will be ready in two weeks it is now October and I still have no replacement radiator. I have a young baby and we have no heating in our living room. I really hate leaving reviews like this they clearly aren’t resolving this and feel no option but to go back to my credit card company to retrieve the money back.

14 de outubro de 2020
logótipo da Trads

Resposta da Trads

Thank you for taking the time to leave your review.

Please accept our sincere apologies for not resolving this sooner. We set a high standard for ourselves and are truly sorry to hear that standard was not met.

We can confirm a delivery date has now been set for your order.

Your review has been passed onto our continuous improvement team.

Again, thank you for your feedback and we apologise for any inconvenience caused.

Regards


The Trads Team

Classificada 5 em 5 estrelas

Beautiful looking radiator

The radiator looks amazing .It’s not plumbed in yet, so we can’t comment on the heat levels et cetera. We’ve got to order some additional parts, and managed to get through to very helpful staff who arranged for these to be delivered very quickly. So far so good

13 de outubro de 2020
Classificada 1 em 5 estrelas

I have written to the team (but had no…

I have written to the team (but had no response). The product is lovely but the delivery service was dreadful. It hadn't been made clear it was "curb side drop-off" and to further compound matters the palette with the radiators on was simply left in front of my house with no-one informing us. I came home to find it sat on the pavement (thankfully not stolen). Moving three cast iron radiators then took assistance from my neighbour. I was left very disappointed by what had been a positive experience up until then.

30 de setembro de 2020
Opinião espontânea
logótipo da Trads

Resposta da Trads

Dear Mr J Barnes,

Thank you for taking the time to leave your review.

Please accept our sincere apologies for not responding to your email sooner.

In relation to kerbside delivery - we try to be as transparent as we can and do specify that we only offer a kerbside delivery service on our website & email confirmations.

We are aware that cast iron radiators are extremely heavy and kerbside delivery can be challenging for our customers.

Your review has been passed onto our continuous improvement team.

Again, thank you for your feedback and we apologise for any inconvenience caused.

Regards


The Trads Team

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