trainwell Opiniões 46

TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Trainwell has made getting into working out super simple and my trainer through them is the best! They make sure to help you along every step of the way!

Classificada 5 em 5 estrelas

Stephany was such an amazing trainer to work with. She went above and beyond to help me with any questions sending me tutorials and websites to refer to. Not to mention she is soooooo encouraging and... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

My trainer was helpful, more than willing to modify my workout plans, work with me, and was always encouraging. The cost was prohibitive, though, so I cancelled. With my account closed, I was cha... Ver mais

Classificada 4 em 5 estrelas

I love it it overall - intermittent server glitches that make me lose my workout have been annoying, but it's only happened twice. Would be great if there was a way to save them locally when servers f... Ver mais

Informações sobre a empresa

Escrito pela empresa

A healthier you is shaped by what you can do today. We believe that the best workout is the one you'll actually do. Trainwell helps you build healthy habits by providing judgement-free 1-on-1 remote fitness and nutrition training.


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4,5

Excelente

TrustScore: 4.5 em 5

46 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 5 em 5 estrelas

Trainwell is great!

Trainwell has made getting into working out super simple and my trainer through them is the best! They make sure to help you along every step of the way!

16 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazin experience

Stephany was such an amazing trainer to work with. She went above and beyond to help me with any questions sending me tutorials and websites to refer to. Not to mention she is soooooo encouraging and so helpful in keeping me consistent. Nothing but good things to say about her. I was really really happy with my workout routine, she always listened to my needs and preferences.

3 de outubro de 2025
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Resposta da trainwell

Yay! We love to hear it. Stephany is an awesome trainer. Thanks for using Trainwell!

Classificada 4 em 5 estrelas

Typical tech company making it hard to cancel

My trainer was helpful, more than willing to modify my workout plans, work with me, and was always encouraging. The cost was prohibitive, though, so I cancelled.

With my account closed, I was charged an additional 2 times. So not only was the cost prohibitive, they hide how to cancel payments separately from your account. I would only recommend if you know you will stick to it and not have to cancel.

Revised: Customer service got back to me and gave a refund. Changing from a 2 to 4 star.

8 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I have tried to cancel my subscription…

I have tried to cancel my subscription twice and have been unable. I was pretty satisfied with the app, but to the extent they are trying to charge me when I want to leave, 1*.

1 de setembro de 2024
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Resposta da trainwell

Hi Richard, thank you for reaching out. I apologize for any confusion here!

Looking at the event log of your account I do not see any attempts to cancel or any visits/login attempts to your billing portal (https://account.trainwell.net). I also do not see any communications with our support team or with your trainer requesting to cancel.
It appears your account was canceled after a failed payment attempt. Our system does automatically reattempt payment if it fails the first time. It will retry your charge several times to try and get it to go through so you do not lose access to your trainer and workouts immediately. However, if it continues to fail then it will cancel the account.

Do you know how or where you thought you canceled? We want to ensure there is no bugs or cracks in our system. We want everyone to have the ability to cancel the service at anytime if they are not satisfied.

Again, I'm sorry if there was any confusion around how payments are processed or where to cancel. Please do let us know where you ran into issues so we can improve the experience for other members!

Classificada 5 em 5 estrelas

I have been with CoPilot for several…

I have been with CoPilot for several months and am happy. I have tried a dozen training apps and finally have one I like - CoPilot. I like the integration with my Apple watch where it tells me to go higher or slower. It is very sophisticated. At first, the App was buggy, now it seems much much better. I also like that CoPilot is Fitness centered with the technology complementing it - rather than the reverse which some of the apps I have tried.

2 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I've been using it for about 6 months…

I've been using it for about 6 months and I love the app! It's been one of the best investments I've done in my life. My coach Brittney is amazing. She motivates me, answers all my questions, guides me, and adapts my training to my needs. I will keep on recommending it to my friends.

26 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great trainers and app, highly recommend

I have been worked with a Copilot trainer for almost a year now and have loved the experience, convenience, and affordability of having a personal trainer and accountability partner through the power of the app. I signed up for Copilot after having a baby to help me get back into a fitness routine. My experience with the trainers I’ve been assigned with has been excellent; they are understanding and motivating. Highly recommend Copilot for anyone who wants to meet their fitness goals.

