Average cause after making payment ticket issue took 2 hours and no mail came after the money was paid. Also the customer service asked me to pay 18 aed for giving the ticket saying price got high bef... Ver mais
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Leia as opiniões dos outros
Quite straight forward to book through & the support staff are knowledgeable. Very good value for money compared to other travel companies. Juli Tiwari was my suuport / booking agent. THANKS!
A empresa respondeu
Prince Singh has made my year! he has given me customer service levels above anything else I have ever experienced, I wish everyone I dealt with was even 1% as helpful as him, he truly is the greates... Ver mais
A empresa respondeu
Juli is very good customer care employee. She handle my query very well and helped me to complete my journey and confirmed my ticket. Thank you Juli for helping me.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Traveasy.com has the ability to price thousands of flight routings and hotel properties at the most competitive price. We offer 24/7 support for our customers and we request your reviews to be able to improve our service to you.
Informações de contacto
14 Hanworth Road, Hounslow, Middlesex, TW3 1UA, Reino Unido
- 0208 819 9853
- info@traveasy.com
- traveasy.com
4,4
Excelente
3 mil opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Was pretty easy process
1 de fevereiro de 2026
Resposta da Traveasy
Dear Elaine,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Price increased the next day
They offer a cheaper price than the airline, then I get a phone call the next day saying the price had changed and I owed an extra £150. I asked for a refund instead but they said I wouldn’t get the full amount back. You may as well just book direct with the airline as it would have been the same cost. NOTE I DID NOT GET OFFERED A FULL REFUND WHEN TRYING TO CANCEL
9 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear William,
Thank you for your feedback. Please note that fares on our website are dynamic and subject to real-time airline inventory. Our representative contacted you regarding the fare change and offered a full refund should you have preferred to proceed with a cancellation. You chose to move forward with ticket issuance rather than cancelling the booking. We appreciate your understanding in this matter.
Service
Initially it was not the best service, however, once the supervisor spoke to me, the service was good. The only downside was the luggage allowance was reduced from 40kg to 25kg. I would have given 4 stars had the supervisor offered 30kg instead of 25kg and 5 stars if the initial issues were resolved without having the supervisor call me. There is room for improvement.
30 de janeiro de 2026
Resposta da Traveasy
Dear,
Thank you so much for taking the time out to leave a review. Your feedback helps us improve our services better.
Warm Regards,
Traveasy
You get atleast 20% discount from…
You get atleast 20% discount from traveasy than the original websites. I would definitely recommend it. JHANVI did wonderful job. Thanks so much all the team.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear Sharathkumar,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Traveasy
Terrible experience
Terrible experience. Booked and paid in full but didn’t receive the tickets. Called them and was told I had to pay £300 more to release them. Asked for a refund and was told it will take 25 days. Absolutely floored us.
7 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear Tim,
We were unable to locate any confirmed booking details in our system. Could you please email your booking reference number to info@traveasy.com so that we can further investigate this matter?
We look forward to your response.
I had a problem with my booking and…
I had a problem with my booking and after a long time trying to fix it I call to the customer service and Manish did everything for me, he is a lovely man and so helpful
7 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear Jesus,
Thank you for your review.
It was great to get a five-star review from a valued customer like you. This will help us to maintain the continued growth of our business.
Warm Regards,
Traveasy
They took money but didn’t get any…
They took money but didn’t get any confirmation email. Rang up to be told I had to pay an extra £138 as apparently the flight was full ( it wasn’t as I’ve rebooked this with the airline) so asked for a refund to be told they take £75 for a refund off the money you’ve paid !!! AVOID!!!
4 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear Demi,
We were unable to locate any confirmed booking details in our system. Could you please email your booking reference number to info@traveasy.com so that we can further investigate this matter?
We look forward to your response.
Booking with the company was easy
Booking with the company was easy, but when there was an issue with the tickets Simran was more than helpful and called me back so it was able to be fixed in less than 30 minutes. Great customer service
5 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear Hannah,
Thank you for your review.
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Traveasy
Resposta da Traveasy
Dear Mm maclaren,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Traveasy
Don’t book this company
Booked flight for £125 could have booked direct from airline for £139 once booked and paid they said the flight was actually £20 more and they can’t do anything but charge more or refund me. Obviously I wanted a refund to buy cheaper direct from the airline. Once I said this they wanted a £30 cancellation fee. so my option was pay £30 fee and £139 for a new flight totalling £169 or pay £145 to keep. Lesson learned. Never book from this company it’s cheaper to pay the full price.
3 de fevereiro de 2026
Resposta da Traveasy
Dear Michael,
We would like to clarify that the airline booking system was temporarily down, and by the time it was restored, the original booking class (RBD) and fare were no longer available. The next available fare was £20 higher.
Before proceeding, we informed you of the fare difference, and you confirmed that you wished to move forward with the updated price. The booking was immediately confirmed and the e-ticket was issued without delay.
Airfares are dynamic and subject to availability until ticketed, particularly during system disruptions beyond our control. We regret any inconvenience caused and appreciate your understanding.
Great flight prices and service
Great flight prices and excellent service. Simran was super helpful and answered all my questions during the booking process. Highly recommend Traveasy!
5 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear Lea Bor,
Thank you for letting the community know that you had a nice flight ticket booking experience with Traveasy. This greatly boosted the morale of our sales team!
Warm Regards,
Traveasy
Resposta da Traveasy
Dear ug degrif,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Great Deal for a round trip between UK and IND
Quick booking with agent. Tickets were made available quickly and were checked upon by the agents if everything is fine. Better price deal.
5 de junho de 2025
Resposta da Traveasy
Dear Uday,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Prince Singh helped me with all of my…
Prince Singh helped me with all of my queries in regards to my flight. Top service from this individual.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear Gurdeet,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Traveasy
unwated marketing
got marketing emails without my consent. Really annoying and confusing.
29 de janeiro de 2026
Resposta da Traveasy
Dear Catherine,
We would like to clarify we do not send out promotional communication without consent and customer can opt out anytime via unsubscribe link provided in the email footer. So this review to not fair and lacks accuracy.
Very good company, well done Prince Singh.
Very good company, its a fresh breeze of air to know that you call customer care & its answered by a human within 2 min every-time! Prince Singh was very helpful & clear with comms and sorted my issue in no time.
Please continue with your current service levels.. do not start cutting staff as soon as you have increased customer base please!!
2 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear Kalyan,
Thank you for letting the community know that you had a nice flight ticket booking experience with Traveasy. This greatly boosted the morale of our sales team!
Warm Regards,
Traveasy
Great Customer Service
After initial problems with the app not booking my flight, i contacted the Traveasy office by phone. All my booking problems & re-booking my flights were dealt very professionally by booking agent Deepak Chaudrey.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear Naresh,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Traveasy made booking super simple
Traveasy made booking super simple. The process was prompt, prices were cheap, and everything went smoothly. Great experience overall!
31 de janeiro de 2026
Resposta da Traveasy
Dear Nice,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
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