The staff were professional at all times. They didn’t Russ me off the phone, they took their time to explain how to make my design better. I was walked step by steps. All the associates who assisted m... Ver mais
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The staff were professional at all times. They didn’t Russ me off the phone, they took their time to explain how to make my design better. I was walked step by steps. All the associates who assisted m... Ver mais
A empresa respondeu
My experience with Transfer Express has always been excellent. I've been a customer for over 5 years. The design application on the site is very easy to use, whether designing from their usable artw... Ver mais
A empresa respondeu
Kayla - Customer Rep - was outstanding in helping me through a difficult process, even though I have been doing this going on three decades. However, I am upset that the print process for full color,... Ver mais
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Great quality transfers! Transfer Express is my go-to shop for transfers. They are great to deal with. Can't wait to run this order. This will be my first time running Ultra-Color Pro. Super stoked, a... Ver mais
A empresa respondeu
Escrito pela empresa
Tyler Boulevard 7650, 44060, Mentor, Estados Unidos da América

Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Resposta da Transfer Express
Love your transfers!! Vibrant, easy to press and look great!

Resposta da Transfer Express
I am very happy with the out come. Yet to receive, I was able to leave instructions as to what my customer wanted and to add color to clip art. I am glad for the help that no other could do.
Thank you so much customer for life
Carmen

Resposta da Transfer Express
Was looking for individual sheets. Spaced so close in a gang sheet it was a pain in the ass cutting them apart without cutting into the design. Very upset!!

Resposta da Transfer Express
I am consistently impressed with the quality of the product and the speed at which it arrives. Even with the winter weather the great lakes region was experiencing, the product arrived on time and in perfect condition. It's a pleasure doing business with a company that has come through for me every time! Thanks Transfer Express! Keep up the great work!

Resposta da Transfer Express

Resposta da Transfer Express
My experiences with Transfer Express are always very positive. Your Customer Service is awesome (friendly, knowledgeable, take their time with you until you are satisfied about your inquiries). In addition, product is shipped very quickly.

Resposta da Transfer Express
Good quality fast service will keep you updated on longevity of product.

Resposta da Transfer Express
What a great company are easy to order and quick to deliver

Resposta da Transfer Express
We received amazing step by step instructions over the phone to help us clean up our designs.
We got the package delivered 2 days early over the holiday weekend.
Our design looks great on the transfer. The colors are true and the lines are crisp. I was worried about the clear border but it is basically invisible. The transfers apply very easily just as described in the instructions.
Really please with this order!

Resposta da Transfer Express
This recent purchase of custom transfers was another great experience. I had to convert a hand drawing into a transfer for a t shirt. I wasn't sure how it was going to turn out. With a little manipulation of the drawing, it uploaded great to the EasyView designer. And the transfers look great! Shipping was very quick.

Resposta da Transfer Express
I haven't tried the kit yet but I'm very excited to learn to start my business and I hope to have a long relationship with you as my new supplier I'm very excited to start my own business and from what I see so far you got great products.

Resposta da Transfer Express
Best customer service in the transfer world!! Love the transfers I get but that customer service is ABOVE AND BEYOND!!!

Resposta da Transfer Express
First I wanted 6 separate images. Then you sent me a gang sheet which I didnt ask for

Resposta da Transfer Express
I recently placed an order for nearly 1,700 prints, with about 30% of them (roughly 500 pieces) using a different color. Those prints came back with noticeably poor opacity.
From first contact, we’ve repeatedly been told the problem was “dye migration.” Even though we've done the migration test method listed on Stahl's website and the garments passed without issue.
To their credit, the company did send additional samples in an attempt to correct the issue, but due to their non-traditional printing process and their inability to choke the underbase, the results were also unacceptable. We ultimately had to order replacements through another company, and those turned out great.
We met with some of Stahl’s representatives at a trade show and showed them a garment with their transfer applied, and even they acknowledged the fact that they weren't acceptable, one of them saying, “It just doesn’t look good.”
We've since returned all of the subpar prints for testing, though the testing was done in their own facility rather than by an independent third party. Since their in-house inspection, they've doubled down on their "dye migration" claim. However, if the garments were truly the issue, we should have seen the same problem with the other printer—which we didn’t. Their explanation for that was that “different inks use different chemicals,” which is correct. Their own explanation and the fact that there wasn't any dye migration on their competitors prints just confirms the actual issue. The chemical compound of the ink in question simply doesn't provide an acceptable opacity.
I wish their quality standards matched ours. I could never send a product like that to my customers. Fixing the issue out of pocket has cost us about $2,000 because we refused to deliver an inferior product.
At the time of this review, we are still trying to obtain a full refund for the defective portion of the prints. The process has involved long hold times and a frustrating amount of back-and-forth.
Ultimately, our initial choice to use Stahl's Transfer Express has caused us countless hours of testing and searching for a resolution, job delays, many hours on the phone with support, a substantial amount of money, and headaches that are ongoing. Buckle up and take an advil if you decide to take the ride.

Resposta da Transfer Express
Their prints were far from satisfactory. They denied anything being wrong with them. Even though everyone else's quality surpassed theirs. What a waste of time and money. Save yourself some time and expense, shop elsewhere.

Resposta da Transfer Express
Your company sucks and can't take responsibility.i will let social media know

Resposta da Transfer Express

Resposta da Transfer Express
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