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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I contacted this travel agent on the 31/04/26 for my travelling to Lagos. After speaking to one of their staff ( named Muhammad. He was polite and friendly at first, but after l made a deposit of 100... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The agency helped me with the booking and followed up with me until my travel date which was lovely.

Classificada 5 em 5 estrelas

I booked my tickets with them and the team was really communicative. The manager did call me to make sure that everything was all right after my payment and all the details were communicated in a very... Ver mais

Classificada 4 em 5 estrelas

I love their service at the moment cause they are patient and polite in dealing with client .. I did enjoy assistance giving to me been a first time customer and hope to keep it as things goes on... Ver mais

Informações sobre a empresa

  1. Agência de viagens

Escrito pela empresa

We are a London based travel agency; a one stop shop for your travel needs. We connect you with tools to make your journey hassle free. From flights to visa assistance all under one roof.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

21 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 25% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Scammers agent…

I contacted this travel agent on the 31/04/26 for my travelling to Lagos. After speaking to one of their staff ( named Muhammad. He was polite and friendly at first, but after l made a deposit of 100 pounds, everything changed. Couple of days after he started started avoiding my calls. I was told that the initial flight fare has changed and that l have pay more. I ask for a refund but was told that my deposit is nonrefundable. Please be aware. This guys are scammers.

31 de março de 2026
Opinião espontânea
logótipo da Travelcart.uk

Resposta da Travelcart.uk

Dear Andi,

We’re sorry to see your review and would like to clarify the situation transparently.

At the time of your enquiry, we provided you with a **flight reservation only**, clearly stated in writing before any payment was made. As outlined in your confirmation email:

* No ticket had been issued
* Airline fares were subject to change until full payment
* Your deposit covered **booking and reservation services already performed**
* Deposits are **non-refundable**, including if fares change before ticketing

You reviewed and confirmed these terms in writing before proceeding.

Before your deposit, your reservation was created with the airline (PNR issued), and our team carried out the agreed booking services. Unfortunately, as is common in the airline industry, the fare expired before ticketing and the airline released the original price. At that point, a revised fare was provided.

We understand this can be frustrating, but this situation is outside our control and is clearly explained upfront in both our email confirmation and terms.

We strongly reject the claim that we are “scammers.” We are a registered UK company and provide legitimate booking services in line with industry practices.

That said, we remain happy to assist you:

* We can still help secure an alternative fare if you wish to proceed
* Or provide full guidance on available options

Please contact us directly so we can resolve this for you.

Kind regards,
Travelcart.uk

Classificada 1 em 5 estrelas

STAY AWAY!!!

STAY AWAY!!!. They are not genuine. After paying 80% of my flight ticket of £5712 ( for 5 passengers), I was told that the price of my flight had changed, and my initial deposit of £750 is non-refundable.
I also lost money from all connecting flights to this journey. I do not recommend this agency at all.

2 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Paid deposit but got scammed! Give me my tickets

They have not been picking my calls paid deposit in August 2025 for a trip in March 2026, called January 2026 to pay my balance as agreed on our WhatsApp chat only to tell me that my ticket has expired. They also stated that my deposit is not refundable! He said the new ticket is £7000! Why! This is unbelievable! Please get in touch ASAP as you are about to ruin my 2026 family holiday. I need my full ticket as you promised. I have my full balance! This is unbelievable!

10 de janeiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

PROMPT

I love their service at the moment cause they are patient and polite in dealing with client ..
I did enjoy assistance giving to me been a first time customer and hope to keep it as things goes on well ..

Thanks

27 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Satisfactory

I received a very good service from this Agency. I am well pleased and hoping to use their services more and more in future

4 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A truly seamless experience

A truly seamless experience! From start to finish, they made sure my journey was smooth. Their customer service is top-notch, and I felt well taken care of the entire time.

13 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Easy to book

Easy to book , Fantastic trip, everything went off without a hitch great communication, great organisation. Looking forward to planning another trip in the near future.

13 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I had an amazing experience with them

I had an amazing experience with them! Everything was well-organized, from booking to the actual trip. The itinerary was perfect, the guides were knowledgeable, and customer support was always helpful. Great value for money and stress-free travel experience. Highly recommend

29 de janeiro de 2025
Opinião espontânea

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