23 de março de 2024
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Resposta da trainwell

Thank you Nina, I'm so glad to hear it's been a positive experience and hope your baby is doing well!

Classificada 5 em 5 estrelas

This is a review for the CoPilot…

This is a review for the CoPilot workout app (as opposed to Copilot, the AI tool from Microsoft--there seems to be some confusion there--notice the capital "P"!) I have been using CoPilot first on Android and currently on iOS for nearly two years, and I must say, it is the best remote personal training app for the buck. It is about half the price monthly compared to the other ones, and provides nearly all of the same features. My coach/trainer is helpful and checks in every day. With iOS, there is the added benefit that if you use Apple Watch, the accelerometer is utilized to provide exercise movement feedback.

My workouts are suited for my goals, and I have seen a lot of improvement as a 50-something male in the strength department. I would definitely recommend CoPilot to those who want to get serious about their fitness, but are a bit apprehensive (and budget-constrained) to meet in person with a personal trainer.

22 de março de 2024
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Resposta da trainwell

Thanks for the kind words Ted and the clarification on which "copilot" is best :). Thanks for being a long time customer and we're glad to hear it's working well for you!

Classificada 5 em 5 estrelas

Complete Satisfaction

Great app for a very personal, yet online approach to fitness and nutrition. I have almost daily texts with my coach and regularly scheduled video chats which allow for good communication and provide ample opportunity to ask questions, get clarity on workout components & form, and to discuss nutrition and other factors of health & fitness.

I’m diabetic and began using CoPilot after a mild heart attack during the pandemic. Matt suggested an amazing coach who took special interest in helping diabetic clients. Nearly three years later I am completely off of daily insulin injections and have lost 85 pounds.

The workouts are personally tailored to each individual client; coaches welcome input to better design your program; but, most importantly, everyone at CoPilot cares about their clients’ experience and success!

I highly recommend this app. It has literally changed my life for the better.

19 de março de 2024
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Resposta da trainwell

Wow, we are so happy we've been able to be such a positive impact and we're proud of all your hard work! Thank you for the amazing review.

Classificada 5 em 5 estrelas

CoPilot is a great workout app!

I think the best part of the app is the accountability. Lifting weights is very good for us, but I've always struggled at being consistent. I would do the same exercises for a couple weeks, get bored and stop. Now, I have the knowledge base of my coach to serve up new, interesting and challenging workouts. I never get bored of the workouts and my coach knows when to push me to excel and when I need to scale back. Love this for a workout app!

20 de março de 2024
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Resposta da trainwell

Consistency is tough! Motivation comes and goes throughout the year, so having someone there to help you stick with it is so important. Thank you for the review!

Classificada 5 em 5 estrelas

Helped me to get back into exercise

Copilot really helped me to get back into an exercise routine after having struggled for a few years.

My coach was supportive and friendly just as I had requested and she tailored the programmes for my needs. Once I realised that getting to the gym and carving out time in the evenings were my top challenges, she created a plan based on exercises I could do at home and in more frequent but shorter sessions.

The app makes tracking your progress and understanding the correct form easy, and my coach was in touch much more often than I expected.

I'd recommend it for anyone who struggles to come up with routines on their own or needs some extra motivation/help.

1 de outubro de 2023
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Resposta da trainwell

Yay! We are so glad you're getting value out of the service and seeing progress. Thanks for the review!

Classificada 3 em 5 estrelas

My co-pilot experience was mixed

My co-pilot experience was mixed. I loved the idea of a coaching app, but I felt both coaches I tried were kind of slack-y with advancing my workout difficulty and variety. Changes that were requested were not added until another reminder was given. Who wants to do that? After 9 months of giving it a chance, I switched to the (much less expensive) STRONG app to create my own interesting workouts that I can advance and change as needed.

I would encourage CoPilot to make sure they have built-in ways to comment on how you feel you are progressing. And encourage coaches to be asking for this feedback as well. I received weekly standard "cut and paste" motivational posts, but what I needed was the coaches' attention to detail and my progress.

Other participants have had a completely different experience, so I would encourage a 3 months subscription- being sure you understand how to cancel when it approaches the end. It might be just the ticket for you.

20 de fevereiro de 2024
Opinião espontânea
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Resposta da trainwell

Hi Mary, thanks for the feedback and I'm sorry that this was your experience with the service. It is certainly not what we strive for at all; messages should never be cookie cutter and reminders should never be needed for changes. Most importantly, you are getting a trainer to make some sort of progress (whatever that means to you) and personalized attention. That is what we aim for every client to get at CoPilot. I truly apologize if we missed the mark.

