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Tramora Opiniões 11

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TrustScore: 2 em 5

2,2

Loja de malas e malas de viagem
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Informações sobre a empresa

  1. Loja de malas e malas de viagem

Escrito pela empresa

Tramora was born from a deep passion for travel and adventure. We believe that every journey, no matter how near or far, should be infused with love and excitement, inspiring travelers to embark on unforgettable adventures with ease and style. DESIGNED IN ITALY. MADE FOR THE WORLD!

Informações de contacto

2,2

Mau

TrustScore: 2 em 5

11 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 1 em 5 estrelas

Tramora is scam do not buy from them

Tramora is scam do not buy from them. They are not trustworthy at all. I make my purchase in November, trying to track my package and it was unable to track months has passed and when I file a complaint that’s when they want to reach out to me and saying my package was going to be delivered but when I clicked on the linked it’s saying it’s been delivered when it wasn’t. They are lairs and scammers stay away from the company at all cost.

13 de janeiro de 2026
Opinião espontânea
logótipo da Tramora

Resposta da Tramora

Hello, Thank you for sharing you experience. We sincerely apologize for the inconvenience and frustration caused. This is not the level of service we aim to provide at Tramora.

To assist you further and make every effort to resolve this, kindly share your order details (Order ID, Registered email id, etc.). We'll investigate thoroughly and ensure a proper solution.

Thank you for giving us the opportunity to make this right.

Classificada 1 em 5 estrelas

Product not as advertised and Zero Customer Service

The carryon came late and when I tried to return they delayed then closed my ticket saying it was resolved. I asked 4 times for a return slip or return details and not once got a response back with the information. Absolutely horrible customer service and the product looks and feels on close inspection thrown together. I gave the them opportunity to respond back to me and they have yet to do so with the information I requested.

30 de janeiro de 2026
Opinião espontânea
logótipo da Tramora

Resposta da Tramora

Hello Rafael, Thank you for reaching out to us. We sincerely apologize for the inconvenience, frustration, and delay caused. This falls short of our service standards.

As per our records, our support team has already processed your refund, which has been debited from our end. Please check your bank statement for confirmation.

Once again, we're sorry for the disappointment with the product. We've noted your feedback for improvement.

Classificada 1 em 5 estrelas

Avoid this product at all cost!!

Avoid this product at all cost!!! Customer service is sub-par at best.
Product looks great, but poor quality workmanship. the Wheel came off on the first use. I have tried to contract the company on multiple occasions to either have the product repaired or replaced, but they simply ignore emails. There is no other way to contract them. Their phone number is a WhatsApp number which can not be found on WhatsApp!!

20 de dezembro de 2025
Opinião espontânea
logótipo da Tramora

Resposta da Tramora

Hello Melvin, Thank you for reaching out. We sincerely apologize for the inconvenience and delay caused. To resolve your disappointment, our team has already created a replacement order for you: TRNEW-3980. Your replacement shipment is currently in transit.

Tracking details have been sent to your registered email ID. Please check your inbox and spam folder.

Classificada 1 em 5 estrelas

Bunch of hooligans.

Bunch of hooligans.

I placed an order on 4 December and there has been zero real update since then. All I receive is an automated WhatsApp message loop with no human response or accountability.

There is no clarity on order status, no resolution, and no way to speak to someone responsible. It feels like a complete automated mess with no customer support behind it.

Would strongly advise others to avoid buying from this company.

4 de dezembro de 2025
Opinião espontânea
logótipo da Tramora

Resposta da Tramora

Hello Varun, Thank you for reaching out. We sincerely apologize for the inconvenience caused by the shipping delay.

This was due to our ongoing sale and high volume of inquiries. However, as per our records, your shipment has already been delivered to you.

Please let us know if you need any further assistance.

Classificada 1 em 5 estrelas

Very Poor Quality

The suitcase looks nice, but it is completely unusable. No space, too heavy, fragile plastic parts, and nothing like the ads. Extremely overpriced for the poor quality. Even its “best feature” —charging a laptop— doesn’t work. I had to buy another suitcase during my trip. Very disappointed, do not recommend.

11 de agosto de 2025
Opinião espontânea
logótipo da Tramora

Resposta da Tramora

Hello, Thank you for sharing your experience. We sincerely apologize for the inconvenience and disappointment caused by your suitcase. We completely understand your concerns regarding its functionality, weight, and quality, and regret that it did not meet your expectations.