If you are ever interested in giving us a try again, maybe with a new trainer (I know you have tried two already), please reach out to us at support@mycopilot.com and we'd be happy to set you up with a special deal. I know we can and do provide a better experience and we'd love to show that to you. We are working on features to make sure these things never fall through the cracks.

Thank you again for the feedback, it helps us improve the experience for everyone going forward!

Classificada 5 em 5 estrelas

Great fitness app

I‘m reviewing the fitness app, not the Microsoft AI service, which some of the other reviews seem to mistakenly address.

I found the app, because a YouTuber recommended it and tried to do some research before signing up, but there weren‘t too many reviews out there, so I decided to just test it (there is a free trial period). More than three months later, I am still using it.

I have a very hard time with consistently exercising, but the individual workouts I can do from home have really helped me to stick with it. My trainer is very nice and checks in regularly. When I signed up for a run, she adjusted the training plan and when I needed to do physical therapy exercises, she added those as well, so it‘s easier for me to stick with them.

I also like the flexible subscription service, though I plan to stay with them! There are some minor issues I have with the app, and of course the trainer can’t correct my form as if they were there in person, but overall everything works just fine and I think the price is fair for what is offered (though I hope it won‘t increase, so I can keep affording it).

I already feel fitter than when I started out a few months ago and look forward to getting even healthier. Thanks for such a great concept!

20 de março de 2024
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Resposta da trainwell

We're so glad you gave us a shot and thank you for leaving a review -to help the next person doing research on us :).
We appreciate the feedback too, we're working on adding some more form features directly into the app!

Classificada 5 em 5 estrelas

3 Years & Going!

Been using for 3+ years and I love it so much. I love having a real person training me who can answer my questions and create custom workouts for me, whatever I need. As I’ve had health challenges, my trainer has adapted my workouts. As life ebs and flows, my trainer can adjust my workouts to be exactly what I need. To meet me where I’m at. Seriously love this app.

20 de março de 2024
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Resposta da trainwell

WOW, 3 years! That is amazing consistency. We love that you love the app and thank you for the fantastic review.

Classificada 5 em 5 estrelas

Copilot fitness app

This review is for the fitness app CoPilot. I’ve been working with a personal trainer remotely through Copilot for a month, having trialed competing offerings from Future and Kickoff apps. Copilot seems to give the best training for half the price of Future, and is much more user~friendly than Kickoff. At 64 years old I’ve become somewhat stiff and my trainer has been working with me to increase my flexibility. I follow guided workouts in my home gym 4-6 days per week and am already seeing improvements.

20 de março de 2024
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Resposta da trainwell

We love to see the improvements kicking in! Keep up the hard work and the progress will continue to come. Thanks for the great review.

Classificada 5 em 5 estrelas

Great app to achieve fitness goals

I’ve really enjoyed CoPilot for reaching my fitness goals. My coach, Dylan, creates great programs for me that keep me engaged. Dylan also consistently follows up with me on how my workouts go and my progress. Overall, I’ve found the CoPilot app to be really good. I like the interface and how each of the workouts has an example for me to follow.

20 de março de 2024
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Resposta da trainwell

Dylan is great! Thank you for the kind words and we are glad hear the program is working well for you. Keep up the good work!

Classificada 5 em 5 estrelas

You get what you pay for and more.

I thought this was going to be a pay for it and they give you a set it and forget it plan. But my coach sends me messages and updated my plan as needed based on my feedback.

19 de março de 2024
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Resposta da trainwell

No cookie cutter workouts here! Thanks for the great review :)

Classificada 5 em 5 estrelas

An excellent workout and health app

An excellent workout and health app! I love having a real life coach to create my workout plan, give advice, and encourage my progress. The workout app works very well and is easy to use and navigate.

20 de março de 2024
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Resposta da trainwell

Thank you Casey! We're glad you are getting so much value from it.

Classificada 5 em 5 estrelas

This is a great fitness app

This is a great fitness app. For a very reasonable cost you get daily workouts and the support and guidance of a certified trainer. Big fan.

20 de março de 2024
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Resposta da trainwell

Thank you Brian! Much appreciated.

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