Your feedback is extremely valuable, and we have shared it with our product team for future improvements. Please contact our customer service team so we can assist you promptly.

We truly appreciate your patience and hope to restore your confidence in our brand.

Classificada 1 em 5 estrelas

This is a scam

This is a scam, have paid 12000.00online and there is no customer interface, the order no is : Order TM.IN -1866 confirmed, supposed to be delivered before 31st and now untraceable,

Can not call or reach anyone

Pathetic service.

10 de agosto de 2025
Opinião espontânea
logótipo da Tramora

Resposta da Tramora

Hello Puneet, We sincerely apologize for the frustration you have experienced and appreciate you sharing your order ID. Upon checking with our team, we confirm that your issue has already been escalated to the concerned department for urgent delivery. Our team is actively working on this matter.

We kindly request your patience, and we will keep you updated on any progress. Please rest assured that we fully understand your concern and are committed to resolving it promptly.

Classificada 1 em 5 estrelas

Koffer im November24 bestellt

Koffer im November bestellt. Die haben das Ding mit UPS versandt. UPS hat eine komplett falsche Adresse beliefert. Ich hatte keinen Zugriff auf die Sendung da die Adressdaten nicht übereinstimmten.
Koffer sollte noch einmal versendet werden. WIEDER MIT UPS!!!
Keine Versicherungabgeschlossen und auf nachfrage ob ich vom zweiten Paket ein Foto haben kann - keine Antwort

25 de fevereiro de 2025
Opinião espontânea
logótipo da Tramora

Resposta da Tramora

Hey Rene, We sincerely apologize for the frustration you’ve experienced. We shipped your order to the address provided at checkout, but we understand the issues that arose with the carrier. After the initial delivery attempt, we promptly sent a replacement via FedEx, but unfortunately, they also faced challenges delivering to your address.

We truly regret the inconvenience this has caused. As a resolution, we have now processed a full refund. If you need any further assistance, please don’t hesitate to reach out.

Classificada 4 em 5 estrelas

Quality 👍🏽

Very good quality, all the features are amazing as exactly shown in instagram. The main disadvantage is the shipment time , it took 9 weeks till receive it

1 de fevereiro de 2025
Opinião espontânea
logótipo da Tramora

Resposta da Tramora

Hi Abdullah, Thank you for your kind words! We're thrilled to hear that you love the quality and features of your purchase. We truly appreciate your patience regarding the shipping time—we understand how important timely delivery is. We're continuously working on improving our logistics to ensure a faster and smoother experience for our customers. If there's anything else we can assist you with, do reach out to us.

Classificada 5 em 5 estrelas

Thanks TRAMORA

The truth is that the bag is very, very wonderful and has the same specifications that they mentioned on their website and on their official social media accounts. My only complaint against them is the delay in delivery, but after I checked, I found that the mistake is with the shipping company, it seems to me.

Thanks TRAMORA

13 de janeiro de 2025
Opinião espontânea
logótipo da Tramora

Resposta da Tramora

Thank you so much for your kind words about our bag! We’re thrilled to hear that you love the product and that it meets the specifications we’ve shared on our website and social media.

We sincerely apologize for the delay in delivery. We understand how frustrating this can be and truly appreciate your patience.

Your feedback is incredibly valuable, and we’ll continue working closely with our shipping partners to ensure smoother and more timely deliveries in the future.

Do share your experiences with us on Instagram with the #tramoratravels.

Classificada 1 em 5 estrelas

TRAMORA IS A SCAM

It’s a scam. They keep on promising to deliver and they never do. Paid over €300 … they are making big money trying to sell good looking luggage
Scan scam scam !!! I’m notifying FTC and IC3
Be aware and stay away from their luggage promotions!!

12 de outubro de 2024
Opinião espontânea
logótipo da Tramora

Resposta da Tramora

Hey there, Please respond with your order number and we will update you with the status. Thanks!!

Classificada 1 em 5 estrelas

SCAM, AVOID

Looks like a scam, I just made a black Friday purchase and no email has been received. I plan on raising a billing dispute in a few days. They consciously look like Yumi so fell right into the trap. Tramora.eu already has bad reviews, looks like this is another branch of their con. AVOID

29 de novembro de 2024
Opinião espontânea
logótipo da Tramora

Resposta da Tramora

Hi Anupama, Order confirmation email is automatically delivered once the order is placed. Please respond with your order number and we will be happy to re-send it to you. We will also check the status of your order. Thanks!!

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